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“OK...but...” 2 of 5 stars
Review of Manteo Resort - Waterfront Hotel & Villas

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Manteo Resort - Waterfront Hotel & Villas
3.5 of 5 Resort   |   3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada (South Pandosy - K.L.O.)   |  
Hotel amenities
Ranked #6 of 34 hotels in Kelowna
Prince George, Canada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“OK...but...”
2 of 5 stars Reviewed October 5, 2012

Went for meetings and spent 2 nights in this resort hotel. Rooms were over priced for what i got. Balcony with view of a slimy creek and just above 2 massive dryer ducts which were loud and dusty. My bed was tilted to one side as if it was only ever slept in on one side. actually had to keep myself from rolling off the side. There really should have at least been a bottle of water in my room, even if i had to pay extra, but really $200.00 a night for this was ridiculous!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

Thank you for taking the time to provide your feedback about your recent stay at the hotel. I'm sorry to read that the room that you stayed in had a bed that was not up to the level of standard that was suitable. If you would like to provide me with more feedback and provide your room number, I will be sure to have our Housekeeping and Maintenance departments look at the bed to ensure that it is fixed.

If you are travelling on business, we do have a Corporate Rate program, that provides corporate rates and added services, including breakfast and nightly turndown service which does include complimentary water. Again, I would be happy to discuss with with your further if you would like to send me a direct message. My email address is dana@manteo.com.

Kind Regards,
Dana Crichton, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Orleans
2 reviews
5 of 5 stars Reviewed October 2, 2012

We have just finished our stay at the Manteo Resort in Kelowna, B.C. Our villa was the perfect facility for our family to stay in for the occasion of a wedding held at a local winery. We had everything we would have in a real home making it just right for our holiday. It was clean, quiet, well outfitted, spacious and very comfortable. The restaurant in the Manteo offered excellent food served with friendly and very professional staff. Additionally, the service from housekeeping and at the front desk was exceptional! We couldn't have asked for more!

Room Tip: You will be well advised by the front desk when you call for a reservation as to what type of room t...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

It sounds as though your trip to Kelowna was memorable, not only for the wedding that you attended but also because of your stay at the Resort - thank you for taking the time to share your review with future travelers.

We hope that we will see you at the Resort again soon!

Kind Regards,
Dana Crichton, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2012

This is not the first time we have stayed at the Manteo, but the first time we booked with friends. I called ahead to arrange something Chocolate to be delivered to my friends room for her birthday. Not only did they arrange to have Chocolate covered Strawberries with a card from me but the hotel actually sent a gift from "them". So helpful and friendly at the desk. My friend has feather allergies and the hotel made sure that all of their pillows and bedding were feather free! Too bad for them as that is the best part of the beds!!!
Beautiful views, lot's to do for adults and children as the facilities are geared for everyone. We were somewhat disappointed in the slow service times for meals and drinks, I would assume it must be a small kitchen perhaps? The food was great and again I can't stress enough the friendly staff no matter where you are in the hotel. Sitting outside for dinner watching the sunset we were offered blanket shawls to keep us warm and toasty...again wonderful staff : ) We highly recommend as it is a wonderful hotel for all!!!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

It is a pleasure to read your wonderful review about your latest trip to the Resort and to see that your friends’ special celebration was made that much more memorable by the special touches that you provided. Our staff does take great pleasure in acknowledging the special moments by providing some of our own special treats & touches.

We look forward to welcoming you back to the hotel again at a future date!

Kind Regards,
Dana Crichton, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 24, 2012

Stayed in a 2 bdrm condo overlooking the lake. Great spot with lots of resort amenities icl 2 pools, kids area, gym etc. Boat, canoe etc hire at the doorstep. Buildings getting a little old but clean and well maintained. Would stay again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

Thank you for taking the time to share your review of your recent stay with us. We are glad to read that you enjoyed the location of your Two Bedroom Villa and that you were able to experience some of the amenities that we have on-site.

We will look forward to welcoming you back again at a future stay.

