We booked this place through Expedia.ca, which, by itself, was a big mistake. When we got to Econo Lodge in Kelowna, what we got was very different from the pictures and descriptions we saw on Expedia.ca website. The owner blamed the Expedia for the mix up and gave us smaller rooms for the price that we had negotiated through Expedia. Our room came with a balcony that was not accessible to us, but was available to the adjacent room, which was occupied, by a large group of non-English speaking young men who were in town for some kind of sport events. They were acting up like hooligans until 2:00 in the morning. When I reached for the phone to complain to the front desk about the noise, to my surprise, the phone was disconnected. I decided to go to the office and tell someone about what was happening but, yet again, the office door was locked and all lights were off. Nobody was around and there was no sign of any security personnel or other staff members. The level of noise was so bad that I even thought of calling 911 to force them to quiet down, but I decided not to. I personally did not want to confront them because I had my family with me and my girls who were quite terrified stopped me from going out there and talk to them.
Close to 2:00 a.m., the noise died out and by the time I fell asleep, it was around 3:30 a.m.
Next morning, I told the lady in the office and she apologized for that but it was too late.
Lessons for me:
1- will not deal with Expedia.ca ever again
2- will not go to any Econo-Lodge anywhere in the world ever again, especially to the one in Kelowna.
- Reservation Options:
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- Also Known As:
- Econo Hotel Kelowna
- Choice Hotel Kelowna
- Econo Lodge Kelowna, Okanagan Valley