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“A beautiful suite, but know that WiFi is not available” 4 of 5 stars
Review of Royal Private Residence Club

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Royal Private Residence Club
1288 Water Street, Kelowna, British Columbia V1Y 9P3, Canada   |  
Hotel amenities
Cranbrook, Canada
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“A beautiful suite, but know that WiFi is not available”
4 of 5 stars Reviewed November 1, 2011

The room was beautiful, with a balcony overlooking the Lake and the float planes.
If you are here to do a little work and need WiFi you are out of luck. There is a plug in behind an endtable in the living room, and there was a short Cat 5 cable. You could not use your laptop at the table, the counter, or on the balcony if you needed internet. Hopefully this will be changed in the future.
In the main hotel (Delta Okanagan Grand) I heard a guest being told that WiFi would be $11.99 per day. So perhaps when the Private Residence Suites do get WiFi there may be a charge associated with it. I have personally never been to a hotel that charged for WiFi before, so was a little surprised to hear this.
There were a few things missing in the room (such as filters for the coffee maker) but when I telephoned Guest Services everything was made right very quickly.
Getting to the room proved to be a trial for me, mostly because of the young girl Stephanie who checked me in at the Delta Grand. She was impatient and I think expected me to know where to go. I wanted Valet Parking, but had quite a bit of stuff with me so wasn't prepared to leave my car there at that moment. She suggested I self-park. I tried to ask her how I would get to where I was going from there, she kept looking at the next person waiting for her service and saying "I will be right with you", I paid her for self-park, (again, not what I wanted), she did not tell me that there was a special spot to park for the Royal Private Residence, nor did she give me a voucher to put on my dash. There I was in the parking garage very lost with lots of luggage. I managed to find my way outside, bumping down some stairs with my suitcases and ended up on some grass. I saw some condo-looking buildings and headed in that directionm, very tired, and frustrated. I made it over to the condos and started looking for my room. A woman stopped and told me that she lived there and asked if she could help. She pointed out where the place was that I wanted to go, so back across went I, luggage in tow down the street. I was so very happy to finally get to the room and get my heels off. The jacuzzi tub was just what I needed after the ordeal
Of course the next day I had a parking ticket. When I went to Guest Services to say that I preferred Valet Parking for the duration of my stay the parking ticket was looked after for me. It was at that point that I was told about the special place to self-park for the Royal, and also about the voucher that I should have been given. Note, there are 3 Stephanies that work at Guest Services, I ended up dealing with all 3, and the other 2 were absolutely top-notch. The one that needs to be taken to a strange hotel/resort and not given directions or a map is a fairly young, long brown-haired female.

I was in town to attend the opening night of "Breaking Boundaries", Ballet Kelowna, at the Kelowna Community Theatre. From the Royal Private Residence Suites it was a close walk.

Sadly I did not get a chance to use pool or jacuzzi on the roof because it closes at 11pm and I did not make it in time, it looked lovely, the pool starts indoors and meanders out of doors. There are 2 large hot tubs inside and 1 outside. I was able to use the work-out room earlier in the day and it had everything that one could need. There are barbecues and tables out on the pool deck, and the view is lovely.

I would stay here again, I would know better how to get to my room the next time.
I did not experience any of the noise that Mile0 did, my suite was extremely quiet.

  • Stayed October 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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19 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Miramichi, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2011

We absolutely were blown away by the room when we arrived. Everything about it was exceptional. We had a full kitchen (Sub-Zero fridge, marble countertops, dishwasher, gas grill, microwave, etc), living area with flat screen TV and surround sound. There was a double-sided propane fireplace that opened in the living room and bedroom. The bathroom featured a whirlpool tub and glass-walled shower as well as two full vanities. There was also a second small bedroom and laundry room with washer and dryer. The patio was very large with a table and chairs for four along with two lounge chairs. The view was spectacular!

The private pool area on the top floor of the Private Residences is unbelievable. A large infinity pool and hot tub outside and 2 hot tubs inside. We had no trouble getting lounge chairs at any time of day and the view was breathtaking. There is a private fitness area and BBQs as well next to the pool area. We took advantage of the gym in the Delta Grand and it was more than impressive, on par with most private fitness facilities.

My wife got a massage and pedicure at the spa and would highly recommend it! It is not very big so call ahead to make sure you can get in.

We can't comment on the restaurant because we did not eat there. Room service was prompt and the food was good, however the menu was a bit limited. This didn't bother us since there were so many great restaurants nearby that we wanted to try.

The location was perfect, right on the lake and downtown, close to restaurants and shopping. It was very easy to get around on foot or by car and was a short drive to many of the areas fantastic wineries.

We will definitely be back!

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 13, 2011

My husband attended a conference in the Delta Grand and we were mistakenly booked into the Royal Private residences by his assistant. These suite are situated in a separate building from the hotel. Wow..thank god for little mistakes! We were in a 2 bed, 2 1/2 bath (with Jacuzzi in the master) with an office. There is also a laundry room. Since we were there during April there was no need for AC but the gas fireplace provided some cozy warmth. The suite had a large spacious lanai with comfotable seating and table.There is a beautiful Spa/workout center on the top floor of this building exclusive to the Royal private Residences. There are 2 indoor hottubs and one outdoor as well. The pool is only just over 3 feet deep and not quite big enough for laps but is very nice for a cool dip after the tubs. The spa is eqipped with showers and fresh towels if you are heading straight to a meeting.

