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“Great hotel” 5 of 5 stars
Review of Kelowna Inn & Suites

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Kelowna Inn & Suites
2.0 of 5 Hotel   |   1070 Harvey Avenue, Kelowna, British Columbia V1Y8S4, Canada (Formerly Alpine Lodge Motor Inn) (Central City)   |  
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Ranked #15 of 34 Hotels in Kelowna
Williams Lake, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great hotel”
5 of 5 stars Reviewed March 24, 2013

We stayed in a queen loft suite which was lovely. The price was fantastic, the room was immaculate,the swimming pool was warm, the staff was friendly and the breakfast was great. We were thrilled with everything.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, April 5, 2013
We are thrilled you enjoyed your stay with us. Thank you for trusting us with your accommodations in Kelowna. We look forward to your next visit and hope to see you soon.

Best Regards,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    38
    81
    29
    7
    7
See reviews for
46
47
12
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

Everything you could expect in a hotel. Great location, service, and clean rooms. Quick walk to the mall and to many restaurants. Very impressed with the flat-screen tv's and the helpfulness of the staff. Was in Kelowna for the first time and the staff was enthusiastic and extremely helpful with recommendations. Would definetely recommend again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, March 21, 2013
Dear Jaswinder,

Thank you for staying with us and for sharing your experience with the Tripadvisor community.

It’s great to hear that your first visit to Kelowna was enjoyable. And it continues to get better... Our downtown Bernard Ave is presently being completely overhauled. The entire roadway including sidewalks, landscaping, lighting and public seating is being reconstructed from the ground up. Additionally, by late Spring, a new 140 meter public pier is due to be completed. Connecting to the waterfront promenade, it will provide visitors another excellent venue to enjoy in downtown Kelowna.

We look forward to welcoming you again at the Kelowna Inn & Suites.
Sincerely, Michael
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Fruitvale, British Columbia, Canada
Top Contributor
99 reviews 99 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 31, 2013

This is our 'go to' place when we visit Kelowna. The staff on the front desk are helpful and easy to get a hold of. It is within walking distance of several restaurants and is half way between downtown and the big mall at Orchard Park. The bathrooms have been redone and there are new flat screen TVs in the rooms. The breakfast is continental and while not extensive it has juice, tea, coffee, cereal, fruit, yogurt and baked goods. One of the drawbacks is the pool and hot tub. Both are detached from the main building. It's OK in the summer but very chilly in the winter to go running back to your room in wet things. My husband and I both love the Keurig coffee maker in the lobby. It's great to be able to get a really good cup of coffee. We have stayed in the the regular rooms and the ones with a kitchenette and we have never had a bad experience here.

Room Tip: Ask for a room on the courtyard side. It is much quieter there. We like the rooms on the courtyard...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, February 14, 2013
Hello Sandy B, Thank you for sharing your review.

We appreciate being highlighted as your go-to place to stay in Kelowna.

Our annual renovations are just in the process of wrapping up. The new furniture looks great in the 3 queen lofts and studio kitchen suites. All our staff take pride in their work and ensure your stay is comfortable and enjoyable.

Thank you for choosing the Kelowna Inn & Suites and we look forward to welcoming you back in the near future.

Sincerely,
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed January 24, 2013

We stayed at the motel for a wedding. While the room has probably seen better days (a little worn down) it was quite clean. The room itself was quite large, though the bathroom was tiny. My biggest complaint was that our room was right under a stairwell. It was very difficult to sleep with the loud conversations and stomping down the stairs. Needless to say, ear plugs were needed on the second night. We never made it to the breakfast so I can't speak to that.

The staff were very helpful.

All in all, it was an adequate motel. Just make sure to steer clear of the rooms by the stairs!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, January 31, 2013
Dear Travellingteachers, thank you for sharing your review.

I regret learning of the noise issues that you experienced during your stay just now. As a staff we are able to engage, and will engage, in situations as this as we become aware of them. Your peace and comfort are the central priority for us, no question.

