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“same, same :)” 4 of 5 stars
Review of Holiday Inn Express Kelowna

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Holiday Inn Express Kelowna
2.5 of 5 Hotel   |   2429 Hwy 97 N, Kelowna, British Columbia V1X 4J2, Canada (Central City)   |  
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Ranked #8 of 34 hotels in Kelowna
Calgary, Canada
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“same, same :)”
4 of 5 stars Reviewed May 20, 2013

My family stayed here during our first trip to Kelowna... I was happy that they can accomodate all of the members when I called them in a short notice. Breakfast was yummy and busy in the morning..Although the pool look green like algae and a unclean so we did not try it. The price of the stay came to be a surpirse because I did not pay the price they told me when I booked. I paid more than what I was told over the phone. Overall, it was a pleasant hotel...

Room Tip: nonsmoking and choose the new building
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, May 29, 2013
Dear Guest (laaglaag),

Thank you for sharing your review of our property!

We are happy to hear that you enjoyed our breakfast, it always smells so good at the Front Desk, and the pancake machine is pretty cool!

We are sorry to hear that you had issues with the pool cleanliness and rate, I am in the process of looking into both of these things for you.

We are happy that we could help with accommodations with short notice and we look forward to welcoming you back to the Hotel in future. Thank you for choosing us!
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255 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Chase, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 30, 2013

My family and I went to Kelowna for two nights at the Holiday Inn Express. The complementary breakfast was great, it offers several options for everyone. The kids really enjoyed the pool and the two water slides, and what I liked is that there is a lifeguard on duty to watch kids going down the slides. The rooms are comfortable and clean. The only negative we experienced was the pull-out couch for my son, he found it very uncomfortable and had a sore back in the morning.
The staff were very friendly and helpful, and the cleaning staff were great at their job. The hotel is very close the restaurants across the street and well and having the Ricky's restaurant right beside the hotel. The Holiday Inn offers discounts to a few of the restaurants nearby which was very helpful travelling on a budget.
I would also like to mention that the tower is much quieter than the main building, as we have stayed in the main building in the past.
We enjoy this hotel, and we will continue to use it for further trips to Kelowna. We know it, and like it!

Room Tip: The rooms in the tower are quieter than the main building if that is something that concerns you, an...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, May 5, 2013
Dear Guest (Disneyfan35),

Thank you for sharing your review of our property!

We are happy to hear that you enjoyed your stay with us, and it was our absolute pleasure to be able to welcome you back!

We are very proud of our Hotel, and we are very lucky to have our beautiful tower. I am glad that you enjoyed these rooms and the facilities that we offer at the Hotel.

I am happy that you had the discounts available at East Side Marios and Boston Pizza for your stay. They continuously tell me how they love welcoming our Guests to their locations as well!

We look forward to welcoming you back to your second home soon, and thank you for choosing us!
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Vancouver, BC
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 25, 2013

Stayed for several days on business. Rooms are spacious and clean. Beds are comfortable. Room was facing the rear parking lot and there was noise from the many tour buses. Breakfast was good. There were a few high school bands staying at the hotel, so breakfast seating was limited on a few mornings. There are many restaurants within walking distance and the Walmart is across the street. Overall, a good place to stay in Kelowna.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, May 5, 2013
Dear Guest (Theresa W),

Thank you for sharing your experience with us!

I would like to apologize for the limited seating in the breakfast bar while you were here, and the noise from the buses at the back of the Hotel. It is not a regular occurrence that we have buses back there during mid-week but we did have a couple of school's travelling to Kelowna during your stay with us for a band competition. If you would like to send me your last name to jkuiack@fortisproperties.com I can put in a note to block your room away from that area in future so that you don't have to experience the bus noise when we have teams in.

I am happy to hear that overall you felt that we were a good location, and close to all of the shopping areas and restaurants. We look forward to welcoming you back soon!
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Kamloops
1 review
5 of 5 stars Reviewed April 16, 2013

Enjoyed a weekend stay with our family. Rooms are very clean and nicely appointed. Very comfortable beds too. The complimentary breakfast was great. Lots of food/beverage choices and well stocked for the entire time it's available. Was able to take breakfast up to room as an option also. All staff that we encountered were friendly and polite. Didn't have time to use pool and hot tub but they looked good. Excellent location in Kelowna as on main road and central to all shopping, restaurants and activities. Will definitely stay there again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, May 5, 2013
Dear Guest (Bunny A),

Thank you for your review of our property!

We are glad that you were able to enjoy your weekend away with us in Kelowna. I am happy to hear that our team was able to ensure that you had a comfortable stay with us, and that you found us in close proximity to all the amenities that you needed.

Breakfast always smells so good at our front desk, and the pancake machine that we have added seems to be a hit in there for sure!

