In the early part of July 2012, my 13 year old son and myself went on a vacation to Kelowna. While there we went for a horseback ride at Okanagan Stables. We own 2 of our own horses and have been on several international trail rides and have never experienced such awful service. On the way back from our trail ride, my horse spooked badly and I was thrown off from the horse. I lay on the ground for several minutes before someone came to my aid. The "professional" instructor said "are you ok?" and without checking to see if I was hurt or in shock he told me to get back on another horse and finish my ride. I can honestly say that I was in so much shock that I do not remember my 10 minute ride to the stables, but what I do remember is that he was quick to ask for my Visa so I could complete my payment and then he sent me and my son on our way without even asking if I needed a drive home. Needless to say I went straight to the hospital where I stayed for the day. I have been off work since with a contusion of the sacrum and a moderate to severe concussion.
I know we signed the waiver, but to not due your due diligence as a business owner let alone a human being is disgraceful. Accidents do happen and I am well aware of that, but to not offer some sort of assistance (call for medical help, glass of water, call the next day, etc...) to check in is bad business. I will tell everyone I know to not go there!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i am quite shocked to read your side of the story..... when i reached you had already stood up and brushing yourself off stating you were ok (it does take a moment to secure my horse )
Report response as inappropriate
had you still been on the ground i would have asked you NOT TO MOVE till i made a full assessment of possible injuries. But.you insisted you were ok and you mounted the horse unassisted, on the return trip i asked you several time if you were ok and you responded positively .okanagan stables is the only adventure operation that does NOT TAKE PAYMENT UP FRONT and the reasons are twofold you trust us with your life and we trust you with our money and if you feel we have not earned the payment for our services you have the chance right then and there to say so and if not getting payed for our service to make a customer happy we will not deny them SINCERELY PETERO
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.