Kind Regards,
Dana Crichton, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed at the Manteo on a getaway weekend in the early spring of 2012. Great location, great view overlooking the lake. Nicely appointed rooms and great resteraunt downstairs. Overall a good place to have a nice quiet weekend.

Room Tip: Lake view cannot be beat
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

Thank you for posting your review about your recent review about your stay at the Resort. For guests that stay with us, a common comment is often "we never knew how much you had to offer at the Resort". As you have mentioned, we have amenities that allow you to relax and enjoy a getaway and the area that we are location, called the Mission District, is great for restaurants, shopping, wineries, beaches, and walking trails.

We hope to see you again soon!

Kind Regards,
Dana Crichton, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort McMurray, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 21, 2012

Gorgeous resort right on the Okanagan Lake. Staff were very friendly and helpful.
Our lake view suite was amazing, had a great experience in the restaurant. Overall an experience we will likely repeat again in the near future.

Room Tip: Ask for a lake view room
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review, October 9, 2012
Dear Guest,

We are always thrilled to read about our friendly & helpful staff - we pride ourselves on the great level of service that we provide to our guests ~ thank you for taking the time to post your review!

We look forward to seeing you again during a future stay in Kelowna!

Kind Regards,
Dana Crichton, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 21, 2012

I stayed recently at this facility for business. The service and food was excellent. The staff are very friendly and responsive. The views of the lake and mountains are outstanding.

However, the facilities are pretty average for business use. I suspect this is a hotel geared more to families and vacationers. The restaurant food is great but there isn't really any options for other food reasonably close by. The hotel has complementary coffee but no access to any sort of snacks during the day apart from what is ordered from catering for the meetings and a small fridge that doesn't carry much except pop and juice. Most hotels trying to cater to business travellers will have a small kiosk with fresh snacks available through out the day. Best option for a coffee and a muffin was a local coffee shop that was about a 10 minute walk away from the hotel.

The fitness facilities also aren't what I am used to from a business perspective. There is only one treadmill, one bike etc. and so it gets pretty busy. I also found it very difficult to program the equipment to get it functioning properly. More equipment and easier to use would be important.

Again, staff and food were wonderful (well above average) but the facilities are average.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Manteo Resort - Waterfront Hotel & Villas

Address: 3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada
Location: Canada > British Columbia > Okanagan Valley > Kelowna > South Pandosy - K.L.O.
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kelowna
#5 Family Hotel in Kelowna
#6 Business Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Manteo Resort - Waterfront Hotel & Villas 3.5*
Official Description (provided by the hotel):
Kelowna’s Manteo Resort is beautifully located on the shores of Okanagan Lake, only minutes from downtown, championship golf courses, estate wineries, and ski hills. At Manteo, amenities are plentiful with indoor/outdoor pools and hot tubs, kids water park, saunas, movie theatre, fitness center, tennis court, 9-hole putting green, playground, private beach and boat moorage. Accommodations are superb and provide the highest standards of comfort in spacious Deluxe Guestrooms, Premium One Bedroom Suites and in private Two & Three Bedroom Villas, located only steps from the lake.Our 102 unit full service resort features waterfront meeting & conference facilities, ideal for groups up to 200. Meeting & event facilities are perfect for meetings, retreats and banquets. The Waterfront Ballroom will accommodate up to 200 people and is divisible into three separate rooms to accommodate smaller meetings and breakout sessions. All facilities have a lakeview, with floor to ceiling windows in each room, which offers an elegant, yet comfortable setting to relax and enjoy.Manteo’s Clubhouse is located only a short walk from the main hotel. From casual to elegant, our Library and Upper Lounge are ideal for private receptions, meetings and events for up to 100 guests. The facilities include a pool table, big screen television, bar service area and a large outdoor patio with breathtaking views of Okanagan Lake. ... more   less 
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Also Known As:
Manteo Resort - Waterfront Hotel And Villas
Manteo Hotel Waterfront
Manteo Resort - Waterfront Hotel & Villas Kelowna, Okanagan Valley

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