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“Overall Experience” 5 of 5 stars
Review of Hotel 540

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Hotel 540
3.5 of 5 Hotel   |   540 Victoria Street, Kamloops, British Columbia V2C 2B2, Canada   |  
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Ranked #7 of 54 Hotels in Kamloops
Certificate of Excellence 2014
GreenLeadersPlatinum level
Penticton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Overall Experience”
5 of 5 stars Reviewed June 1, 2012

I had a wonderful experience at the hotel. David and Joselyn at the front desk were fabulous, cant say enough wonderful things about those two. The staff that I dealt with were very helpful and friendly. It was a very pleasent stay and I would stay there again if I go back to Kamloops. Apparently the hotel is under construction but I did not notice any of that. I liked that you could not get on the elevator without a room key, my room was great. No complaints

Room Tip: Ask David....I told him what I wanted and it was perfect
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, June 4, 2012
Dear Charlene M,

Thanks very much for taking the time to share your experience - and thanks for the perfect scores ! Our team will be very excited to read this. Glad Dave and Jocelyn were able to take such good care of you, our entire team strives hard with each guest we have. Many female travelers (in particular) but all guests seem to really appreciate our security features of key accessible guest floors as well as the gated indoor parking (we are the only hotel in town to have this). We look forward to looking after you again in the future !

Best Regards

Bryan Pilbeam / General Manager
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623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
prince George
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 31, 2012

The hotel has recently been updated and the exterior maybe didn't get as good of a touch as the rest of the building. The interior is clean, functional ( like most hotel rooms, can't find a free outlet anywhere to plug in the laptop ) and in general a good value for the dollar. The restaurant internal to the hotel had some of the greatest tasting food at very reasonable prices, especially the breakfasts.

Room Tip: Basically decide if you want to face the parking lot and a rear view of the city or face Victoria av...
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, June 4, 2012
Dear Lunarcom,

Thank you for taking the time to share your experience. Good room tip, as both sides of the building have different views - each are preferred by different people. While the north does have a parking lot below - the view of the mountains to the north is often preferred. You are correct that the last thing to get updated for us is the exterior - while others may have done it the other way, our cover is that last piece to completing this book's story. We were pleased that guests have been able to enjoy a newly renovated interior and rooms the last couple years versus the other way around. Thanks for the great comments on EMBERS and the food. Our Chef and kitchen team will be most pleased to hear.

Sincerely.

Bryan Pillbeam / General Manager
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Wellington, New Zealand
Top Contributor
192 reviews 192 reviews
44 hotel reviews
Reviews in 77 cities Reviews in 77 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed May 27, 2012

We were 1 night at the 540 hotel in Kamloops as part of the Rocky Trip, we had heard some buzzard stories about the hotel but were pleasantly surprised. Not very attractive from the outside or in the lobby area but the staff were friendly and efficient, our room was a good size, 2 beds again.....and the mattress on one had seen better days, made my husband sleep in that one!

Again no minibar but no problems, bathroom was not large but adequate and nice to have a full shower for a change. It was clean and no smoke odour as some people found in their rooms.

We did not eat the hotel, too much food on the train! We went for a short walk, we were told it hardly ever rains in Kamloops and what did it do when we were out walking, yes, Rain!,,,

It was a brief stay and would probably stay there again. Oh one negative, we found out when we were getting on the bus in the morning to go back to the train, that everyone on the tour had been left a gift on their beds from Rocky Mountaineer, some sort of bag, we missed out on that, we did tell the hotel but had to leave before or if they were able to do anything.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, June 4, 2012
Dear Janis W,

Thank you for taking the time to share a review of your quick stay. As a Gold Leaf Traveler with Rocky Mountaineer, you were staying in the best hotels along the way. Fairmonts in other locations...so while we strive for that service and experience - the exterior of the hotel limits that sense of arrival. This is why we are currently improving this area, for future stays. We will certainly revisit your mattress comment - all of our rooms have new pillow top mattresses. I hope you enjoyed the rest of your journey !

Best Regards

Bryan Pilbeam / General Manager
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Kent, United Kingdom
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed May 22, 2012

Stayed here for just 1 night during a 2 day trip on The Rocky Mountaineer Train. Hotel from the outside looks quite seedy but once inside things got better. Was given a welcome drink on arrival and room was a reasonable size with free Wifi . Sleep quality was good and there was the usual tea/coffee making facilities. Up early next morning to continue our train journey so did not get to have breakfast in the hotel.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, June 4, 2012
Dear Lindalovesaholiday,

Thank you for taking the time to share your experience. I am glad you enjoyed it. Our Rocky Mountaineer guests are often in quick and out quick overnight; so appreciate you were able to enjoy just a small piece of what the hotel has to offer. As you would have recognized we are completing work on a new front entrance, so our exterior is not as great as it will be in a month or so. Hope you enjoyed the train !

