I travel 2 weeks per month and spend about 6 months a year living in hotel rooms. I just spent 5 days in this facility. While I do not have any complaints about the quality of the accommodation, this hotel should be avoided if you require the use of the internet during your stay, or if you have difficulty climbing stairs, which thankfully, I did not.
There was a group of 10 of us and only 1-2 could successfully log onto the internet thru their Wi-Fi.....and when some of us even tried to plug in to the network with CAT 5 cables we were unable to get a connection. So, basically there is no functioning internet anywhere in the hotel. In this day and age, and especially Canada, to not have a stable functioning internet service in a hotel is a joke. When a few of us complained to the desk manager, we were told that they knew about it, and that there was someone coming to fix it, which obviously never happened.
I met a guest in the tower where my suite was, and as we were waiting quite a long time for the for the one working elevator in the lobby, I asked him why the second of the 2 elevators was out of service. He said he didn't know, but that he had been staying there for 4 weeks already and that it had been out of service fro 2 months.
In the main 3 floor building there is a newly added elevator, but it only goes up and down between the first floor and the basement.
The front desk staff that served us seemed totally clueless, yet while polite and friendly, none of them had any apparent experience and there was no night manager to speed up the check in process.
- Official Description (provided by the hotel):
- Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay. ... more less
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- Also Known As:
- Kelowna Sandman Hotel
- Sandman Hotel & Suites Kelowna Okanagan Valley