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“More than we could expect” 5 of 5 stars
Review of Delta Grand Okanagan Resort & Conference Centre

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Delta Grand Okanagan Resort & Conference Centre
3.5 of 5 Resort   |   1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #4 of 34 Hotels in Kelowna
GreenLeadersSilver level
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“More than we could expect”
5 of 5 stars Reviewed February 18, 2014

My husbands birthday is on Christmas Day, so instead i decided to take him to Kelowna for the first weekend in January. I booked a room that was on special at the Grand. It was incredible big with an amazing bathroom and so clean and two TV. Clean Clean Clean...I love a clean room...it was great. They even sent us up a little bottle of champagne, and chocolate truffles, just to say thanks for staying with us.
We booked a couples massage and they treated us so wonderful, even brought my hubby a wonderful piece of cake that said Happy Birthday. "Brian" gave the best massage and found every knot in my shoulders. We are going back down for the ZZ top concert and we are so staying there again and booking our massage....Love to be spoiled?? Go to the Grand it was a great time.

Room Tip: Ask to overlook the lake...Also the elevator cards only take you to your floor...if your friends are...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, February 18, 2014
Dear Valued Guest

We love a clean room as well! I'm so glad that everything in your room met your approval and you had a wonderful experience in our Spa. The team there really are great at what they do (I've had my share of massages there myself!). I'm thrilled we were able to enhance your stay with a few personal touches and we thank you for choosing to stay with us again on your next visit to Kelowna.

We look forward to welcoming you and your husband back to the hotel for the ZZ Top concert!

Kind Regards,
Allison
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383 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • English first
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  • Japanese first
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English first
New Brunswick
Top Contributor
82 reviews 82 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 17, 2014

a lovely hotel, beautiful rooms, lovely grounds on the water, friendly staff, breakfast to die for.even sent me a note and chocolates as it was my birthday, very thoughtfull. free internet!excellent place Happy!

Room Tip: higher floors are quieter
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, February 19, 2014
Dear Valued Guest

Happy belated birthday! I'm thrilled you had such a great stay and everything appeared to have exceeded your expectations. We hope to see you again soon!

Sincerely,
Allison
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Kelowna, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2014

The Grand, as 'Kelownians' call it, is situated on our favorite waterfront walkway. They generously donated a romantic package at a local fundraiser called the Pink Party. Staying in our own town as a tourist was a first and it truly gave us an appreciation for the experiences so many tourists receive while here. The location, views and facility were amazing and the staff were incredible. We were welcomed and upgraded... top floor, THANK YOU, Shalan! :-) Our time in the Club Mode lounge included great drinks, delectable food and it was staffed by a warm and welcoming lady (I wish I could remember her name) Her heartfelt welcome, service and conversation made us feel special. Wow, I can truly say Kelowna takes good care of their visitors!

Room Tip: Lake view is way better than the big bath tub rooms as you can go to the hot tubs downstairs!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, February 7, 2014
Dear Valued Guest

I'm so glad you enjoyed being a tourist in your own town for a day! It really is a different experience and allows you to look at the city with different eyes than you normally would. It's great to hear our staff were able to enhance your stay and I'm pleased you enjoyed your time in the Club Lounge!

We'd love to have you back if you decide you want to play tourist again sometime!

Kind Regards,
Allison
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British Columbia, Canada
Top Contributor
315 reviews 315 reviews
44 hotel reviews
Reviews in 88 cities Reviews in 88 cities
174 helpful votes 174 helpful votes
5 of 5 stars Reviewed February 3, 2014

We love this hotel. It is elegant and situated on the lakefront in Kelowna. We were on a floor that had a great Happy Hour room which doubled as a breakfast room. Both were great. We wouldn't hesitate to come back here. We visited in October and the leaves on the trees surrounding the hotel were turning colour which made for some memorable pictures. When you stay here you are within walking distance of great restaurants, like The Memphis Blues.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, February 4, 2014
Dear Valued Guest

I see you took advantage of our Club Floor! I'm glad you enjoyed your time in the Club Lounge along with the breakfast and evening appetizers & beverages served daily. The fall is definitely a beautiful time in the Okanagan. You will have to come and see us again in the Spring and Summer months to see the beauty those seasons bring as well!