Best Regards

Bryan Pilbeam / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 5, 2012

Clean and comfortable hotel. Had no issues with the room which was a good size double with a nice big flatscreen tv and free wi-fi. The bathroom was big and the shower big and powerful however I like to use a decent shower gel and the hotel supplied small bottles of stuff I would not use - what's wrong with some decent shower gel? Also, I couldn't fill the sink and I like a full sink when shaving - these two annoyances cost it a 5/5.

I was extremely impressed with the food in Embers restauraunt - breakfast is menu based and I had a different choice every day - really good skillet, excellent omelettes. We did not need a lunch for our entire week in Kamloops and that is testament to the size and goodness of the breakfast. I had two dinners in the hotrel - butter chicken and a New York Strip - both excellent but the top food was the apple pie - this was both enormous and delicious. Decent beer and wine selection too.

Good location on Victoria Street - close to a lot of good places to eat. Very friendly and helpful staff - maid service was extremely good.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, May 7, 2012
Dear LIVERZB,

Thank you for taking the time to share you experience. Our Chef and Culinary Team will be most excited to read of your rave reviews, they have done a fantastic job of late of "kicking it up a notch". As well, I have taken your comment about our shower gel under advisement, we are continually looking to improve -and as much as we do often get positive feedback on this area, your suggestion is noted ! We have to have the pleasure of looking after you again in the future.

Regards

Bryan Pilbeam / General Manager
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Castlegar
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 28, 2012

When we checked out, I wondered why our bill was 23 dollars more than expected. The hotel charged us 10/night plus taxes for parking. Nowhere is that fee posted, nor were we told upon checking in that we would be paying. I mentioned this to the clerk and she talked to her supervisor. It was like too bad, you pay. I called several other hotels in Kamloops to see if they charge for parking, they said NO.

Stayed April 2012, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, May 7, 2012
Dear DebbieKathleen,

Thank you for taking the time to share your feedback. I am pleased that we have since been able to positively conclude your experience, and was pleased to know that other than the parking charge you were completely satisfied with your stay - and the "splurge" was worth it ! - though I think most agree our rates are very competitive given the increased services and location available. As explained, we have newly renovated, climate controllled parking that is gated. Instead of building this amenity in to the cost of the room - it is charged only to those guests that use it (guests who fly in and take a taxi or on a bus tour do not pay for it.) This is similar to breakfast, and of course this is common for city centre business class hotels. As well, this charge is noted on our web site and of course initialed during check in when we get your licence plate number/parking pass is issued. We look forward to welcoming you back in the future !

Kind Regards,

Bryan Pilbeam / General Manager

Bryan Pilbeam / General Manager

Bryan
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seattle
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2012

Absolutely loved this hotel! It was our first time at Hotel 540...here is what the experience was like:

~Friendly staff upon check-in
~Warm and well-lit parking garage
~Clean, newly upgraded, comfortable & spacious rooms (we had 2)
~Great views
~Extremely quiet
~Delicious breakfasts served at the hotel restaurant (Embers)
~Very friendly cleaning staff when walking in the hallways

Overall, the hotel exceeded our expectations...we will definitely stay here again!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel540GM, General Manager at Hotel 540, responded to this review, April 26, 2012
Dear traveltheworld95,


Thank you so much for taking the time to share your experience. I was so pleased to read you enjoyed literally every aspect, from the service to the food, the location to the amenities. We are fortunate to have the list- and we work hard to deliver a great guest experience to each guest. I look forward to welcoming you back again soon !

Regards

Bryan Pilbeam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel 540

Address: 540 Victoria Street, Kamloops, British Columbia V2C 2B2, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kamloops
#2 Green Hotel in Kamloops
#5 Romantic Hotel in Kamloops
#8 Family Hotel in Kamloops
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel 540 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
Hotel 540 is Kamloops' premier downtown hotel. This modern property has undergone a thorough $12m modernization and is now often referred to as "Kamloops' Best Address". Hotel 540 offers all the comforts and conveniences of a luxury hotel at an affordable price. Conveniently located downtown within walking distance of shops, offices, and art galleries, the hotel is also a short drive away from Thompson Rivers University, tournament venues and golf courses. The award-winning Sun Peaks Resort is 60 minutes from the hotel.If you are planing a special event, we offer exceptional, state of the art banquet facilities with all the amenities and services necessary to a memorable event or meeting. With accommodations to suit all needs, our blue. Dinning + Lounge, year round rooftop pool and hot tub , 24hr fitness room and our New Mountview Terrace, find out why the Hotel 540 truly is Kamloops' Best Address. ... more   less 
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Also Known As:
Executive Hotel Kamloops

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