I came to the Guesthouse because it was the closest to the church I would attend if I was there long enough. (Westsyde Gospel Hall.) It also had complimentary pick-up service to and from the airport. While talking with the manager, I said I would be arriving late because the plane didn't arrive until 23:10 and that was only if it was on time. I also told him that I might be able to rent a car at the airport but wasn't sure if they were open that late, however when I checked all the cars were rented for the first two days of my stay. No payment had been made in advance of arriving but the room was reserved on the manager's word. When I arrived my luggage didn't arrive and I had no contact with the guesthouse because all my contacts were in my luggage. When I went to report the missing luggage, one of the friendly clerks looked for the Guesthouse on the internet and we found the phone number and although it was close to midnight, the manager answered and came over immediately. My luggage was delivered the next day by noon. No money was exchanged until my bags arrived and none was asked for.
I was there for surgery at the hospital two days later and I used one of the guesthouse bikes to go the day before to see where I would be received. The next day I rode again on the bike but had to get a cab after surgery to return me and the bike to the guesthouse.
The facilities at the guesthouse were top quality. Everything was clean. The kitchen was well appointed with clear marking where everything was, how to use the facilities, including the garbage disposal, laundry facilities, hours for receiving guests, quiet time and the manager was always in the building and keeping the home spic and span clean.
There was a variety of traffic and everything went smoothly.
My return to the airport was a 5 a.m. preflight arrival and went smoothly.
The manager was always in a good humour and always ready to help with any questions whether business related or just personal.
Overall it was an excellent experience and I have high praise for the facility, the location, the management and the hospital as well as the airline staff. (Air Canada)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.