We rented a 2 bedroom villa for 2 couples. The first couple showed up in the morning and were told the villa would be ready at approximately 12:30. We came back as a group at approximately 12:45 and the room was not ready. This was fine. All we really wanted at that point was to park one of the two cars. The parking lot is small and was full so we asked if we could park in the driveway of the villa we were to rent. The front desk clerk was uncertain. She did not know if we could and if the parking was capable of holding two cars eventually. She really was unknowledgeable of the property. Eventually they said o.k. to parking so we went to the villa and found the last guest was still parked in the driveway. We called the front desk to confirm we had the right villa number... we did so we parked on the street in front of the villa. We went for lunch and one hour later got a phone call from the front desk that we needed to return because our car was blocking another vehicle (which wasn't possible). We did return and found our car alone in the lane with nothing around it. Since we were there anyway and saw the cleaning crew in our unit, we asked how much longer they estimated. We were told approximately another 20 minutes, which was fine. We left for an hour and then went to the front desk to see if we could check in as the cleaning crew had obviously left our villa. My husband was told there was a process and we would have to wait til they checked with the supervisor. My husband waited 20 minutes in the lobby during which time they front desk staff made no effort to confirm if the room was ready. It was now 3:30 and our room had clearly been ready for an hour. This is terrible customer service.
They've renovated a very good existing restaurant which is now more family friendly. I hate it. The wonderful breakfast and efficient staff have been replaced by a small breakfast buffet. Good value but limited choice. The design of the new restaurant does not make the best use of the lakeview. The new bar seems dark, small and an afterthought.
The villa cleanliness was only so so. The carpets seemed old. Nice view of the lake and nice little patio outside.
Overall, I can get inefficient unknowledgeable staff and treatment anywhere. We'll not be coming back.
- Official Description (provided by the hotel):
- Kelowna’s Manteo Resort is beautifully located on the shores of Okanagan Lake, only minutes from downtown, championship golf courses, estate wineries, and ski hills. At Manteo, amenities are plentiful with indoor/outdoor pools and hot tubs, kids water park, saunas, movie theatre, fitness center, tennis court, 9-hole putting green, playground, private beach and boat moorage. Accommodations are superb and provide the highest standards of comfort in spacious Deluxe Guestrooms, Premium One Bedroom Suites and in private Two & Three Bedroom Villas, located only steps from the lake.Our 102 unit full service resort features waterfront meeting & conference facilities, ideal for groups up to 200. Meeting & event facilities are perfect for meetings, retreats and banquets. The Waterfront Ballroom will accommodate up to 200 people and is divisible into three separate rooms to accommodate smaller meetings and breakout sessions. All facilities have a lakeview, with floor to ceiling windows in each room, which offers an elegant, yet comfortable setting to relax and enjoy.Manteo’s Clubhouse is located only a short walk from the main hotel. From casual to elegant, our Library and Upper Lounge are ideal for private receptions, meetings and events for up to 100 guests. The facilities include a pool table, big screen television, bar service area and a large outdoor patio with breathtaking views of Okanagan Lake. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets, Priceline, Orbitz, Expedia, Despegar.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Manteo Resort - Waterfront Hotel & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Manteo Resort - Waterfront Hotel And Villas
- Manteo Hotel Waterfront
- Manteo Resort - Waterfront Hotel & Villas Kelowna, Okanagan Valley