As we invest in upgrades every winter season, guests this year will also notice many of our rooms and suites with new case furniture, updated wall art and lighting. We busy ourselves ensuring our levels of customer service and the quality of your stay surprises on the up side.

We look forward to hosting you again in future visits to Kelowna. Reservations are easily made at our direct hotel reservations line. 1.800.667.6133.

Sincerely,
Michael Saufferer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everett, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

Stayed here on a business trip the beds were incredibly comfortable and the service was excellent. Our room was clean and fresh the shower which anyone knows when traveling felt marvelous.
A bit of coffee and breakfast and you feel you can start your day on the right track.

Room Tip: As we are older even though working is not an option with Social Security and pensions not even cove...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, January 9, 2013
Thank you for commenting on your stay with us. As our guest reviews and comments are shared with staff, it brings a smile to their faces when their hard work and dedication is recognized and appreciated. Thank you for making our day.
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Ontario Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 3, 2013

I TOTALLY enjoyed our stay at the Kelowna Inn & Suites. Great price, great breakfast (with organic and other healthy options), great pool and hot tub, and clean room with big bathroom and coffee pot, microwave and small fridge! It was easy to find and near lots of good shopping. I wish we'd had more chance to walk around the area, but we were headed to Big White and it was a pleasant start to our vacation.

Room Tip: We had a main floor room which is what you might select, especially if you have any mobility issues...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, January 9, 2013
It was great to host you at the Kelowna Inn & Suites on your way up to Big White. I trust the champagne powder and the remainder of your vacation was also a memorable experience.

We are glad you were able to take advantage of our diverse breakfast menu including the available organic selections.

We look forward to welcoming you back to the Kelowna Inn & Suites on your next trip to Kelowna. Our Guest Services staff @ 1.800.667.6133 can easily and quickly assist in booking your next stay with us.
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Hong Kong, China
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 31, 2012

We arrived to Kelowna following a 16 hr flight and Patrick at the front desk could not have been more helpful. He offered to store what luggage we did not need for our overnight stay downstairs and carried our bags up himself. He gave great restaurant suggestions as well, that we took him up on. Excellent front desk service and an introduction to the hotel.

The morning breakfast is good..bagels, cereals, juices, a selection of teas and coffees, toast. The breakfast room is a bit small.

The room was perfect for five people, There was a queen sized bed, a pull out couch, and upstairs in the loft, another queen sized bed. The air conditioner worked very well as did the shower. The hotel is within walking distance to a couple of parks (including the city hall park also on harvey) in case you get bored with the swimming pool.

We had a fantastic experience at this hotel and would recommend it to anyone, and will stay there ourselves again.

Room Tip: For a quieter room, request one facing the parking lot. Not a picturesque view, but it will be quiet...
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, January 4, 2013
We are glad you had a great stay with us. Thank you for sharing your thoughts with us and this community. I’m glad to read our staff, our services, and our location made your stay delightful and memorable.

Thank-you for choosing to stay at the Kelowna Inn & Suites and we look forward to welcoming you back soon.

Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kelowna Inn & Suites

Address: 1070 Harvey Avenue, Kelowna, British Columbia V1Y8S4, Canada (Formerly Alpine Lodge Motor Inn)
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 34 Hotels in Kelowna
Price Range (Based on Average Rates): $
Hotel Class:2 star — Kelowna Inn & Suites 2*
Number of rooms: 112
Official Description (provided by the hotel):
The Kelowna Inn & Suites is independent by choice; to serve you better. Whether upgrading linens and duvets, installing LCD televisions, or offering a free continental breakfast, you are central to every decision we make. Our staff are flexible and responsive, our guest rooms fresh and inviting, our bedding crisp and bright, our amenities soothing and our property inviting. Stay with us and discover that the Kelowna Inn & Suites is more than your average chain hotel. ... more   less 
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Also Known As:
Kelowna Hotel Kelowna
Kelowna Inn And Suites
Kelowna Inn & Suites Okanagan Valley

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