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“It's seen better days.” 2 of 5 stars
Review of Lake Okanagan Resort

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Lake Okanagan Resort
3.0 of 5 Resort   |   2751 Westside Road, Kelowna, British Columbia V1Z 3T1, Canada   |  
Hotel amenities
Ranked #28 of 34 hotels in Kelowna
Calgary, Canada
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
“It's seen better days.”
2 of 5 stars Reviewed July 3, 2013

We just spent one night here on our way to Vancouver, BC and that was enough. The facilities and rooms are pretty run down and in need of serious attention and a ton of cash. My biggest observation is that they should not use the word resort in their name as it is misleading - I would suggest they use motel as its more in line with the experience. The pool was disappointing as it was much smaller then expected - round and about the side of 2 minivans, plus it was dirty. Our room smelled damp and musty and the shower head in our room was painful, no ability to adjust and it was like needles - lucky no one poked their eye out. The views are great and I suspect this is why they are still in business.

Stayed June 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS001, Director of Sales at Lake Okanagan Resort, responded to this review, July 18, 2013
Thank you for your review, we appreciate all feedback. Throughout the last few years the owners have done some great renovations on the public and event areas of the resort and I have confidence that the accommodation rooms will not be far behind.

I am sorry you were unhappy with the size of our public pool. May I suggest that if you found the one too small and busy that you could try the other two outdoor pools on the resort?

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 30, 2013

This resort looks and sounds amazing on the website however it is anything but amazing. The resort is very old and tired, and the rooms were dirty. The cups in the bathroom were had lip marks and what looked like toothpaste on them. The food is extremely overpriced and of very poor quality. Sure they have golf, if you enjoy golfing on a slope down the side of a mountain. Yes, they have a beach if you enjoy a very steep hike up or down the side of a mountain.
The food was a huge disappointment mainly because when we brought it to the attention of the restaurant manager, he really didn’t seem too concerned nor did he do anything to rectify the situation. Based on the other comments regarding the restaurant the resort manager should probably consider new management in the restaurant.
The staff at the front desk and around the resort were very friendly and helpful, however I felt that they drove way to fast through the resort.
This resort has amazing potential. With some upgrades to management and the resort this could be an amazing resort.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2013

The place lacks maintained badly. The rooms in the old part need updating in the worst way.
Carpets on the stairs are a tripping hazard the hotel is asking for a lawsuit.
When I asked about a remote for the air conditioner I was to,d there weren't any wasn't I able to get up and turn it off? Who wants to get out of bed at 3AM climb onto the bedside table to turn it off?
Wood around the deck in front of the room was rotten.
We won't be back!!!!

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 25, 2013

I am a time-share owner here, ever since 1996 and I would not recommend this resort for anyone. If you have 10 kids and like the sound of screaming kids all day, then maybe this place is for you.

Whatever you do - DO NOT buy a timeshare here. This place has changed management so many time and the costs continually rise and they lie to you about what you get with your timeshare. We were supposed to get Owner Nights for $42 / night and that was really the only reason we purchased here. Not that has been discontinued.

As well, it used to be that the fees were not due until 3 weeks before your arrival. Now they get a collection agency after you if your not able to pay several months in advance.

The place is also invested with wasps. This has not changed in years.

I would sooner camp down the road at Bear Creek then stay in this over priced place.

Buyer Beware. I wish someone had warned me.

At night time when you think it's alright to go sit by the fire, all you will find is teen agers getting drunk. The teens that work there have it made. They run the place literally. There were hardly any adults around last time I stayed there.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS001, Director of Sales at Lake Okanagan Resort, responded to this review, July 18, 2013
Thank you for your review. The timeshare portion of Lake Okanagan Resort is actually not part of the resort. I would suggest that you contact your Time Share Company to express your concerns. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Top Contributor
129 reviews 129 reviews
19 hotel reviews
Reviews in 56 cities Reviews in 56 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed June 24, 2013

We made the Lake Okanagan Resort the centerpiece of our Northwest vacation because of a segment about the place that I saw on a San Francisco Bay area travel show on television. The TV show highlighted a beautiful, gleaming place sited alongside a sparkling lake where you could rent bicycles or boats to loll along the day. You could also play golf or tennis on the immense grounds. At night, you could dine in an elegant white pyramidal building with a great looking lounge.

