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“Excellent Hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Kelowna Hotel & Suites

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BEST WESTERN PLUS Kelowna Hotel & Suites
3.0 of 5 Hotel   |   2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada (Central City)   |  
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Ranked #2 of 34 Hotels in Kelowna
GreenLeadersGold level
Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent Hotel”
4 of 5 stars Reviewed November 21, 2013

Excellent value for your money, definitely a Best Western Plus! We have a stayed at several Best Western Hotels in this past year and this was one of the best. It is a great location, upgraded, with excellent staff.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 29, 2013
Thank you so much for your wonderful review. I am really pleased that you enjoyed your stay with us. I will take great pleasure in sharing your comments with my team as they all work very hard in their respective areas to ensure all aspects of our guest stays are perfect.

Again, thanks for your great comments. We'll hope to welcome you back sometime soon!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • English first
  • French first
  • German first
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English first
montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 20, 2013

The hotel itself is excellent. The suite with full kitchen, including stove and fridge, was very reasonably priced with the business discount. The staff are courteous and helpful. Breakfasts were excellent and well rounded. My only issue was having to compete with the cleaning crew of the hotel in the morning for access to the gym equipment. Personally, as a paying guest, I think this is unacceptable.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 29, 2013
Thank you Jane for taking the time to share your comments and concerns. It was wonderful to have had the opportunity to email and speak with you to understand what transpired and to correct the issue with the staff member directly. Once again, I sincerely apologize that my team member overstepped her boundaries and didn't follow our rules about using the equipment when guests are present. This has been dealt with and will not reoccur.

I am really pleased that you otherwise thoroughly enjoyed your stays with us while in Kelowna. Again, thank you for choosing us as your hotel of choice. We will look forward to welcoming you back again.
Best regards,
Rosemary Paterson
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Vancouver
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 7, 2013

Room is clean but on days at 0 degrees or less heating was a problem
Wifi was .03 to .04Mbps and went to 0 during early evening high usage.
Complaints to office about wifi got reboot but no change in service levels.
Ran heat continuously on cold evening (-1C) for 5 hours to get up to 22C.
Heater vent is at ceiling, floor never warms up.
Bring a sweater and slippers...

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 12, 2013
Thank you very much for sharing your thoughts and concerns with us regarding your stay. I am truly sorry that you experienced some challenges on your recent stay. I would like to know a few more details from you (ie date and room number) as these concerns indicate a problem with the system. If it is possible for you to email me directly at rosemary@bwkelowna.com, I would welcome the opportunity to discuss and correct these issues.

Thank you again for your comments.
Sincerely,
Rosemary Paterson
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Edmonton, Canada
1 review
5 of 5 stars Reviewed November 7, 2013

I used this hotel for a business trip and was there for 2 nights. The staff was great and they were all very pleasant and helpful. The rooms were very nice and clean. The food in the lounge area was pretty decent as well. I enjoyed my stay at this hotel and will definitely be returning soon.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 12, 2013
Thank you for your terrific review. I am truly pleased to know that you enjoyed all aspects of your stay with us and took some time to enjoy the pleasant atmosphere of the ORA lounge. It assures my team that we are on the right track to provide our guests with the best possible amenities and services that we can.

Thanks again for sharing your thoughts. We will look forward to welcoming you back again on your next stay with us!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
102 reviews 102 reviews
78 hotel reviews
Reviews in 45 cities Reviews in 45 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed November 5, 2013

When I visit Kelowna, I always stay at this hotel. They have great service and lots of great updates. Love the huge tv screens (to watch the game on) and they actually have a new restaurant onsite that has some good food.

Their beds are very comfortable and you will certainly get a great sleep here.

If you are coming to the area, you should look at this location.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 6, 2013
Thank you very much for your terrific review! I am so pleased to know that we are your hotel of choice when coming to Kelowna!

Thanks again for sharing some great comments with our readers. We'll look forward to welcoming you again on your next visit.
Warm regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

Just looking for a one night stay in Kelowna so wasn't being too particular. Made a great choice with the Best Western. Room was very quiet, clean, bed was great. Breakfast was a nice surprise, no stale muffins here, hot breakfast with lots of variety. Didn't use pool or spa but judging by the rest of the property probably first rate.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 4, 2013
Thank you for your terrific review. I am very pleased that you chose to stay with Best Western while in Kelowna and that we met all your expectations for clean, comfortable and quiet! And yes, we bake our muffins daily at the hotel so they are lovely and fresh! :)

Again, thanks very much for sharing your comments. We hope that you will choose to stay with us again on your next visit to Kelowna!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams Lake, British Columbia, Canada
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 30, 2013

An excellent stay at this hotel, which was hosting a conference we were attending. We had a 2 Queen bed room with doors opening onto the enclosed courtyard; very pleasant.

Beds were VERY comfortable - THANK YOU!!! (Not always the case, even in a "high end" facility, as we've learned from bitter experience.) But these were EXCELLENT.

Very clean, very quiet, easy to find, reasonably close to downtown, with very friendly & professional staff.

Hot buffet breakfast was outstanding. Well done.

Catered buffet-style meals at the conference were also outstanding.

What else can I say? Not a "budget" stay, but prices seemed on par with similar facilities in this location. (I did check around before we reserved here.) Highly recommended.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, November 4, 2013
Thank you very much for your wonderful review and your specific comments. I am so pleased that you found our team friendly and professional and all the amenities of the hotel exceeding your expectations. Our courtyard rooms are great and very comfortable; and of course, all rooms have the pleasure of a walk out patio or balcony to enjoy the fresh air year round!

Thanks again for sharing your thoughts and comments. I hope that you will return for another visit in the near future.
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kelowna
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel And Suites
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley

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