After checking in at 2pm, I found that the room they gave me had 2 plastic grocery bags in the cupboards, which turned out to be garbage from a previous hotel guest. Inside were rotten bananas and misc food packaging. Also, this room felt a little cold, but there was no self-controlled heating system I could find that I could adjust myself.
I went and told the front desk attendant, and he explained that the housekeeper must have missed it. He himself had observed the housekeeper finishing work and clocking out very early the day before. I was then promised a different room, which I accepted, but I had to go out for a few hours to do my business, and I said I would pick up the new keys around 5pm.
When I returned, I was pleasantly surprised with the larger room they gave me. It was clean, and it had the standard heater by the wall that I could control for a comfortable temperature. I changed to my evening business attire, and before leaving for evening events, I placed by the T.V. stand, a plastic bag of personal items which I had bought at the pharmacy.
Later that night around 9:45pm upon returning, I could not find this bag anymore. I looked in all the cupboards and drawers, even under the beds. I was very disappointed, knowing that the hotel staff must have taken it for whatever reason- perhaps they thought it was garbage, or worse, they stole it. I wanted to use the phone to call the front desk, but the wireless phone was not working. I had to change and put on my outside clothes to walk over to the front desk, but to my displeasure, the office door was locked, and there was a sign saying use the buzzer or call the displayed number. I was again met with disappointment to see that the button for the buzzer at the door had been broken off. Already angry and patient, I didn't feel like calling a the given number; I wanted to speak to someone in person!
I hopped in the car and drove the four blocks to the drug store (luckily it was open late) to buy the items I really needed for the night.
Next morning at 7:30am, I headed to the eating area for the complimentary breakfast, but the doors were closed and locked. I went to check out and to give back the keycard attached with the metal key (used to open the common entrance door), but the office was still closed. I could not find a slot for dropbox to give back the key, so headed back to the room and left the keys there.
By the way, about the outside common entrance door for which the metal key was provided this door had a broken lock . Add to this the fact that staff had removed my personal items from my room at an uncommon time of day without my consent, I definitely point out that security is a concern at The Corporate Inn at New Westminster !
- Official Description (provided by the hotel):
- This hotel is the perfect place for suites within your budget in the Vancouver, Burnaby, New Westminster and Surrey area. It is located in the city of New Westminster, and is within a 25 minutes drive of downtown Vancouver. The Sky train is just in a walking distance of 5 Minutes.Corporate inn New Westminster offers Comfortable Suites with Laminated Floor, Free unlimited Wi-Fi internet, Unlimited Local Calls, Parking, & Breakfast. All Suites are equipped with a refrigerator, Microwave, Tea / Coffee Maker, Cable T.V and Some Suites are with Kitchenette, some with Jacuzzi. Guest at Corporate inn can dine in the onsite Restaurant Coconut Grove which is a specialized restaurant in Asian Fusion Cuisine, Open for Dinner with the bar Facility. Exclusively you can enjoy a 15% discount when dine in as a In house Guest.The New Westminster Corporate inn is within a 40 minutes drive of the Grater Vancouver Zoo. The Pacific Coliseum is 16 Km from the Hotel. ... more less
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