Today, Lake Okanagan Resort looks nothing like it did in the travel show. The gleaming white pyramid, shown all lit up in the resort’s advertising photos, is no longer open for dining and is not lit at night. Based on comments left on other TripAdvisor reviews, it closed last year.

There’s a much smaller restaurant that’s still open beneath the pyramid and you can choose to eat indoors or outdoors on he adjacent patio. Both times we used the restaurant, some nearby lout was speaking loudly into his cellphone conducting some sort of business (two different louts) and there was no escape for us, which was unfortunate considering that we and the lout were pretty much the only restaurant customers each time. Dinner was tasty but very, very rich. Breakfast included stale croissants for two of us. These were quickly replaced by the wait staff with hot microwaved (resuscitated) croissants.

A note about the staff: they were uniformly polite, cheerful, helpful, and friendly. No problems there.

Speaking of escape, be aware that Lake Okanagan Resort is 10 miles down a narrow 2-lane, winding lakefront road from the main highway into Kelowna, so you’re pretty much of a captive audience. You’re not going to zip into town on the spur of the moment. That’s OK if you plan to use the finely manicured 9-hole, par-3 golf course, the tennis courts, or the lake amenities.

Of course if it rains, as it did while we stayed at Lake Okanagan Resort you can’t play tennis or golf or use the lake and none of us did while we were there. Perhaps that’s our fault, coming in too early in the season, but we were told the weather we encountered was unusual. Just our bad luck. However, be advised that if it rains, you either drive into town for the day or watch DVDs, which is what we did. DVD rentals are almost $5 a pop at the small resort store behind the check-in desk, which also carries a limited selection of junk food. If you want actual groceries to cook in the kitchenette, be sure to bring them with you. The larger resort store is also now closed up.

The rooms we stayed in are from the 1970s or early 1980s, as announced by the almond bathroom fixtures. There’s nothing wrong with the fixtures, so no complaints there. However, the mattresses are also quite old and have taken quite a set in the middles (at least for the two rooms our two couples had). As a result, both couples elected to split up and sleep in separate beds. That was much more comfortable than rolling together into the mattress valley in the middle of the night.

The kitchenette studio rooms we had were actually pretty comfortable with the exception of the beds and the between-room floor noise. Another party checked in above us the second night we stayed and they sounded like a herd of elephants clomping around. We also heard a lot of nail squeaks from the overhead flooring. Suffice it to say there’s virtually no sound insulation in the floors of the unit we stayed in, so be sure to ask for a top-floor room if you’re sensitive to noise. However, be aware that there are no elevators, so you’ll be carrying luggage up those stairs.

There are spacious grounds, which require a fair amount of uphill and downhill walking. I’m not in particularly good shape but I was able to walk back and forth to the restaurant without much trouble and I enjoyed the walk. The grounds are actually very well kept and very pretty. We attempted to take a less hilly route back after dinner the first night and discovered some clay tennis courts that are now cracked and weedy and are being used for boat-trailer parking. We also discovered a couple of dumps for fill dirt, concrete, and old discarded furniture. These too don’t appear in the advertising photos but they’re hard by the walking trails prominently featured in the resort’s marketing.

One day was enough for us. We decided to check out a day early (there’s just nothing to do when it rains but read, watch TV, or rent DVDs). The power went out at 2:30am prior to our departure confirming our decision to leave early. Without power, there’s truly nothing to do during a rainy day at Lake Okanagan Resort. I followed up on this incident online and found out that nearly 2000 BC Hydro electricity customers lost power along the west shore of Lake Okanagan that day, thanks to a bird’s nest built on a power pole that shorted out the power lines in the heavy rain. The power pole caught fire so the repairs took a while. The power didn’t come back on until 7pm that evening. By then, we’d driven back across the border and across the state of Washington to Seattle.

