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“Hmmm...” 2 of 5 stars
Review of Sandman Inn & Suites Kamloops

Sandman Inn & Suites Kamloops
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Sandman Inn & Suites Kamloops
2.0 of 5 Hotel   |   550 Columbia Street, Kamloops, British Columbia V2C 1V1, Canada (City Center)   |  
Hotel amenities
Ranked #34 of 54 Hotels in Kamloops
Dubai
Senior Contributor
48 reviews 48 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
74 helpful votes 74 helpful votes
“Hmmm...”
2 of 5 stars Reviewed August 9, 2012

I have read the other reviews and honestly don't think I can see many positives about this motel. It looks dodgy from the outside, but gets worse when you go in. The beds were lumpy and the room had the smallest bathroom I have EVER seen. You literally couldn't turn around in it without hitting the bathtub or the door. The sink was outside the bathroom which I also dislike but seems to be common around that area. The biggest problem was the stairs. The other building apparently had nice big rooms with an elevator - the main motel building didn't. We had to lug our suitcases down dodgy stairs that felt like we were going into a basement. Then had to lug them back up again. Nobody offered to help us. I was very disappointed in this accommodation.

They do have a 24 hour Denny's next door which comes in handy. The staff were lovely and very accommodating about my extensive dietary requirements but sadly the service was painfully slow.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review, August 10, 2012
Even though your comments are not pleasant to hear, I do appreciate your taking the time to share them with us so that we can try to do better,Our hotel is an older one by today's standards and yes we do have a newer building that some people really like but we also have a different rate for thiose rooms.
I do appologize for our bathrooms but when they were built it was the style and size and some people do compliment us on having the sink separate so that 2 people can get ready at the same time. This is the same about the elevator, when built, three story buildings were not built with elevators. I regret that we do not have baggage staff to assist people to the different floors and whenever they can, my desk staff make every effort to help.
The bed I am very concerned about as all my beds are pillow top mattresses and have been replaced in the last three years. If you could e-mail me I would like to look at your room to see what we are missing and it will be corrected.
Again thank you for taking the time to share your comments, we continue to try to make things better.
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78 reviews from our community

Traveler rating
    7
    24
    34
    7
    6
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5
40
1
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Hull
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 8, 2012

We stayed at this hotel for a night during our trip on the rocky mountaineer. We travelled on the red leaf service and this is one of the hotels they use. The room was large with 2 double beds, air con and a kitchen area. I don't really know what we expected but my wife and I were pleasantly surprised. The hotel was in a good location about two blocks from the main strip. No delays with check in and out as the room keys were handed to us as we left the train !

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review, March 9, 2013
Thank you for taking the time to review our property, we know we are not fancy but the staff works hard to look after our rooms to make sure you are comfortable.
We are presently replacing all out TV's to flat screens and will soon be replacing our duvets and drapes. We are constantly working on the property but will always be a reasonble priced hotel of choice for many.
Thanks Bob
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UK
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 10, 2012

This hotel is more than adequate for a night's stay on your way either into our out of the Rockies. We stayed for one night as part of a tour of Western Canada.

On arrival we were dubious, it looked a bit sketchy but once we got through the front door and were greeted by friendly, helpful staff and a pleasant (if a bit small) room which was just what we needed, we relaxed.

Free wifi and a hot shower and a good nights sleep, what else do you need?

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review, July 21, 2012
Thank you for taking the tip to post your comments about our hotel, we are not the newest hotel in Kamloops but my staff work very hard both to welcome our guests and to make sure that our rooms are clean and comfortable. We continue to try to make things better for our guests and we look forward to seeing you during your next trip to Kamloops.
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Suffolk, United Kingdom
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 27, 2012

The front desk in this hotel were EXCELLENT. The young man that checked us in answered our many questions - he was so polite and informative he should be promoted. Also the older gentleman we saw later was more than helpful, even digging out telephone numbers for the take away pizza we craved!! the staff in the Dennys adjacent were also patient, polite and helpful. The hotel itself was spotlessly clean but old fashioned and in need of a make over and new beds. Such a shame as the staff were definitely its best assets. Management take note and hold on to your staff!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review, July 21, 2012
You are right, our staff is our best asset and they will always be the case as they work very hard to make sure that you enjoy your stay while in Kamloops. Our beds were recently upgraged to all new pillow top mattresses and we continue to make improvements in all area of the hotel and it is your feedback that help us plan these changes.
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Edmonton, Canada
Top Contributor
119 reviews 119 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed March 24, 2012

Passing through town on our way back from Vancouver.
It was good price, had friendly staff, and an average room & bed.
Parking wasn't an issue. I would stay there again, but will most likely try for another hotel.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
128 reviews 128 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 14, 2012

I love the Sandman inn Kamloops, it is far better than some of the others. I stay there to accumulate points for a free night. They are very accomodating and the staff is always so friendly. I have stayed there at least 3 times and have no complaints. I will continue to stay there.

Room Tip: I like the rooms at the front, bottom floor.
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 3, 2011

We stayed for two nights and found the rooms to be clean and comfortable. We had a couple special needs that were handled very quickly by the staff

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandman Inn & Suites Kamloops

Address: 550 Columbia Street, Kamloops, British Columbia V2C 1V1, Canada
Location: Canada > British Columbia > Kamloops > City Center
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #34 of 54 Hotels in Kamloops
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sandman Inn & Suites Kamloops 2*
Number of rooms: 65
Official Description (provided by the hotel):
With one of the most gorgeous landscapes in BC, Kamloops offers a host of year-round visitor activities. This hotel features 65 air-conditioned rooms including some with kitchenette's, a business centre with Internet access, and on-site dining. Conveniently located blocks away from the downtown core, Sandman Inn & Suites Kamloops is the ideal place to stay. ... more   less 
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Also Known As:
Sandman Inn Kamloops Hotel Kamloops
Sandman Hotel Kamloops

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