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“best western Penticton” 4 of 5 stars
Review of BEST WESTERN Inn at Penticton

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BEST WESTERN Inn at Penticton
3.5 of 5 Hotel   |   3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada   |  
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Ranked #5 of 43 hotels in Penticton
Richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
“best western Penticton”
4 of 5 stars Reviewed March 3, 2014

very comfortable beds, good breakfast, walls a little thin, we could hear the shower next door but overall a great place to stay close to everything. Love the pools, we stayed in the summer and used the outdoor pool and in the winter and used the indoor pool and hottub, great accommodations

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, March 7, 2014
Dear Rosemary N,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know we were able to provide you with the quality level of accommodation and customer service that you deserve as one of our valued guests.

We thank you for your business and we look forward to your next visit!

Kind regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Penticton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 17, 2014

hot tub not hot enough, too much supervision "cop like" at the breakfast, must have a lot of cheaters. room is a very nice size and has nice kitchenette. I don't understand why the motel puts everyone to so close together and the dog owners on the top floor. just a nice comfy place to stay, same price as Super 8 and has a great breakfast.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, February 20, 2014
Dear Alice C,

Thank you for taking your time to provide us with your feedback. We are pleased you found your stay to be comfortable. We are also pleased to hear you enjoyed our complimentary hot breakfast. Your feedback through our brand surveyos also appreciated by our team. Thank you for rating us 100% in the service and cleanliness categories.

Thank you for your business and we look forward to serving you again in the future!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 29, 2014

What a pleasure to stay where the rooms are reasonably priced, clean, comfortable, and have everything you need. I had a kitchenette with 4 burner stove, fridge, and microwave. Coffee maker is a Keurig. The staff were welcoming and nothing seemed to be a problem. The breakfast is included and there is a wide variety of hot and cold foods - even for a picky eater. The pool is nice and warm and the pool area is a great place for kids to play and for adults to relax. I would definitely recommend this to all my family and friends and will be staying here from now on when in Penticton. In the summer this place would be so great - outdoor pool, play area, and BBQ in the common areas.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, February 20, 2014
Dear Deanna B,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know you enjoyed the quality level of accommodations and service that you deserve as one of our valued guests. We are also happy to know you felt that you were provided value for your money, as that is one of the most important things we can provide for our guests.

We thank you for your business, and for your recommendation, and we look forward to serving you and your family again in the future!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2014

What a great weekend away! The trip was a get away weekend for my wife and I. The Best Western in Penticton did not disappoint. From check in to check out the service was amazing. A very nice property too with a large courtyard in the middle with a pool, bbq area, and playground equipment. Would be great in the summer with the kids. The breakfast bar was very well appointed with plenty of hot and cold food choices. We had a queen suite which had a full kitchen with a full size fridge which would be perfect for a week long stay in the summer plus the BBQ area in the courtyard! Will definitely be back! Thanks!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, January 28, 2014
Dear Chad B,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that you were able to enjoy a nice weekend away and that you received the quality level of accommodations and service that you deserve as one of our valued guests. We will be sure to pass your comments on to our team members during our next team meeting!

Thank you for your business and we hope you will return to stay with us again in the near future!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 18, 2014

