The room was beautiful, with a balcony overlooking the Lake and the float planes.
If you are here to do a little work and need WiFi you are out of luck. There is a plug in behind an endtable in the living room, and there was a short Cat 5 cable. You could not use your laptop at the table, the counter, or on the balcony if you needed internet. Hopefully this will be changed in the future.
In the main hotel (Delta Okanagan Grand) I heard a guest being told that WiFi would be $11.99 per day. So perhaps when the Private Residence Suites do get WiFi there may be a charge associated with it. I have personally never been to a hotel that charged for WiFi before, so was a little surprised to hear this.
There were a few things missing in the room (such as filters for the coffee maker) but when I telephoned Guest Services everything was made right very quickly.
Getting to the room proved to be a trial for me, mostly because of the young girl Stephanie who checked me in at the Delta Grand. She was impatient and I think expected me to know where to go. I wanted Valet Parking, but had quite a bit of stuff with me so wasn't prepared to leave my car there at that moment. She suggested I self-park. I tried to ask her how I would get to where I was going from there, she kept looking at the next person waiting for her service and saying "I will be right with you", I paid her for self-park, (again, not what I wanted), she did not tell me that there was a special spot to park for the Royal Private Residence, nor did she give me a voucher to put on my dash. There I was in the parking garage very lost with lots of luggage. I managed to find my way outside, bumping down some stairs with my suitcases and ended up on some grass. I saw some condo-looking buildings and headed in that directionm, very tired, and frustrated. I made it over to the condos and started looking for my room. A woman stopped and told me that she lived there and asked if she could help. She pointed out where the place was that I wanted to go, so back across went I, luggage in tow down the street. I was so very happy to finally get to the room and get my heels off. The jacuzzi tub was just what I needed after the ordeal
Of course the next day I had a parking ticket. When I went to Guest Services to say that I preferred Valet Parking for the duration of my stay the parking ticket was looked after for me. It was at that point that I was told about the special place to self-park for the Royal, and also about the voucher that I should have been given. Note, there are 3 Stephanies that work at Guest Services, I ended up dealing with all 3, and the other 2 were absolutely top-notch. The one that needs to be taken to a strange hotel/resort and not given directions or a map is a fairly young, long brown-haired female.
I was in town to attend the opening night of "Breaking Boundaries", Ballet Kelowna, at the Kelowna Community Theatre. From the Royal Private Residence Suites it was a close walk.
Sadly I did not get a chance to use pool or jacuzzi on the roof because it closes at 11pm and I did not make it in time, it looked lovely, the pool starts indoors and meanders out of doors. There are 2 large hot tubs inside and 1 outside. I was able to use the work-out room earlier in the day and it had everything that one could need. There are barbecues and tables out on the pool deck, and the view is lovely.
I would stay here again, I would know better how to get to my room the next time.
I did not experience any of the noise that Mile0 did, my suite was extremely quiet.
- Also Known As:
- Royal Private Residence Club Hotel
- Royal Private Residence Club Hotel Kelowna
- Royal Private Residence Club Kelowna, Okanagan Valley
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