We paid $139 a night for our rooms. That’s about what we’d pay for a chain motel but on a nice day, you could have gotten tennis, golf, and a spectacular view for the same price at Lake Okanagan Resort. Instead, unfortunately, it rained. It could have been great, but for us it was all more of a disappointment.

Room Tip: If you're sensitive to noise, ask for a top-floor room but be prepared to carry your bags up the...
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 20, 2013

This is a older hotel with a nice character. We stayed near the lake and really liked it. The restaurant food was quite good and the service was very good. We used the gym each morning and it was a good warm up climbing the hundred plus stairs to get there.
I absolutley loved the drive into the resort winding along the lake in my old Porsche.

I would definitely go back.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerland, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 16, 2013

After getting engaged 20 years ago at Lake Okanagan Resort, my husband surprised me with a 2 night stay as a Mother's Day gift. They say time marches on....well not at LOR, it looked the same as 20 years ago, the rooms are in dire need of an update, they doors still use keys, not key cards, but keys, old school. The website and info package gives you details on the restaurants, yet when I phoned from the room to make a dining room reservation, no answer. We went to the "informal" restaurant only to be told the dining room closed a long time ago, no mention of this upon check in. We ended up driving into town to get groceries for the balance of the stay. This resort is on the side of a hill, the driveways are 15% grade in some spots, very difficult to get around, not the type of place if you leave something in your room and go to the beach you aren't going back to get it. They have built two new complexes on the property that look much nicer, but the price is much higher too, and the amenities are just not there. I would stay at an Accent Inn before going back to LOR, not worth the money.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS001, Director of Sales at Lake Okanagan Resort, responded to this review, June 18, 2013
Thank you for the review and congratulations on 20 years of Marriage! I am sorry you did not enjoy your stay at Lake Okanagan Resort. Since the new ownership from a few years back we have had a number of updates and renovations and we are looking forward for more to come. Some of the renovations include the Vublic Vantage Pointe Restaurant & Patio, Barefoot Poolside Bar, Vantage Pointe Dining Room & Lounge (availble for event & group bookings only), the new Beach Cantina, as well as the new Marina & Convenience Store. The accommodation suites also all received brand new pillow top mattresses, flat screen tvs, and DVD players this winter. You are correct by saying that the Dining Room & Lounge is now closed to the public for a year ago they decided to have it available only for groups, events, weddings, etc. This is noted on our website under the Dining Tab. As for the hillside which the resort is still on; we do offer our guests complimentary shuttles to accommodate this. With a quick phone call to the Front Desk you can have a shuttle and driver picking you up in minutes to take you to where you need to go around the resort. A positive of being on the hillside is we have amazing views almost everywhere around the resort but we do understand the downfalls of it as well which is why we are so accommodating with the full time shuttles. Kindest Regards!
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Additional Information about Lake Okanagan Resort

Address: 2751 Westside Road, Kelowna, British Columbia V1Z 3T1, Canada
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lake Okanagan Resort 3*
Official Description (provided by the hotel):
Lake Okanagan Resort is located on 300 acres of mountainside parkland on the West Shore of beautiful Okanagan Lake, just 20 minutes from downtown Kelowna.Lake Okanagan Resort is the Kelowna's "true destination Resort. The resort has its own 9 hole executive par 3 golf course, lit tennis courts, hot tubs, resort store, renovated meeting space, restaurants, lounge, seasonal pools, spa, upgraded suites (all with kitchen facilities) and premier villas, beach and brand new marina.The resort welcomes families, couples, groups, conferences, retreats and is perfect for beach weddings. ... more   less 
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Also Known As:
Lake Okanagan Hotel Kelowna
Lake Okanagan Kelowna
Lake Okanagan Resort Kelowna, Okanagan Valley

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