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“Horrible staff” 1 of 5 stars
Review of Town and Country Motel

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Town and Country Motel
2.0 of 5 Motel   |   2629 Highway 97 North, Kelowna, British Columbia V1X4J6, Canada   |  
Hotel amenities
Ranked #33 of 34 hotels in Kelowna
Nelson, British Columbia, Canada
1 review
4 helpful votes 4 helpful votes
“Horrible staff”
1 of 5 stars Reviewed November 22, 2012

My boyfriend stayed in what you call "motel" Was discriminated against by a women i believe owned the place. She told us she would take our deposit if we had slept in both beds, We were confused because we had paid for use of the hotel room, I was afraid she was going to tell him to limit usage of the bathroom! Ridiculous! The entire time we were there someone banged from when we got the room, Until we left in the morning. They did eventually stop during the night. But continued 9 Am sharp! Thank god our child wasn't there woken up by this. We took use of the shower only to get a call 5 minutes after the shower telling us to Put the curtain In While showering as they were getting water below them? I It was a 10 minute shower. Get your hotel fixed before it crumples to the ground . Obviously This "Lady" owner or not needs a lesson in hospitality and customer service. I do not Recommend this horrible motel to anyone! Only go here if you feel like getting treated like a piece of crap and told what to do after you paid for a night. I feel bad for this place as i see it will probably just keep going downhill with being run by the people it is.

Room Tip: Do not go here!!
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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English first
Slocan Park
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2012

Stayed there this week before flying to Ontario.....No dog this time so I was in a different room than normal.....still wonderful and clean and quiet. The staff at the front desk are always friendly and very accomodating. Can't recommend it enough!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2011 via mobile

I have stay here for the past three years and always had good service,i stay four days a month always good service and friendly staff

  • Stayed January 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slocan Park
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 28, 2011

Have now stayed there twice in two weeks on weekend trips to Kelowna. Each time the room was clean and tidy (same room both times). The people in the office were OUTSTANDINGLY helpful and accomodating. I stayed there a few years ago and was unhappy with it, but I believe it has changed ownership and I now can't say ENOUGH good things about.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2011

I Was In Trouble Because We Have 2 Pet Cats,it was hard to find a cat friendly cheap hotel.
But then We Found Town & Country.There rates for us was 79 Dollars without tax, The People were so nice and friendly,and chatty now that i think of it. When We Got To Our Room,We Walking In our room,(no pet smell)i started sniffing to see if i could smell pet,well i Couldn't,i !At that time we also needed Free Internet,which we got,at that time,we just relocated so the internet was very useful.they provided tea,coffee,a average TV.The swimming pool is pretty good. We loved and it that's not the last time i'll go there

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trail, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 30, 2011

Although the rooms are renovated they need a very thorough cleaning.
Someone had smoked pot in our room prior to us arriving.
This is a low budget hotel with very friendly staff.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 19, 2011

this is how my story goes;well checkin in the women[mother] was checkin us in well the husband[ i asume] was yelling back forth betweent the children and her using foul words.after checkin in we left for something to eat.returning about 130 am front dest look like it was on our return.went to our room everything was ok to that point'...I was all snug in bed when my friend pulled back the blankets and decovered blood on the sheets no it was not choclate as the woman at front deck said i her husband and housekeeper agreed with me until i wanted a refund since my friend and i had to share the 1 bed and the other was full of biohazard i belive i should have been treated better i have pictures to prov my point .

  • Stayed November 2010, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Town and Country Motel

Address: 2629 Highway 97 North, Kelowna, British Columbia V1X4J6, Canada
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 34 hotels in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Town and Country Motel 2*
Reservation Options:
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Also Known As:
Town And Country Hotel Kelowna
Town And Country Motel Kelowna, Okanagan Valley

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