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“Not good” 2 of 5 stars
Review of Holiday Inn Suites Kamloops

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Holiday Inn Suites Kamloops
3.0 of 5 Hotel   |   675 Tranquille Road, Kamloops, British Columbia V2B 3H7, Canada (North Shore)   |  
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Ranked #11 of 54 Hotels in Kamloops
Certificate of Excellence 2014
Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Not good”
2 of 5 stars Reviewed September 4, 2013

We stayed here because of good reviews on TripAdvisor. What a mistake. We stayed in a suite on the second floor. All night long there was a door slamming shut every few minutes. I did not sleep a wink. It was also a room facing the street so it was really loud. When I mentioned is to the staff they said "oh well we can't do anything about street noise". Agreed - but then perhaps don't put the family with two young kids in the loudest possible spot? They discounted my rate by 20 dollars because of the door slamming, but should have done much better.

This place is also really hard to find if you are travelling in from the West and not very convenient for staying if you are heading to Vancouver. Find somewhere else to stay.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, September 6, 2013
So very sorry to hear you were disturbed by a slamming door. It is not clear from your review if you called our Front Desk and complained while it was happening, as we would have made sure the slamming stopped immediately. We are not used to hearing guest complaints in regards to street noise. My suggestion would be to request rooms that are located away from anything that can create noise going forward for guests that are sensitive.

Christina Lutterman
General Manager
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196 reviews from our community

Traveler rating
    103
    68
    21
    3
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Any
English first
Seattle, Washington
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2013

Another Holiday Inn stay and it was a nice hotel with a good price point. Not to crazy about the location but we were there for only one night. They had a good restaurant that was attached to the hotel, The White Spot.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, September 12, 2013
Thanks for posting. I'll check into the issue with the key coding and I apologize for the frustration a non working key causes. Good to hear that you did enjoy the hotel and your stay with us.

Regards,
Christina Lutterman
General Manager
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Parksville, Canada
Top Contributor
108 reviews 108 reviews
32 hotel reviews
Reviews in 58 cities Reviews in 58 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is easy to find but hard to get to as the entrance is in the 'back way'. Our room for 4 was plenty large, comfortable and nicely appointed. The housekeeping staff were prompt and courteous. The front desk staff person was a bit careless in programming our and other people's access keys. The location makes accessing restaurants quite easy as there are many within a short walk.

Room Tip: The one elevator is slow, so request a lower floor where you can use the stairs.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, September 4, 2013
Thanks for posting a review. For guests arriving from the north we do have a"front" entrance as well but I agree arriving from the south one does have to drive around and come in from the "back" way as there is a divider on Tranquille Rd preventing a left turn.
I will definitely check with the Front Desk staff as to why there was an issue with the keys. The key encoder is working just fine so not sure what happened. It is fairly common that the keys get de-activated if they are close to a cell phone, so that could have been a factor as well.

Christina Lutterman
General Manager
Holiday Inn & Suites Kamloops
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Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 30, 2013

Such a nice hotel! Lovely modern decor, very clean, good staff, and very comfortable beds. I love the soothing green colour scheme. Breakfast at the White Spot (attached to the hotel) is so-so. I enjoyed my apple-topped waffle (like apple pie for breakfast!), but the bacon was under-done and the scrambled eggs WAY over-done. So I'd stay at this hotel again, but skip breakfast. One down-side: the pool is SUPER echo-y! There was just one other Mom with two boys in there at the same time as us, but the noise level was deafening. Put a lot more soft furnishings or sound-absorbing panels in there, guys!

Room Tip: If you are travelling with kids, get a divided room!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, August 30, 2013
Thank you very much for your review, we truly appreciate you taking time to write a positive review. I will share your comment with White Spot.
Regards,

Christina Lutterman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 29, 2013

We stayed at this hotel for one night on the way through Kamloops enroute to Vancouver.
Excellent hotel - spotless, well appointed room and friendly, helpful staff. Breakfast at the adjoining White Spot (not included in the room) was great - food and service - some of the best coffee I have EVER had!
Location, though, is not great - if you are driving East to West, it is quite out of the way. We were pulling a U-Haul trailer behind our truck - so wanted to park the vehicle in the lot and walk from the hotel to dinner, etc. We did - but your options are very limited for dining close by. We had a wonderful Greek meal - but it was a good 15 minute walk each way, and the area is a bit "seedy". Next time, we would just eat at the White Spot in the hotel (didn't try it due to bad Urbanspoon reviews - but breakfast was great!).
In a nutshell - the hotel is awesome - if we could have driven to dinner, it would have been perfect!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, August 30, 2013
We can be a bit tricky to find of you are coming in from the Trans Canada Hwy. We are more than happy to give directions to all our guests over the phone or send written instructions if needed. The drive across the river to get to us is worth it however!
Regards,

Christina Lutterman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary Alberta
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 29, 2013 via mobile

On a stop over this hotel was nice and clean. Reasonable priced for basic amenities. Location if facing Tranquille Rd is a little noisy with traffic but the town is sleepy by 11 so it's not too bad and the AC drowns it out. All around a good average hotel.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cody D, General Manager at Holiday Inn Suites Kamloops, responded to this review, August 30, 2013
We do have the perfect location for those travelling by air. Close to the airport but no noise from the planes. We offer a complimentary airport shuttle for those who need it.

Regards,

Christina Lutterman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, Canada
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 27, 2013

We stayed our last night here as it was close to the airport for our early morning flight. Same price as the night before for a less then worthy priced motel. The front desk lady was friendly, the premises were clean and shinny. The rooms were very well appointed, beds and pillows were great, nice and comfortable. The Whitespot restaurant was attached to it which was nice.

Room Tip: Restaurant attached which was nice, and right across the street was outdoor mall with restaurants, s...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Suites Kamloops

Address: 675 Tranquille Road, Kamloops, British Columbia V2B 3H7, Canada
Phone Number:
Location: Canada > British Columbia > Kamloops > North Shore
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Kamloops
#11 Family Hotel in Kamloops
#13 Business Hotel in Kamloops
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Suites Kamloops 3*
Number of rooms: 89
Official Description (provided by the hotel):
This ... more   less 
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Also Known As:
Holiday Inn Suites Kamloops Hotel Kamloops

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