We stayed here after driving up to visit the grandkids for Christmas. We chose this hotel as it has a great indoor pool with a Jacuzzi for the kids and we knew this as we have stayed here before. You get a discount having BCAA but better yet they are PET FRIENDLY. Shame they charged an extra $10 for our dog as the night before at the Travelodge (Hope BC) they did not AND they were $26.00 cheaper..hmmm...guess where we look into staying next time. Our main reason to stay here was for the pool which we found out after from another 'visitor' that you don't have to be a guest of the hotel to swim there. You can pay a fee and use the facilities so we may well opt for that next time. To bad that the cabinet with all the water toys was locked up in the pool area and inaccessible . When it started getting dark out we had to call the front desk and ask how the lights can be turned on as there was no switches to be found. It only took a few minutes but maintenance was sent to turn the few that did work on but it was still better/safer than swimming in the dark. Room was clean and had an air conditioner/heater that took a bit to figure out.Bathroom had a tub & shower and amply towels available. There was a blow dryer in the washroom as well but not the best.NOTE: the pool towels are in the bottom drawer. There was a bar fridge available to keep things cold and a coffee maker also in the room. They have a full dining area for the complimentary Continental breakfast and it was superb!! It had a waffle maker,sausages,eggs,boiled egg,bagel,cream cheese, and to much more to list but very very nice and plentiful!! Seemed odd that you would walk through the weight room area to access it but thankfully it was too cold for people to be using this area which I may add had nice equipment if that is what you were looking for. Looks like maybe in the summer they may use the outdoor entrance but that was closed as we found out after hiking up the unshovelled snow covered stairs only to find it roped off. Signage at the bottom would definitely made it safer for guest to avoid injury as I almost fell coming down. Overall I would say this place is a nice place to stay but not the best value for my $$..Maybe for families (unless they charge more for kids staying) as we were just 2 adults as the kids didn't stay the night, as they have an enclosed play area with summer BBQ area. There are 2 things I would recommend...1) salt the areas where the water drips from the gutters as I almost slipped in the dark walking on the ice patch it formed on my way to the doggie area (123A-went out the front door and walked through walkway) and 2) would recommend that they do have a supply of doggie bags available as they direct you where to take them to the bathroom area but obviously not everyone packs bags.See you again next year if only for the swim and thanks for the stay..

Room Tip: not 123A if you are a light sleeper or care not to hear everyone as it is beside the walkway to the...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, January 21, 2014
Dear Jroses,

Thank you for taking your time to provide us with a most comprehensive insight into your recent stay with us. Guest feedback is always appreciated. We do hope that you had a great time with your grandchildren over Christmas, I am pleased to hear that you enjoyed the tropical indoor pool & hot tub. I would like to clarify our policy relating to public swimming. This is extended on a very limited basis to local residents who register with us for swimming. The hotel facilities are not available on a regular basis to anyone other than our registered guests. I would also like to clarify that the cabinet you saw in the pool area is for chemicals & supplies only and is kept locked at all times. We have recently installed new digital air conditioning/heating units and an experienced hospitality team to assist our guests when necessary. Thank you for your maintenance suggestions. Doggie bags are a great idea.

We thank you for your business and we look forward to serving you again in the future.

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 11, 2014

We spent 2 night here & found the room clean, warm & comfortable. It is a good sized room & the bed was also a good size & comfy.
The indoor pool & hot tub where nice & relaxing. The breakfast are the usual hot & cold choices.
Downsides are you can clearly here the bathroom above you & next to you & you can also here people moving around d above you & talking.
Althought the lady on reception did everything needed it lacked warmth or a friendly approach.

Room Tip: If you don't have a lot of luggage ask for a room upstairs so you don't hear the people abov...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, January 16, 2014
Dear SallyaT52,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know you found your accommodations suitable as far as comfort and cleanliness are concerned, but it does concern us that you experienced some issue with noise. This is an unusual response that we do not normally receive from our guests, and I would appreciate very much if you would be able to contact me at your leisure so that I may gather more information about your stay and the room in which you occupied. With that information we will be able to take remedial action to ensure the problem doesn't occur again.

We thank you for your business and we hope you will return to stay with us again in the future!

Kind regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311 ext 1406
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 11, 2014

We were attending a concert in Penticton and we booked online. At the special comments section I noted that it was a date night for us. Upon arrival they had upgraded us to a king bed Jacuzzi suite and had a complimentary bottle of wine waiting for us chilled and all. Much appreciated :)

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, January 16, 2014
Dear TripAdvisor Member,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that you experienced the quality level of accommodations and service that you deserve as one of our valued guests. Going the extra mile for our guests is something we take great pride in and we are pleased to know you were able to enjoy your date night and the concert!

We thank you for your business and we hope you return to stay with us again on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Inn at Penticton

Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Penticton
#5 Family Hotel in Penticton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Inn at Penticton 3.5*
Official Description (provided by the hotel):
In all seasons, the Best Western Plus Inn at Penticton truly is a resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, spacious hotel rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with a heated swimming pool, barbecue pit and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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