I booked a room online for my husband to stay in while in Kelowna for his niece's wedding. I booked and paid online, just like each of the 50+ hotels I have booked in the past ten years.
When he got there, and went to check in, they told him they would have to 're-verify' the purchase, and FAX me a bunch of paperwork to fill out. Fax? I booked this and paid online in advance.
They required a photocopy of the front and back of both my credit card and driver's license, which is a huge breach of safety when it comes to identity theft.
I'm shocked at this and deeply irritated. This is 2012! I book hotels online all the time, and often for other people in my circle. My card has a high limit and had thousands of dollars of room on it. They never said the card was a problem, they just said when you book online you have to do a bunch of extra stuff by fax.
Very weird. I'll never book at a Best Western again unless I want to risk making someone stand at the front desk looking like an a-hole while the staff try to figure out how online booking works.
Very disappointing and honestly extremely weird.
- Official Description (provided by the hotel):
- National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more less
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- Also Known As:
- Best Western Plus Kelowna Hotel Kelowna
- Best Western Plus Kelowna Hotel And Suites
- Best Western Hotel Kelowna
- Best Western Kelowna
- Kelowna Best Western
- BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley