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“Peaceful Beautiful Hotel and Spa” 5 of 5 stars
Review of Harrison Hot Springs Resort & Spa

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Harrison Hot Springs Resort & Spa
3.0 of 5 Resort   |   100 Esplanade, Harrison Hot Springs, British Columbia V0M 1K0, Canada   |  
Hotel amenities
Agassiz, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Peaceful Beautiful Hotel and Spa”
5 of 5 stars Reviewed December 27, 2010

My relatives came for a visit from Toronto and stayed at the Harrison Hot Spring hotel for 3 nights last summer. I chose this hotel for them and they were very satisfied!

Very nice and clean room, they had one of the bigger ones on the top floor with the stunning lake view.

Excellent service, very friendly and helpful staff.
Breakfast was good, better than what we ate from cafe-restaurants around the area.

It was a great break for me and my family, very peaceful and relaxing. The hot spring spa pool was the highlight of this hotel. I would recommend it to everyone.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,091 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2010

This hotel could be great if the parent company wasn't cutting corners and trying to save a buck whenever and wherever possible. I think part of the problem is the fact that this hotel is unionized and therefore must pay the service staff way above average wages to treat the guests like crap. There is no threat of being fired for being rude or inept, the place is full of older workers that have been there for 20 years and can barely fake a smile. I overheard a server in the Copper Room give a couple a hard time because they only tipped him 10% on the overpriced, mass produced overdone food. He can't be fired and he knows it. The worst service I have ever experienced in my travels and half the rooms are tiny, outdated and noisy. The East Tower has the bigger rooms but ours had lots of minor issues that I guess were not important (or too expensive) to fix. This hotel needs a much bigger maintenance budget that could be accomplished by running the union out of there. Unions do have there places in the world but certainly not in a service industry location like this 2 star(at best) hotel.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 9, 2010

The room was clean and cozy, but poolside (very noisy as they have large glass patio doors that just bring the noise into the room) On the busy nights its quite discomforting, especially if you are coming for a relaxing weekend.
The service was good in terms of check in and check out, the cafe had good cappucinos. We chose to eat out of the hotel to see a bit more of Harrison, and the pools were amazing. I warn you though if you have a concern with anything or need to bring something to the attention of the staff, then expect to be laughed at, as that was what happened to us when we went to mention the disruptive voices of a large group in the pool in the latter hours of the evening. We completed a survey about our stay, overall gave it an good rating, but mentioned the issues that we had. The response that came back made us feel like if we wanted relaxing then we needed to pay a lower rate and stay mid week. For us it wasn't about the rate that we paid, its more about the lack of the staff to feel empathetic, offer a solution to us or respond in way without making us feel like we were the in the wrong because we didn't know that Harrison was so busy on the weekends. Apparently everyone is supposed to know how busy they are on the weekends.
I work in the hospitality industry and I was very surprised at how these things were handled.
If you don't have any problems during your stay then you should enjoy it. We had a good time overall but we don't recommend it at this point and probably won't return because of the response from our survey,

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dartmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2010

We were expected to leave Harrison Hot Springs early while our plans changed during our first night with brutal unexpected circunstance. Luckly we stayed here to find ourselfs focus towards our holiday. Even though it was snowy and cold, the Harrison Hot Springs Resort and Spa creates a cosy romantic atmosphere. Our lakeview room was not too shabby but great food and nothing better than the mineral pool under in minus temperatures.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 2, 2010

We went up to Harrison Hot Springs for my wife's birthday at the end of November. We stayed in room 459 in the West Tower, overlooking the lake - amazing view!

The room was clean and pleasant - we had our own balcony and it was very quiet. There was no alarm clock in the room, which was odd. The bathroom was also a strange configuration - there was a huge area for the sink and vanity and then a separate, teeny room with the toilet and shower. The door into the toilet/shower area was narrower than a normal size and the whole arrangement was very cramped and uncomfortable.

The shower itself was great - rainshower head and really lovely stone tile with underfloor heating, which made it very cozy.

We couldn't get 3G service or the free wireless in our room - not a big deal if you're there to unwind, but we both needed to check in every now and then, so it was a bit of a hassle. In order to get cell service or the wifi, we had to go down to the lobby. Fortunately, the upper lobby had many comfortable seating arrangements and we each enjoyed a latte from Miss Margaret's as we caught up on email.