Kind Regards,
Allison
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Phnom Penh, Cambodia
Top Contributor
94 reviews 94 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 29, 2014

My wife and I just spent four days and three nights as part of a district conference. The hotel is right on the lake front and has beautiful walkways. We were there off-season, but could imagine how nice it would be in the summer. The reception staff was thorough and fast (apples on the counter are a nice touch). Our room was spacious and clean with many handy amenities from ironing board and coffee maker all the way to a cork screw. The beds were very comfortable and the free internet was fast. The house cleaning staff was friendly and capable. The only down side was that we were awakened by the garbage trucks in the morning. Maybe we should have been higher than the fifth floor. The conference facilities were very nicely set up as was the brunch buffet. The wait staff was helpful and pleasant. We had supper in the restaurant in the lobby, but I’ll rate that separately. We very much enjoyed our stay and will definitely return.

Room Tip: Lower rooms on the north side are noisy in the morning when the garbage trucks come.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, January 30, 2014
Dear David

I'm so glad everyone had a good time during your stay with us!

It seems as though you had all of your needs met and more with the room, dining and amenities. I'm so sorry to hear that you were awoken in the morning with the sound of garbage trucks! You're right in thinking that Kelowna and the area around the hotel is nice in the summer. You'll have to come back then for a leisure vacation and see more of what Kelowna and the hotel has to offer!

Kind Regards,
Allison
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Kamloops, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2014

As always we enjoyed our time at the Delta Grand in Kelowna. The staff, the amenities, the food and the service were excellent. The staff always have time to chat, suggest things to do, and have a genuine interest in our lives......very refreshing. Thanks again for a fabulous time! We so look forward to our next visit!!:)

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, January 30, 2014
Dear Shirl & Al

Thank you for such a great review! I'm thrilled that time and time again you enjoy your stay with us and our staff is able to make you feel at home. We also are looking forward to your next visit hopefully soon!

Sincerely,
Allison
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Abbotsford, Canada
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 26, 2014

The two bedrooms unit is clean, spacious and well furnished. I am very impressed with the quality and the decor. The resort has a large gym, swimming pool, hot tub and sauna. There is a $ 80.00 charge for one week parking. The staff are friendly and courteous. The drive to Big White is good, 45 minutes drive. Costco sells Big White ski pass for $ 59.00, a great value.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaDGO, Social Media Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review, January 29, 2014
Dear George

Thank you for your review! I'm so glad you enjoyed your stay and were impressed with the quality and decor of your time share unit. Yes that deal from Costco is great to get a pass for Big White. I hope you had a nice day up on the hill! We look forward to welcoming you back to the hotel again soon,

Kind Regards,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Grand Okanagan Resort & Conference Centre

Address: 1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kelowna
#2 Spa Hotel in Kelowna
#3 Green Hotel in Kelowna
#4 Business Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Delta Grand Okanagan Resort & Conference Centre 3.5*
Number of rooms: 325
Official Description (provided by the hotel):
Resort has completed extensive renovations to all 262 guestrooms in the North and South Tower. The newly designed ModeRoom features SmartDesk work area with multiple connectivity docks, complimentary internet, and many other thoughtful touches. Renovations included the addition of Club Lounge and two private guest room floors with exclusive amenities and services. Best views in town! ... more   less 
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Also Known As:
Delta Grand Okanagan Resort & Conference Centre Hotel Kelowna
Delta Grand Okanagan Resort And Conference Centre
Delta Grand Okanagan Lakefront Hotel
Grand Hotel Kelowna
Delta Grand Okanagan Resort & Conference Centre Kelowna, Okanagan Valley

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