We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amateur Business, Not Trustworthy” 2 of 5 stars
Review of Corporate Inn Hotel & Suites

Corporate Inn Hotel & Suites
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Corporate Inn Hotel & Suites to your Saves list
Corporate Inn Hotel & Suites
2.5 of 5 Guest house   |   379 12th Street, New Westminster, British Columbia V3M 4H5, Canada   |  
Hotel amenities
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amateur Business, Not Trustworthy”
2 of 5 stars Reviewed October 23, 2012

After checking in at 2pm, I found that the room they gave me had 2 plastic grocery bags in the cupboards, which turned out to be garbage from a previous hotel guest. Inside were rotten bananas and misc food packaging. Also, this room felt a little cold, but there was no self-controlled heating system I could find that I could adjust myself.

I went and told the front desk attendant, and he explained that the housekeeper must have missed it. He himself had observed the housekeeper finishing work and clocking out very early the day before. I was then promised a different room, which I accepted, but I had to go out for a few hours to do my business, and I said I would pick up the new keys around 5pm.

When I returned, I was pleasantly surprised with the larger room they gave me. It was clean, and it had the standard heater by the wall that I could control for a comfortable temperature. I changed to my evening business attire, and before leaving for evening events, I placed by the T.V. stand, a plastic bag of personal items which I had bought at the pharmacy.

Later that night around 9:45pm upon returning, I could not find this bag anymore. I looked in all the cupboards and drawers, even under the beds. I was very disappointed, knowing that the hotel staff must have taken it for whatever reason- perhaps they thought it was garbage, or worse, they stole it. I wanted to use the phone to call the front desk, but the wireless phone was not working. I had to change and put on my outside clothes to walk over to the front desk, but to my displeasure, the office door was locked, and there was a sign saying use the buzzer or call the displayed number. I was again met with disappointment to see that the button for the buzzer at the door had been broken off. Already angry and patient, I didn't feel like calling a the given number; I wanted to speak to someone in person!

I hopped in the car and drove the four blocks to the drug store (luckily it was open late) to buy the items I really needed for the night.

Next morning at 7:30am, I headed to the eating area for the complimentary breakfast, but the doors were closed and locked. I went to check out and to give back the keycard attached with the metal key (used to open the common entrance door), but the office was still closed. I could not find a slot for dropbox to give back the key, so headed back to the room and left the keys there.

By the way, about the outside common entrance door for which the metal key was provided this door had a broken lock . Add to this the fact that staff had removed my personal items from my room at an uncommon time of day without my consent, I definitely point out that security is a concern at The Corporate Inn at New Westminster !

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Traveler rating
    6
    2
    3
    2
    3
See reviews for
5
2
3
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Newbury Park, California, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 3, 2012

Stayed 3 nights. There was no maid service. On the second evening we were left a bag of fresh towels on the doorknob but not on the third night. We were given coffee for one pot for our entire stay but no coffee cups. There was only one water glass. The room layout was strange and the addition of a hotplate and dish drainer made it seem more conducive to extended stay guests.

Room Tip: They advertise several room choices. We chose a "deliuxe queen" which did not live up to...
See more room tips
  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2012

If you want 5 STAR 'STUFF' go pay double or triple the price of the Corporate Inn. If you want 5 STAR STAFF and service, the Corporate Inn delivers. I stayed in April 2012 and was very pleased with their better than average rooms and amenities. The rooms looked freshly painted and the hardwood floors looked brand new. I stayed in a room with two queens, separated by the bathroom and kitchenette. I loved this setup because I was on a golf junket with a buddy and it was like we had a two bedroom suite for the price of a one bedroom. There was a couch, a desk and in the spacious kitchenette there was even room for a table. Those furnishings are perfect for business travel, not to mention reliable wireless internet. The Corporate Inn is ten minutes from downtown Vancouver on the Skytrain. It's 20 minutes closer to Morgan Creek and Northview Golf than downtown. It's 15 minutes closer to Westwood Plateau and Swan-e-Set than downtown. It`s 5 minutes closer to 4 of the other top-ten Vancouver Golf Courses. Those time-savings would be doubled or tripled at rush hour. The General Manager ran a 5 star in the Maldives before coming to the Corporate Inn and the Proprietor also owns the best East Indian (actually Sri Lankan) restaurant in Vancouver. These guys treated me like family! I`ll be coming back on business in the Fall.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 29, 2012