We happened to be in the lobby for 4p.m. complimentary tea and it was a mad house! The real pros had staked out their spots for about half an hour beforehand to be first in line. It was a fun, casual atmosphere, with folks wandering around in their robes, fresh from the hot springs, eating cake.

We had a very nice dinner at the Copper Room - the live music was great and while we're not big dancers ourselves, it was a real pleasure watching other couples cut a rug on the dance floor. The food was above average and we both enjoyed the wine! So much wine...

My wife is a spa afficionado, so I booked us both in for some time at the Healing Springs Spa. We did the couples' soak, which was amazing - so relaxing and lovely. I had a great facial and my wife had the full day package - she was almost spa'd out by the end of the day! Her only complaint was that her massage was pleasant but not nearly hardcore enough - more of a "rubbing you with oil to flute music" massage than a "work out your kinks" massage. The staff were all super friendly and accommodating.

We finished off our day with a soak in the pools. Very quiet and comfortable and really loved being outside in the light rain at twilight...kind of magical. A wonderful way to end the day.

There didn't seem to be much around the hotel restaurant-wise so in the end, we ordered room service for dinner the second night and it was very good. The room wasn't really set up for room service though - we had to steal the mini table from under the mini fridge to eat our meal and it all took a lot of juggling. Would have been easier if they'd just left the room service cart as a table - maybe we'll ask for that next time.

Speaking of next time - if we *did* return, I'd maybe try out the East Tower, 'cause it's newer and the beds might be more comfortable. I don't usually think of myself as a fusspot when it comes to beds (although I notice complained about the hotel bed in my last review too) but the king bed in our room was more than firm. It was like sleeping on a board. Even after a day of relaxation at the spa and soaking in the pools, we could not relax on this thing. We tossed and turned most of the night, barely slept - it kind of killed the experience for us a little bit.

I would go back - it's a short drive from Vancouver and the room rate was reasonable - but the bed, bathroom and bad wifi were deal breakers for my wife. So I would recommend the hotel with the caveat "This place is great if you're not particular about those things."

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Penticton, Canada
1 review
5 of 5 stars Reviewed November 28, 2010

This resort offers you everything you would wish for...great food, super spa and wonderful surroundings...they go out of their way to help make your visit memorable...i personally have been many times and recommend to my friends and family

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2010

We love this hotel, and just returned from our second visit! The rooms aren't much to speak of, but it is clean and nice. We feel comfortable and well taken care of here. The real treat is the pools! We come to soak, soak and soak! There isn't much else to do in town in the fall, and soaking is where it is at. The pools are magnificient. Truly a restful and relaxing experience. We love it and will be back! (Only complaint, why on earth is there pay parking at this hotel!)

We have found 2 great things to do in Harrison, besides soaking all day in the mineral pools. 1. Deer Lake campground, so peaceful and quiet. beautiful. 2. The Black Forest Steak & Schnitzel House on Esplanade. Just a 2 second walk from Harrison Hot Springs Resort, this place is unbelievable. The food is exquisite. I guess there is another Snitzel house, (Swiss), but I would stick with this place. The Jager Snitzel is out of this world. Perfect german beer and riesling. This place is seriously an amazing find!

Enjoy soaking!

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrison Hot Springs Resort & Spa

Address: 100 Esplanade, Harrison Hot Springs, British Columbia V0M 1K0, Canada
Location: Canada > British Columbia > Harrison Hot Springs
Amenities:
Bar / Lounge Beach Children Activities ( Kid / Family Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Harrison Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Harrison Hot Springs Resort & Spa 3*
Number of rooms: 340
Official Description (provided by the hotel):
Situated on the southern shore of Harrison Lake and surrounded by the Coast Mountains, Harrison Hot Springs Resort & Spa is a full service destination resort. The resort features 3 restaurants and a bar, Healing Springs Spa and five (5) spring fed hot mineral pools. An easily accessible getaway- the resort is only 90 minutes east of Vancouver and 45 minutes from the nearest Washington State border crossing. ... more   less 
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Also Known As:
Harrison Hot Springs Hotel Harrison Hot Springs
Harrison Hot Springs Resort And Spa

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