We rented a 2 bedroom villa for 2 couples. The first couple showed up in the morning and were told the villa would be ready at approximately 12:30. We came back as a group at approximately 12:45 and the room was not ready. This was fine. All we really wanted at that point was to park one of the two cars. The parking lot is small and was full so we asked if we could park in the driveway of the villa we were to rent. The front desk clerk was uncertain. She did not know if we could and if the parking was capable of holding two cars eventually. She really was unknowledgeable of the property. Eventually they said o.k. to parking so we went to the villa and found the last guest was still parked in the driveway. We called the front desk to confirm we had the right villa number... we did so we parked on the street in front of the villa. We went for lunch and one hour later got a phone call from the front desk that we needed to return because our car was blocking another vehicle (which wasn't possible). We did return and found our car alone in the lane with nothing around it. Since we were there anyway and saw the cleaning crew in our unit, we asked how much longer they estimated. We were told approximately another 20 minutes, which was fine. We left for an hour and then went to the front desk to see if we could check in as the cleaning crew had obviously left our villa. My husband was told there was a process and we would have to wait til they checked with the supervisor. My husband waited 20 minutes in the lobby during which time they front desk staff made no effort to confirm if the room was ready. It was now 3:30 and our room had clearly been ready for an hour. This is terrible customer service.
They've renovated a very good existing restaurant which is now more family friendly. I hate it. The wonderful breakfast and efficient staff have been replaced by a small breakfast buffet. Good value but limited choice. The design of the new restaurant does not make the best use of the lakeview. The new bar seems dark, small and an afterthought.
The villa cleanliness was only so so. The carpets seemed old. Nice view of the lake and nice little patio outside.
Overall, I can get inefficient unknowledgeable staff and treatment anywhere. We'll not be coming back.