This is the nicest hotel in Kelowna, in my opinion. The beds are extremely comfortable, the rooms are spacious & very clean, and they provide all of the amenities: robes, iron & ironing board, fridge, good selection of channels. But most of all, it's the service. Extremely friendly and personable, it's the main reason I like staying at this hotel, plus, as a single woman traveling, I feel very safe in this hotel. The security staff are just as friendly and welcoming as the desk staff, who are outstanding. Highly recommend this hotel for comfort and service.