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“Great Location, Great Stay” 5 of 5 stars
Review of BEST WESTERN Inn at Penticton

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BEST WESTERN Inn at Penticton
2.5 of 5 Hotel   |   3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada   |  
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Ranked #6 of 43 Hotels in Penticton
Certificate of Excellence 2014
Vancouver, Canada
2 reviews
“Great Location, Great Stay”
5 of 5 stars Reviewed May 27, 2012

Everything was perfect at this hotel from location, staff, and a comfortable bed and wonderful courtyard area

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, June 8, 2012
We thank you for your kind review of our property! We are happy to know that you enjoyed your stay with us and that you enjoyed our new beds and our courtyard area.

We thank you for your business and we hope to see you in the near future!

Kindest Regards,
Betsy Hogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
    115
    98
    50
    24
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 23, 2012

nice and clean .Very quiet able to get my work done.

Room Tip: book early to get the best price
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, June 8, 2012
We thank you for your review of our property and we also thank you for your business!

We are glad to know that you enjoyed your stay with us and we hope that you will allow us to accommodate you if and when you return to Penticton.

Kindest Regards,
Betsy Hogg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bc
Senior Contributor
42 reviews 42 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 22, 2012

When you look at courtyard you can't help being impressed. Pool in the middle, lovely grounds. But we had to have our room re-cleaned, and the pull out couch was beyond bad. Disappointed no discount given b/c of the pull out couch being sooo bad. But not staffs fault following protocol. Cleaned up our room happily, but had offered to upgrade us for no cost, but design of upgraded rooms wouldn't work for us. Avoid "suite" rooms, they are the ones with pull out couches, the springs literally dug into our backs! Good family hotel, but not a destination spot in Penticton!

Room Tip: Ask for upper back room if just adults. If you've got kids, ask for main floor room at the back...
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, June 8, 2012
We would like to thank you for your review of our property! Our guests are very important to us and we take your comments very seriously. We are pleased to know that you enjoyed our ample outdoor space as well as our staff. As for your comments regarding room cleanliness and our suites, I would appreciate very much if you contact me personally so that we may obtain some more information with regards to your stay and take remedial action to fix the issues that were mentioned in your review. All of our sofabeds are within two years of being brand new so we would certainly appreciate knowing which room it was that you stayed in so we may take the appropriate measures in fixing the issue at hand.

We thank you for your business and hope that next time you are in Penticton you will give us another opportunity to accommodate you.

Kindest Regards,
Betsy Hogg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
93 reviews 93 reviews
52 hotel reviews
Reviews in 52 cities Reviews in 52 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 3, 2012

Depending on your room the walk to the breakfast may take you outside and around into the main entrance then up a flight of stairs. We didn't mind as got us moving.
The only other thing is there are no non-pet rooms. With allergies we prefer hotels with no pets or will ask for rooms less desirable to pet owners.Here there was no problem as our room was very clean.

Room Tip: If you plan to use the indoor pool ask for room close as is separate building with outside access.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, May 5, 2012
We would like to thank you for your review of our property! We are pleased that we were able to meet your expectations with respect to your allergy to pets. We have an extensive cleaning program which allows us to have all of our rooms be pet friendly without people having to worry about pets having been in any particular room.

We thank you for your business and we hope you will return in the near future

Betsy Hogg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2012

I stayed at the BW Inn during my visit to Penticton for the BCWWA conference. My experience here was very pleasant - clean rooms, comfy beds, friendly staff and good (free) breakfast. There is a nice park space in the centre of the hotel building. The hotel itself is situated right in the midst of all the main shops and places to eat. The woman who helped us check-in had followed up via a telephone message to make sure we were comfortable with the room and everything. I honestly wasn't expecting much, but I got more than I bargained for! I'd definitely stay here if I visit Penticton again!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, April 28, 2012
We would like to thank you for your review of our property! We are pleased that we exceeded your expectations with regards to your stay during the BCWWA Conference. We are happy you were able to take advantage of our Deluxe Continental Breakfast, and we will certainly pass your comments regarding our customer service on to the team member(s) that you have identified.

We thank you for your business and we hope you will return in the near future!

Betsy Hogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 23, 2012

Cheery staff. Clean rooms and very comfortable beds. Excellent continental breakfast. Staff very helpful

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, April 28, 2012
We would like to thank you for your review of our property! We are pleased to know that you had an enjoyable stay with us and enjoyed our Deluxe Continental Breakfast. We will be sure to mention your kind comments to our team members.

We thank you for your business and we hope you return to stay with us again in the near future!

Betsy Hogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2012

Second time I have stayed at this BW. Rest of family chose to stay at the Sandman Penticton and after visiting my brother in that hotel, I am very happy that I stuck with my decision. The breakfast was well laid out. Enjoyed reading my paper in the morning with waffle and coffee. I especially found the night clerk very pleasant to deal with. Excellent location and service.

Stayed March 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at BEST WESTERN Inn at Penticton, responded to this review, April 28, 2012
We would like to thank you for your review of our property! We are pleased to know that your stay was enjoyable and you were able to take advantage of our Deluxe Continental Breakfast, and we are happy that we were able to provide you with the customer service that you deserve as a guest. We will be sure to share your comments with our team members!

We thank you for your business and we hope that you will return in the near future!

Betsy Hogg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn at Penticton

Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Penticton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
In all seasons, the Best Western Plus Inn at Penticton truly is a resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, spacious hotel rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with a heated swimming pool, barbecue pit and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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