I loved kelowna, great little town. Just notes on a few places....Kelly O'Bryan's Neighbourhood Restaurant, went for the Canuck playoffs. Full of drunk barely legals and so so bar food.Never again.
....Valoroso Foods, Fantastic Italian Deli, had their italian meat sub and cut it into 2. We barely got through it ,so big. Delish. We also tried their pizza, almost New York authentic.
....Illichmann's Deli, if you are hankering for german european deli, this is the place. Great take out.
.....Quails Gate Restaurant, was not impressed although the service was impeccable. They were serving a group of us, aprox 70, so that could be the reason. I so looked forward to going to this much touted eatery and was very dissappointed. Food was lack lustre and unimaginative. To their credit the wines that were served were very good.

Every one in the Hotel were extremely helpful and knowledgable.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BC, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 25, 2010

This was our 2nd stay at the Royal Private Residences. Where you are located in the residences is very important to the quality of your stay. The side closest to the Delta Okanagan Grand is less pleasing because it can be too noisy to sit outside or leave the windows open due to a huge air vent from the roof of a restaurant at the hotel. Also, the view is more limited to the canals and the hotel. On the other hand, if you get a park and lake view, it is gorgeous. Our most recent stay was in a 2 BR plus den overlooking the lake. We enjoyed sitting on the balcony and taking in the awesome scenery. The previous stay was on the noisy end of the building and we could not enjoy the great weather!

The units are comfortably furnished, but very dark. We found that we weren't always aware of how nice the weather was outdoors because the units are dark and gloomy. The gas fireplace was cozy while having coffee in the mornings. The kitchens are well equipped with dishes and utensils; but a little short on cupboard space. However, with a little ingenuity you can manage to store away your groceries for a week. Stainless steel appliances are high-end brand names. The cork floors are comfy and quiet. The beds are very comfortable and there are lots of extra pillows & blankets. When you book check to see what size bed - not all units have kings and queens. The bedrooms are very small and some rooms will only accommodate a double bed. The bathrooms had plenty of towels and were well stocked. Having in-room laundry is also wonderful. My husband really enjoyed the heated pool and hot tub. We also used the BBQ's on the deck with no problem.

We exchanged into this unit and felt it was a good value. Not sure what it would cost as a rental.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 3, 2009

We have stayed at the Royal Private Residence a few times now, and this time our stay was delightful, as always. We love the luxurious suite, the comfy beds, the view, the pools, & all the amenities within walking distance! Our family always finds things to do in Kelowna, and when we tire of activity, it's great to spend some time in the infinity pool or the hot tubs, then relax in the suite. We recommend this hotel for anyone travelling to Kelowna!

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 29, 2009

We have just returned from a week at The Royal Private Residence Club in Kelowna, British Columbia. This was the first time we'd actually stayed in Kelowna, only ever passing through before. We had great weather (a real crap-shoot for the third week in September!) which made the week a pleasant experience - it would have been a different experience if the weather had been bad.
The RPRC is a relatively new building, attached to The Delta Grand Okanagan Hotel. As a guest, you are able to use all the facilities of The Grand, as well as those of the condo unit (pool, casino, restaurants etc). I didn't find anywhere unclean, as the previous reviewer suggested, quite the opposite in fact, and all BBQ's (3 of them!) were in full working order and there was never any need to wait to use them...I should imagine this is not the case in the height of the season though (June/July/August) Kelowna isn't the party-time, centre-of-the-universe type of place - 25% of the population is over 65, and the tourist attractions are limited, in the main, to the wine and fruit producing industries (with the exception of the lavender farm!) other than the beaches, when the weather is warm enough, or you enjoy making sandcastles!
I do agree that storage space in the kitchen was somewhat lacking, but I really enjoyed the full size gas range that was installed. The patio and pool area on the roof, was gorgeous for us as a couple wanting to relax and sit in the sun with a good book, but probably not so much fun for a family with young children. I think there are probably better choices for families in Kelowna, but for us it was lovely, and I cannot say that we were treated as second-class citizens either, even though we do not own at this resort specifically. So would I recommend going to the RPRC...? Yes, if you're a couple wanting peace and relaxation, good restaurants and a comfy bed, but no, if you're a young family wanting lots of activities and fun and games.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 26, 2009

There is a reason that Kelowna the heart of the Okanagan. It offers something for every taste and every budget.

The Royal Private Residence could be so much, yet ends up being so little from check in to check out. For a new building it is already showing signs of wear and if you aren't an owner, you will be a second class citizen.

Using the barbeques (their are only 4 of them and two were broken) is hit or miss. And you either have to grab one early or wait until one becomes free.

The pool area is beautiful, but dingy.

The suite was beautiful but lacks cupboard space in the small kitchen area. All of your food will be on the counter or in the refrigerator.

Housekeeping was throough and the linens were changed regularly.

It is actually attached/part of the Grand Hotel and that is another gong show for check in or getting any kind of information. You cannot beat the location for virtually anything you want to do. Most things are within a pleasant walking distance (Tree Brewing, Wine Museum, Fruit Terminal, etc.)

You will overpay for what you get at the Royal which is sad because with a little effort it could be so much.

  • Stayed August 2008, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Private Residence Club

Address: 1288 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Location: Canada > British Columbia > Okanagan Valley > Kelowna
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 20 Specialty Lodging in Kelowna
Price Range (Based on Average Rates): $$
Number of rooms: 70
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Also Known As:
Royal Private Residence Club Hotel Kelowna
Royal Private Residence Club Kelowna, Okanagan Valley

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