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“Would stay here again.” 4 of 5 stars
Review of BEST WESTERN PLUS Kelowna Hotel & Suites

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BEST WESTERN PLUS Kelowna Hotel & Suites
3.0 of 5 Hotel   |   2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada (Central City)   |  
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Ranked #2 of 34 Hotels in Kelowna
GreenLeadersGold level
Nanaimo
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Would stay here again.”
4 of 5 stars Reviewed June 25, 2013 via mobile

We stayed here for three nights. The room and the hotel was very clean and comfortable. The beds were so comfortable and we slept very well. The breakfast selection was excellent, something for everyone.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, June 26, 2013
Thank you so much for your great review. I am really pleased that you enjoy your room, the amenities, the beds and the breakfast. The complimentary hot breakfast buffet recently moved back to our Atrium providing a bright, spacious and larger breakfast offering. I am happy that you enjoyed it!

We'll look forward to having you stay again.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 14, 2013

Shocked to see such a charge for wi-fi which was so weak, which is pretty much par for the course with hotel wi-fi.
Otherwise everything great here. Breakfast was exceptional. Nadine was so helpful getting us set up with a cot for our room. Housekeeping staff most accommodating and friendly!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, June 17, 2013
Thank you very much for taking the time to write your great review however, I must correct you on one point. There is no charge for the wifi internet...that is complimentary. I was able to find your hotel stay and check your billing. There is a $15.99 charge for the Lodgenet movie that was watched from the room; that is the only item standing out on your hotel bill.

I am very pleased to hear that our team members were able to accommodate you with the other requirements during your stay with pleasant efficiency.

We do hope to welcome you back again in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Westminster, British Columbia, Canada
1 review
4 of 5 stars Reviewed June 11, 2013

I had wanted a late checkout but the front staff were not very accomodating. My work in Kelowna was finishing about 1:00 and wanted a 2:00 PM checkout. Even as a platinum member it was denied. First time in many years @ any BW. Other than that a great hotel for all occasions.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, June 17, 2013
Thank you very much for you review. I am sorry that our Front Desk team was not able to grant a late checkout request of 2pm; depending upon our arrivals expected that day and the room type that you are in, sometimes a late checkout is not an option especially with arrivals are expected at 3 or 4pm. I do apologize as we do try to accommodate our Platinum and Diamond members but it isn't always possible.

I thank you for your understanding and again for sharing your comments with me. I do hope that we can welcome you back again in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 7, 2013

I booked this place sight unseen.
It was my first stay in Kelowna so I had no idea what to expect but I do like the Best Western chain.
I am not a fan of the big cement looking tower hotels in cities (they are usually the old dumps) so as soon as I arrived I was concerned. Not that it looked horrible or anything but I asked the reception how old the place was. They were not sure but they assured me it was renovated regularly. I went ahead and checked in and went up to my room in the tower on the 7th floor.
Not only was my room up to date, it was really nice, up to date and spotless.
You can tell they are not cheap when they renovate. I could not find one single flaw and I am quite picky. If you stay in a room for a few days and look around a bit you can find flaws, not in this case. The view was very nice and it was super quiet in my room.
The reception was very nice and professional (although I came in one night at about 1130 pm and the receptionist guy was on the phone having a super loud and argument sounding conversation that seemed work/shift related).
Buffet breakfast was good but I wish they had just regular scrambled or fried eggs.
Not everybody wants meat and cheese mixed into their eggs.
I will definitely stay here again

Room Tip: I liked the 7th floor, so quiet and a great view
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, June 10, 2013
Thank you very much for your lovely review of our hotel. It sounds as if you're a well versed traveller and I appreciate the thoroughness with which you judged our hotel. I am really pleased that you enjoyed your tower room, but let me assure you that all the rooms are equally attractive and well maintained.

I am glad to read that you enjoyed your complimentary hot breakfast in the Atrium. We recently brought the full buffet back to the hotel Atrium which is large, bright and airy. We are just fine tuning our breakfast offering and yes, we are putting in scrambled eggs into the mix of breakfast choices!

I do apologize for the night auditor having a loud phone conversation at the front desk and will have a review with them both to ensure that they don't let this happen again.

Thank you again for your positive comments and we'll look forward to welcoming you back again in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinton, Canada
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 19, 2013

12 Guys on 4 day golf trip. Rooms were great. Sleeping on super queen bed facing courtyard with morning sun shining on the balcony. Restaurant was pretty good. Bar was awesome! Staff were very friendly and helpful. Easy to find and and get around. BONUS!!! Golf Town right behind the hotel. I'm not kidding!! Golf trip and Golf Town next to the hotel = Glory!!! Beware of the traffic in the breakfast buffet. Food was awesome!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, June 10, 2013
Thank you for your great review of the hotel! I bet you were in your glory with golf, sun and Golf Town surrounging you at the hotel! I am really pleased that you did get to enjoy the other aspects of the hotel, including the restaurant and bar and appreciate your feedback here.

The breakfast has just moved back in the the hotel Atrium which is large, bright and spacious so that will now help with the flow of people for breakfast. And the food is still wonderful!

Thanks again for sharing your great comments for our readers. We'll hope to be able to host your next golf trip or family vacation as well!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 15, 2013

Stayed overnight at this hotel wow the room was as big as my flat and the bed was huge if you fell out though you could hurt yourself due to bed being high. Fantastic facilities in room. Cannot fault.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 17, 2013
Thank you very much for your wonderful review. I am so pleased that we were able to "wow" you with our facilities and amenities. We take great pride in our establishment and the team works very hard to ensure all aspects are at their best.

Thanks again for taking the time to share your thoughts and comments. Hopefully you'll come back for another visit and stay with us again!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canyon Creek AB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 10, 2013

We have stayed at this Hotel before and have always found it clean and the staff very friendly.The room we had this time was a very large room facing the North which did give us a bit of a view of the Mountains.The room was large and very well equipped with all the small things to make you stay more comfortable,we did not try the breakfast this time but in the past have found it to be quite good.

Room Tip: If possible ask for a room away from the Highway,as the weather is usually very nice and this way yo...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you for your kind review. It is wonderful to hear that you've stayed with us before and continue to enjoy your stays...thank you for choosing our Hotel. I am pleased to hear that you enjoy all the little extras that we try to provide for our guests to make their stays just a little more comfortable.

Thank you again and we will look forward to welcoming you back again in the near future.
Sincerely,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#1 Spa Hotel in Kelowna
#2 Top resorts Hotel in Kelowna
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Kelowna Hotel & Suites 3*
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley

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