We look forward to welcoming you back to our property when you are in Kelowna next, and thank you for choosing us when there are so many options out there for you!
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Vancouver
Top Contributor
124 reviews 124 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 10, 2013

There was some mix-up with the initial reservation but it got resolved - and the room assigned was big and bright with all the modern amenities. Breakfast offerings were fantastic - and location on the main route made it an all-around good choice. Will definitely stay again.

Room Tip: I stayed in the renovated part called the "tower" - faced the back which was probably best...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, April 12, 2013
Dear Guest (Bill R),

Thank you for choosing our property and sharing your review with us!

I am happy to hear that you enjoyed the spacious room in our tower! However, I would like to apologize that there were issues with your initial reservation and I am glad that we could get that resolved for you.

The breakfast is one of my favourite things about the Express hotels, and I am happy to hear that you were able to enjoy it during your stay with us. Isn't the pancake machine great?

When you have so many options when visiting the Kelowna area we are happy that you chose us and we hope to welcome you back very soon!
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canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2013

Stayed here first week of April. Hotel has breakfast room included in price but did not utilize this during my stay. Some road noise from main road in front of hotel. Bed is slighly raised which may make it tougher for older guests to climb get in. Room & Public areas very clean, parking was ample. Nice Hotel.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, April 12, 2013
Dear Guest (bobray),

Thank you for choosing our property for your recent stay and thank you for your review!

We are glad to hear that you enjoyed our Hotel when you were here in Kelowna, and we are sorry that you did experience some traffic noise throughout your stay with us. If you want to send me an email at jkuiack@fortisproperties.com it would be my pleasure to put a note in your profile for a back of the house room for future stays.

We look forward to welcoming you back soon!
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San Diego, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 2, 2013 via mobile

We were here just yesterday for one night. Hotel is clean, comfortable beds, clean nice bathroom, good breakfast. Just what you should expect. We chose this hotel online only due to the mention of water slides on the website, called the reservations desk asked about the water slide, pool hours, mentioned our late arrival, and was told till 10 pm. We arrived a little after 8pm and find the water slides close at 8. My girls were disappointed, went the pool anyway, was not impressed by the pool area, although it was after 8 pm the area should still be cleaned but towels were everywhere, we only found three clean towels left, the area smelled musty. Water slides and pool looked old and small compared to other hotels we have been to with water slides. I would not go to this hotel just for the water slides alone.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenn683, Front Office Manager at Holiday Inn Express Kelowna, responded to this review, April 5, 2013
Dear Guest (JulieJoyRN),

Thank you for choosing our property for your recent stay with us!

We are glad to hear that you enjoyed breakfast and the guestroom that you had during your stay with us!

I would like to apologize for the miscommunication with our waterslides. We do have some limited hours of operation mid-week due to our Lifeguard availability. In order to run the waterslides we are required by our Brand to ensure that we have a Lifeguard present for the safety of our Guests. If you would like to send me an email to jkuiack@fortisproperties.com I would love the opportunity to talk to you about your experience in our pool area.

Thank you again for reaching out to us via tripadvisor and letting us know about your experience, it is feedback such as yours that allows us to improve our Operations for our Guests so that they may have a better Guest Experience!
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Additional Information about Holiday Inn Express Kelowna

Address: 2429 Hwy 97 N, Kelowna, British Columbia V1X 4J2, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kelowna
#3 Romantic Hotel in Kelowna
#7 Family Hotel in Kelowna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Kelowna 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Kelowna HotelOur downtown Kelowna hotel, conveniently located on Highway 97, is located in the heart of Kelowna but still close to championship golf courses, world-class wineries as well as great shopping.Business travelers will certainly appreciate the hotel's proximity to the Kelowna International Airport. Kelowna is home to many championship golf courses including Gallagher's Canyon, Predator Ridge and the Harvest Golf Club. Our hotel in Kelowna has an assortment of amenities for the business traveler, including free high-speed Internet access, a business centre and a meeting room that's ideal for up to 35 people.We provide guests who are looking for comfort and value with the smart choice for lodging. Vacationers to Kelowna will find that we offer excellent packages to both Big White and Silver Star Mountain ski resorts. The Okanagan Valley's wineries host spring and fall wine festivals that are always popular. Guests will be able to wash away their worries as they walk along Okanagan Lake or through one of the many orchards. Our hotel is the perfect leisure vacation choice.With 120 guest rooms, including executive king rooms and two Jacuzzi suites, there are plenty of options for our patrons to choose from when staying in our hotel. Kelowna is a great travel destination for anyone looking for natural beauty in a relaxing environment that is perfect for business or leisure. ... more   less 
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Also Known As:
Holiday Inn Express Kelowna Hotel Kelowna
Holiday Inn Kelowna
Kelowna Holiday Inn
Holiday Inn Express Kelowna Okanagan Valley

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