At every hotel we have stayed in that includes breakfast ketchup is always provided. Not here. Scrambled eggs and sausage but no ketchup. Shame on the manager for skimping on a North American favorite. The staff had to keep explaining they aren't stocking it anymore, and they were asked a lot. Not impressive also was the blanket with cigarette burn holes in it and the sofa with stains on it from botched attempt to remove a stain that made it worse. Comfy bed & pillows though. Clean as well. The officious staff person in the breakfast area was competent but not friendly.