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“Great clean hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Kelowna Hotel & Suites

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BEST WESTERN PLUS Kelowna Hotel & Suites
3.0 of 5 Hotel   |   2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada (Central City)   |  
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Ranked #2 of 34 Hotels in Kelowna
GreenLeadersGold level
Vancouver Island, British Columbia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
“Great clean hotel”
5 of 5 stars Reviewed July 25, 2013

Vey nice new BW hotel great pool and fantastic breakfast..A bit pricey for the location.Hotel recommended a restaurant called 112 downtown food was so so but there house wine was horrible at $8 a glass

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 30, 2013
Thank you very much for the great review....I'm so pleased that you enjoyed the hotel, pool and breakfast! I'm sorry that the downtown restaurant suggested was disappointing experience. Thanks for letting us know.

Again, we appreciate your comments and hope that you'll choose to stay with us again in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2013 via mobile

We needed a rest stop on our way to Victoria and picked the Best Western in Kelowna from other Trip Advisor reviews. We were not disappointed. It had everything we needed for our short overnight stay. Clean and comfortable beds. Good value for the area. Breakfast was convenient and varied enough to have a good start to our day before hitting the road again. We would stay here again on future trips.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 29, 2013
Thank you so much for sharing your thoughts with our readers. I am really pleased that you enjoyed your stay with us and that all aspects of the facility met your expectations.

Thanks again and we'll hope to have you stay with us again soon.
Sincerely,
Rosemary Paterson
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Vancouver, Canada
1 review
4 of 5 stars Reviewed July 25, 2013

Hotel and comfortable, cleam with good customer service. Breakfast included in room price had good variety although typical frozen instant product. Cereals, baked goods, fruit & yogurt was ample. Rooms were very clean with good beds and A/C. Overall a great stay.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 29, 2013
Thank you very much for your positive review of your recent stay. I am really pleased that you enjoyed all aspects of your stay and encountered good customer service .... we do aim to please and I'll be happy to share your review with my team!

Thanks again and we'll hope to have you stay with us again soon.
Best regards,
Rosemary Paterson
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Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2013

The quality of the rooms and staff are high. The beds were very firm and comfortable by the second night. The "free" breakfast lacked in quality. There was adequate free parking and relatively good access into and out the hotel parking area. No noise was heard from the major roadways beside the hotel. Digital TV is excellent. This older hotel is kept in excellent condition.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 24, 2013
Thank you very much for your thoughtful review. You've certainly touched on some key points asked by many guests on access, quality, services etc. However, I am really sorry that you found the complimentary breakfast lacking in quality....your dates of stay here were busy ones but that isn't an excuse. Truly, we have a far larger selection that most complimentary breakfasts and we've received very positive feedback. Daily, we are providing freshly baked muffins and croissants, fresh made scrambled eggs, hashbrowns, either bacon or sausages, pre-made cheese or western omelettes, make your own waffles, hard boiled eggs, freshly cut fruit salad, whole fruit, yogurts, cereals, breads etc. Hopefully, something for everyone. I will be sure to keep an eye on the quality to ensure it remains well made and fresh daily.

Thanks again for your excellent feedback and well hope to have you stay with us again soon.
Sincerely,
Rosemary Paterson
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Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 22, 2013

The hotel is quiet in spite of the highway near by. The staff was very pleasant and helpful . the room was big and very clean. We had a good time there. The hotel is not far from restaurants and there is a restaurant in the hotel and it was good.

Room Tip: It is good to be on the court yard. You do not hear the noise of the highway.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 24, 2013
Thank you for your positive review. It is wonderful that you noticed how truly quiet our building is despite being on a highway. The rooms are well protected and with hallways surrounding the exterior of the 2 storey building, this truly insulates the guest rooms. Plus we have our 1 acre grass courtyard in the centre of the hotel which is lovely, quiet and relaxing ... a little oasis! Again, well protected.

I am very pleased that you enjoyed all other aspects of the hotel including the restaurant. Thank you for choosing to stay with us and hopefully we can welcome you back in the near future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lockport, Canada
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 16, 2013

Coming into the later phases of a two week road run, we found ourselves here. It was hard to head for home!

After several days of strange beds, this was a huge relief! Bedding was ample, and the air conditioning was COLD! Perfect combination!

It seems all rooms have a balcony, and the view from the tower was great. And, no more running downstairs to smoke! Bonus for us!

Although another review stated that wifi was at a cost, it was free, but not the greatest speed and stability of connection

Public areas were spotless, and all staff encountered were very friendly.

Would go back tomorrow if we could!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 23, 2013
Thank you so much for sharing your comments on your stay with us. I am really pleased that you enjoyed your stay and all aspects met your expectations....very clean alround, cold A/C, comfy beds and patios/balconies. Our team works hard to ensure that all aspects are running smoothly, and I'll ensure that they know their services are appreciated!

Many thanks again for your positive review. We'll hope to see you again in the near future!
Sincerely,
Rosemary Paterson
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castlegar, Canada
1 review
5 of 5 stars Reviewed July 16, 2013

The hotel is in an excellent location and has all the amenities one wants. The breakfast is always awesome and the staff are excellent and friendly. The rooms were very clean and roomy and the air conditioners were modern and quiet. Also, the lotions etc. have a wonderful scent.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, July 23, 2013
Thank you very much for your great review. I am so pleased to read that you and your family all enjoyed your accommodation, breakfast and overall facility, and that all details were as they should be!!

Thanks again for sharing your thoughts with other TA readers. We will hope to welcome you back in the near future.

Sincerely,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#1 Spa Hotel in Kelowna
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel And Suites
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley

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