If you expect a 5-star environment, this hotel might be a disappointment. There are enough things you could complain about: we had a defect lamp, a kitchenette without gear, old and pretty worn-out furniture - but the friendliness and support of the staff compensates this to a large extent. If you ask their assistance for any reason, they will help you within a few minutes, with extra towels, cooking pans or any other stuff you need. Breakfast is served in the Indian restaurant that belongs to the hotel; you can order fresh toast, Naan bread, scrambled eggs or Indian food and they will make it right away! Even if you don't really like Indian food, it's a nice experience.
Corporate Inn is located in Westminster, which is at quite a distance from downtown Vancouver. Still it's a good location for a city-trip: it takes a 20-minute walk to the Skytrain-station where a train brings you right away downtown. At 20 mins walking in another direction there is a shopping mall with a supermarket, and there are a few banks at 10 mins.
Overall, Corporate Inn is a nice place to stay if you don't mind to stay in an old room with no luxury. The staff is very friendly, you can park your car safely in their garage and you can be in downtown Vancouver withing approximately 45 mins (by using public transport you avoid traffic jams and expensive parking lots). Besides: Compared by hotels in Vancouver, Corporate Inn is pretty cheap as well - so you save money by staying here.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 9, 2011

we booked this hotel online with expedia and why it is even on their list is beyond me. we got there and the place was under construction, the blinds in the rooms were slanted and peeked through like the people in the rooms were peeking out-like paranoid drug addicts.
we asked for a refund but the sleezy proprietor said the booking fee was "full charge". so
we still didn't stay there--didn't want to risk getting crabs. its that bad. bad location too.
if you are a drug addict or prostitute this is the place for you.

Room Tip: don't trust online travel services, they lie about hotels
See more room tips
  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
corporateinnhotel_10, General Manager at Corporate Inn Hotel & Suites, responded to this review, June 10, 2012
I am compelled to reply to your review since online customers who read your comment should know the other part of it.

As you are aware that all the hotels in the World has a cancellation policy; which is the minimum of 24 Hrs prior to the arrival time, Where in your case you came to the hotel at around 8.30 P.M and wanted to cancelled the room which is reserved for you from 12.00 noon. No hotel will accept this cancellation. Since we hold a room for you with out selling it to other customer who asked for the same room for the same day.

With reference to your comment " The Hotel is under Construction" it's not that, at that time of your arrival the hotel computer system and the networking cables had an unexpected failure so the technicians had to move the reception counter to insert a new network cable. Other than that there were no work carried out as you mention in your review.

With reference to the "blinds" it's the privacy and the choice of the guest who is occupying in the rooms. It is the sole decision of the guest to put it down or pull it up when the rooms are occupied.

Reference to the people "Who stay here" as you mention if those type of people are staying, it is not possible to do a business in New Westminster, since the City Hall and the New Westminster Police is closely monitoring all the activities in New Westminster, even the neighbors will not allow us to do a business in that nature since our hotel is located in a highly residential area surrounded by respectable families.

However my sincere apologies for the inconvenience caused to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 26, 2011

Booked ahead and asked for non smoking... first try kids answered the phone... very unprofessional but once I got the person running the desk it went fine. Room we got very obviously had been smoked in so they switched rooms for us. Typical service type place, nothing fancy but rooms were clean and quite large though apparently they have some that have no windows??? Place is old but rooms are up to date and well stocked. We had a kitchenette and coffee was complimentary and had a microwave. Beds were very comfortable. Don't let the outside fool you, it is kept up well inside.

Room Tip: Get room with a window, can't imagine one without!
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2011

In my opinion the quality of the Hotel is really one of the top classes. It has many different rooms. Its clean and comfortable.The hotel has free parking,free wifi and their own Restaurant.The Hotel staffs are very friendly and very helpful. Its near to Vancouver downtown I prefere it to everyone. i will come again. Fore sure.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Corporate Inn Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Corporate Inn Hotel & Suites

Address: 379 12th Street, New Westminster, British Columbia V3M 4H5, Canada
Location: Canada > British Columbia > New Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in New Westminster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Corporate Inn Hotel & Suites 2.5*
Number of rooms: 19
Official Description (provided by the hotel):
This hotel is the perfect place for suites within your budget in the Vancouver, Burnaby, New Westminster and Surrey area. It is located in the city of New Westminster, and is within a 25 minutes drive of downtown Vancouver. The Sky train is just in a walking distance of 5 Minutes.Corporate inn New Westminster offers Comfortable Suites with Laminated Floor, Free unlimited Wi-Fi internet, Unlimited Local Calls, Parking, & Breakfast. All Suites are equipped with a refrigerator, Microwave, Tea / Coffee Maker, Cable T.V and Some Suites are with Kitchenette, some with Jacuzzi. Guest at Corporate inn can dine in the onsite Restaurant Coconut Grove which is a specialized restaurant in Asian Fusion Cuisine, Open for Dinner with the bar Facility. Exclusively you can enjoy a 15% discount when dine in as a In house Guest.The New Westminster Corporate inn is within a 40 minutes drive of the Grater Vancouver Zoo. The Pacific Coliseum is 16 Km from the Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your Corporate Inn Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Corporate Inn Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.