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“Will be Back” 4 of 5 stars
Review of Ramada Kelowna Hotel and Conference Centre

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Ramada Kelowna Hotel and Conference Centre
3.0 of 5 Hotel   |   2170 Harvey Avenue | Highway 97 North, Kelowna, British Columbia V1Y 6G8, Canada (Formerly Ramada Lodge Hotel Kelowna) (Central City)   |  
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Ranked #13 of 34 Hotels in Kelowna
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1 review
“Will be Back”
4 of 5 stars Reviewed October 8, 2012

Service of staff and room experience were very good. On a previous visit when ordering breakfast found it to be not very warm. Maybe the restaurant was busy that day. I visit Kelowna 3-4 times a year and have chosen the Ramada to be my first choice

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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420 reviews from our community

Traveler rating
    134
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    95
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Abbotsford, Canada
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 6, 2012

Stayed two nights in late September 2012. Room was clean, well furnished and comfortable. Good location for university, stores and restaurants. Generally little highway noise. Smokers gathered in courtyard below rooms until bar closed; however, the very noisy in-room air con took care of that.

If you book the B&B package check the "details" carefully when ordering your meal. Hotel & Perkins staff disagree re: what is included. The Perkins server the first morning listed several options including orange juice & coffee. Second morning another server only offered the smaller "executive," didn't bring juice and tried to charge us for the coffee. A better method would be a credit towards your choice from the menu.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMartindale, General Manager at Ramada Kelowna Hotel and Conference Centre, responded to this review, October 17, 2012
Thank you for your comments. I'm sorry that there was confusion about our package details. That should not have happened. Our Bed and Breakfast Package includes a full breakfast at Perkins consisting of orange juice, eggs, toast, hashbrowns, and bacon or sausage. If this doesn't appeal to you, we also offer a breakfast choice consisting of oatmeal, fruit cup, orange juice,and toast or muffin. Or, if you would prefer, your breakfast coupon can be used as a $5 credit for anything on the menu in Perkins any time of day. This is a fairly new package to us and clearly we have some work to do. I will review the package details again with our desk staff and the staff at Perkins as well so that your experience is not repeated. Thank you again for bringing this issue to my attention.
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Nelson, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2012

The staff was very friendly and helpful. The room was clean and the rates are good. Easy to find. Close to all the good shopping spots. There is a cold beer and wine store on the property, which was handy. I will be returning next time I'm in Kelowna.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMartindale, General Manager at Ramada Kelowna Hotel and Conference Centre, responded to this review, September 26, 2012
Thank you for your kind comments. We do appreciate the positive feedback as we work hard to meet our customers needs. On your next trip to Kelowna, be sure to check out our brand new Beer Wine and Liquor Store. We are just putting the finishing touches on it now and are very proud of our new look and expanded product line. Hope to see you soon!
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MORINVILLE
1 review
4 of 5 stars Reviewed September 25, 2012

Enjoyed a great 3 night stay at the Kelowna Ramada Hotel. Staff were very pleasant and the beds were extremely comfortable. The hotel was a bit dated and could use some fresh carpet in the hallways. No other issues during our stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMartindale, General Manager at Ramada Kelowna Hotel and Conference Centre, responded to this review, September 26, 2012
Thank you for bringing the carpet issue to my attention. I'm sorry that you had to notice it before we did. You are right, they are definitely in need of cleaning in some areas and we will have that scheduled right away.

I am glad that you were happy with your overall experience and we look forward to welcoming you back soon.
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Vancouver, Canada
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 25, 2012

Stayed here overnight on the way back to Vancouver. The room was clean, quiet and well laid out. Good internet and good location, one of the better ones in Kelowna. A good choice for an overnight stay providing you stay on the third floor which is the top floor, its quieter.

The in house restaurants varied, Mickie Pub was noisy , the food was only just warm and was not very appetizing-- my chicken burger was very poor and my wife's beef sandwich was made up of deli beef--also the annoying custom of removing the plates of the person who finishes first rather than waiting until all have finished-- staff should be educated in this aspect. Mickies pub would get a poor rating whereas the adjoining Perkins Restaurant where we had breakfast was much better--the food could have been a bit warmer but this seems to be quite normal these days--to get a really hot plate of food is the exception rather than the norm .

Room Tip: room on the top floor is recommended
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMartindale, General Manager at Ramada Kelowna Hotel and Conference Centre, responded to this review, September 26, 2012
Thank you for taking the time to comment on your recent stay with us. I'm sorry that you were not completely happy with your experience in Mickies Pub. It is a sports bar with dozens of TV's and two brand new 10 foot big screens. If there is a game on, our fans do sometimes get a bit noisy. We do have quieter areas on our outdoor patio that you may enjoy on game nites.
I would like to get more details on you food experience so that I can follow up with our chef. Please contact me at 250-979-4545 or stan@rpbhotels.com if you would like to give me more details. We season and slow roast top round in house for our beef sandwiches and thin slice them on a commercial slicer. I can assure you it is real beef, not a processed product.
Thank you again for your kind comments, I will pass them on to our staff at the front desk and in Perkins restaurant. We hope to see you back in Kelowna soon.
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Maple Ridge, Canada
2 reviews
5 of 5 stars Reviewed September 14, 2012

I use this hotel while on business. The staff are always very friendly and helpful. THey always seem to manage to book me in, even if it is at the last minute! I even was the guest of day recently, nice touch. Romeo and Nova do a great job!

Room Tip: Stay in the "tower"!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt, Canada
1 review
4 of 5 stars Reviewed September 5, 2012

My husband and I were in Kelowna celebrating our anniversary, when I booked our room(standard room) I mentioned the reason for our trip. When we arrived, we were upgraded to a special suite, with a great welcome fruit plate. We were well taken care of by Nova at the front desk, she was super friendly and more than happy to help us get where we were going the second day in Kelowna. The room was very nice, bed very comfy and clean.

We would go back again, great hotel and staff.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Kelowna Hotel and Conference Centre

Address: 2170 Harvey Avenue | Highway 97 North, Kelowna, British Columbia V1Y 6G8, Canada (Formerly Ramada Lodge Hotel Kelowna)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Kelowna
#7 Romantic Hotel in Kelowna
#8 Business Hotel in Kelowna
#8 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Kelowna Hotel and Conference Centre 3*
Number of rooms: 135
Official Description (provided by the hotel):
The RAMADA Hotel & Conference Centre Kelowna offers 135 deluxe rooms and suites & over 6,750 square feet of meeting space. All rooms feature pay per view movies and Nintendo, free wireless internet, iron & ironing boards, hair dryers, beverage coolers and in-room coffee makers. We also have a selection of loft suites and theme rooms; some with jetted tubs. Our swimming pool, whirl pool and fitness facility are available for your enjoyment. We are proud to be 100% Non-Smoking. If business is on your agenda, the RAMADA Hotel & Conference Centre Kelowna has everything you need to host the perfect event. Our executive boardroom provides the ideal venue for small, productive sessions. For larger groups, your choice of 8 meeting rooms totaling 6750 square feet. Our incomparable catering department can provide the exceptional menu and service to compliment any gathering. The Ramada Kelowna Hotel & Conference Centre is located in the heart of the city on Harvey Ave, directly across the street from the largest shopping mall in the Okanagan. We are central to all of Kelowna’s best attractions including our world famous wineries and golf courses. ... more   less 
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Also Known As:
Ramada Kelowna Hotel And Conference Centre Okanagan Valley
Ramada Hotel Kelowna
Kelowna Ramada

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