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“Great hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Kelowna Hotel & Suites

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BEST WESTERN PLUS Kelowna Hotel & Suites
3.0 of 5 Hotel   |   2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada (Central City)   |  
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Ranked #2 of 34 hotels in Kelowna
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great hotel”
4 of 5 stars Reviewed May 15, 2013

Stayed overnight at this hotel wow the room was as big as my flat and the bed was huge if you fell out though you could hurt yourself due to bed being high. Fantastic facilities in room. Cannot fault.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 17, 2013
Thank you very much for your wonderful review. I am so pleased that we were able to "wow" you with our facilities and amenities. We take great pride in our establishment and the team works very hard to ensure all aspects are at their best.

Thanks again for taking the time to share your thoughts and comments. Hopefully you'll come back for another visit and stay with us again!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Canyon Creek AB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 10, 2013

We have stayed at this Hotel before and have always found it clean and the staff very friendly.The room we had this time was a very large room facing the North which did give us a bit of a view of the Mountains.The room was large and very well equipped with all the small things to make you stay more comfortable,we did not try the breakfast this time but in the past have found it to be quite good.

Room Tip: If possible ask for a room away from the Highway,as the weather is usually very nice and this way yo...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you for your kind review. It is wonderful to hear that you've stayed with us before and continue to enjoy your stays...thank you for choosing our Hotel. I am pleased to hear that you enjoy all the little extras that we try to provide for our guests to make their stays just a little more comfortable.

Thank you again and we will look forward to welcoming you back again in the near future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2013

The rooms were nice, clean & comfortable bed. Recently renovated. Hot breakfast included had good variety. All The staff were friendly & helpful. We definitely would stay there again. Located on the Main Street close to everything. My husband particularly liked having golf town located right behind the hotel.

Room Tip: Overlooking court yard was quiet.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you for the great review on our hotel. I am so glad that you enjoyed all aspects of the property including the breakfast, courtyard and Golf Town! The hotel is conveniently located in the centre of the city to give great access to shopping, restaurants, golf courses, nature walks and only 10 minutes from the beaches.

Thanks again for sharing your thoughts and comments. We will hope to welcome you back to the hotel again soon!
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 2, 2013

Stayed one night in April 2013, just a quick overnight with my dog. My pet friendly room was HUGE, and backed onto a green space, great for letting puppy out to do his business. I was in HEAVEN when I got into bed, the bedding was so soft and clean, I immediately fell asleep. I was also impressed with details in the room that demonstrated their commitment to green initiatives... organic bathroom amenities, recycle bins, measuring carbon footprint... they have solar panels on the roof for goodness sake! Great job to the management and staff for supporting going green in such a committed way.

Room Tip: Try one of their 'environmental wing' rooms- you'll be impressed with the green initiati...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you so much for the terrific review and your comments on our green initiatives. Our journey towards greater sustanability is ongoing and our owners' and team commitments are strong. Our vision is to do "everything economically feasible to keep our air, water and earth safe and clean for future generations".

Again, thank you for your review and recognizing our efforts. We will hope to welcome you back in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Top Contributor
107 reviews 107 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 24, 2013

When we travel to Kelowna we normally stay at the Delta Grand but after their renovations the prices have gotten stupid so we decided to try the Best Western. Pricing was very reasonable and full breakfast included and free parking. The Grand charges for parking and gives nothing away free.
We had a gardenview room and it was very nice, modern and clean. Easy access to all the Kelowna sites and the Hotel also has a pub and restaurant. Staff is friendly and very helpful. Nice indoor pool and outdoor hot tubs and a large patio to sunbath on. It also looks like the have outdoor barbecues that are in use during the summer. Well worth the stay and we will definitely return

Room Tip: We had a king bed gardenview room which was very nice and is located away from the tower with easy a...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you for the great review and a wonderful overview for other readers....you've given a very clear picture of our property. Our hotel is quite unique with the grass courtyard, the patios and balconies, the indoor pool which has a lifting glass wall to make it "outdoor" when the weather is warm etc. These offer options that aren't available elsewhere in the city. And, our team works tirelessly to ensure our guests services and facilities meet all guests expectations.

Thanks again for sharing your thoughts. We will look forward to having you stay with us again in the future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

We stayed in the tower on the 5th floor we could see the lake from the balcony. Good location lots of shopping all around. Breakfast included was good. The 97St Pub had great live entertainment, no worries about a DUI. Staff was really friendly. Thanks

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, May 13, 2013
Thank you so much for the great review. Wonderful to hear that everything met your expectations and that you enjoyed many aspects of the hotel! It is always good to hear this and I'll look forward to sharing your positive remarks with our team.

Thank you again and hopefully you'll be back to stay sometime soon.
Sincerely,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2013

I hate this hotel i blame them for me putting on two stone as i am now hooked on waffles bacon and maple syrup since staying at this hotel, gosh but its so good, anyways yes the rooms were a good size and very well maintaind you now my opinion on the breakfast good stuff.it is a bit of a strange place i thougt for a hotel, i suppose it good for the airport,i felt it was in the middle of a shopping senter. but we found lots to do out and about, loved all the bunnys running around i was lead to believe people have let there tame bunnys lose thay have gone wild don't now if that is true. And what a nice jesture as the coach party was leaving i think it was the manager and a member of staff came to the coach to say fair well and hand out apples to us all.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review, April 15, 2013
Thank you for your kind review. I am very pleased that you enjoyed your stay with us while on a group tour. You mentioned the rabbits which were an unexpected attraction for our guests for a few years but they have now been gone for a couple of years.

I am so pleased to hear that you enjoyed the yummy self cooked waffles, syrup and bacon. We went away from the waffles, but are now bringing them back due to popular demand.

Thanks again for sharing your comments.
Sincerely,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

Also Known As:
Best Western Plus Kelowna Hotel
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Kelowna Hotel & Suites 3*
Official Description (provided by the hotel):
National Environmental Award Winner! 176 rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, steam room, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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