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“Average... at best” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   45405 Luckakuck Way, Chilliwack, British Columbia V2R 3C7, Canada   |  
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2 Trips, 1 Night Free*
Ranked #7 of 10 Hotels in Chilliwack
Victoria, Canada
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Average... at best”
3 of 5 stars Reviewed November 9, 2013

Service was NOT great.

They have new owners as of September 2013. New owners do not seem promising - as a result of dealing with them and some of the counter staff - I WILL NOT bring my group back to them again.

Rooms are good.

Continental breakfast that is included is ok. Nothing in comparison to a Holiday Inn Express. But, it is a free breakfast.

There is a 24-hour restaurant next door. I think it's a Ricky's.

The service I received from the staff really dragged the place down. Other than that it was fine for an economy hotel - but in the end I will stay somewhere else next time.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    19
    39
    15
    6
    8
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19
31
10
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 28, 2013

Would not stay again and would not recommend. The hallways smelled like urine and the rooms were noisy, could hear everything in halls and other rooms, big gap between door and door jamb to hallway, looked as though it may have been broken into in past. Was chilly on room, turned up heat but it never warmed up past 67 degrees. Everything was old and not in good condition in general, pillows were terrible, lumpy. We had a pull out couch that the springs were coming right through. Definitely not worth what they are charging. On the plus side they did have a great continental breakfast and the front desk and cleaning staff were helpful and professional.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager235, Manager at Comfort Inn, responded to this review, October 30, 2013
Hi eSpiritt

Thank you for taking the time to advise us of your unfortunate experience during your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We bought the Hotel on September 9, 2013 and are in the process of renovating the guest rooms, bathrooms, corridors/hallways, hotel front entrance and breakfast area.

Thank you for your kind comment regarding the service staff at our Hotel.

I hope that you will consider staying with us again in the future so that we can have another chance to provide you with a satisfying experience.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2013

An unexpected overnight stay... Although it was a break from the road, it surely was not even close to what it should have been for the price they charge!! We had to be moved from our first room. We were moved to about the middle of the hall... Noisy neighbors...Had the worst sleep, Also... We are very upset about the hotel taking 4 days to put the room deposit back on our credit card! One more thing travelers... If you drink the warm bottle of water in the room, expect to pay $3.00... We thought it was complimentary, as it well should have been... No fridge or microwave... Overall BAD experience! Will not be returning!!

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager235, Manager at Comfort Inn, responded to this review, October 30, 2013
Hi 3Deb9999

Thank you for taking the time to advise us of your unfortunate experience on your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We bought the Hotel on September 9, 2013 and are going to renovate the guest rooms, bathrooms, corridors, hotel front entrance and breakfast area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a satisfying experience.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uk
Top Contributor
104 reviews 104 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 24, 2013

Driving eastwards along Highway 1, this proved to be an ideal place to stop. It's good value , clean, comfortable, spacious and close to shops and dining options. We just needed a break from driving and this was perfect.
The receptionist was friendly and helpful......just as we have found wherever we have stayed in Canada.

Room Tip: Some traffic noise......if that bothers you , ask to be on the quieter side of the building. The upp...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Bridge, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

As always we were greeted by very friendly and helpful staff. Rooms are clean and comfortable. Shopping and dining are within walking distance or only a short drive away. The complimentary breakfast is great if you want to grab a quick bite and be on your way. Thanks and see you again next time.

Room Tip: If you have mobility issues, choose the ground floor. If you need a fridge you need to let them kno...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 5, 2013

Jan and Joyce welcomed us so nicely. The room was spotless and the bed was heavenly. The breakfast was good and had healthy choices for us. We will return as we have done many times before. This location must have a wonderful Manager.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sooke, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 4, 2013

Usually stay at another hotel but it was booked so this was a spur of the moment stay. Girl behind the counter not extremely friendly but did her job. Room itself did not look clean, bathroom had hair in the tub and on the shower curtain. Yuk!!! Free breakfast was not great. Won't stay here again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 45405 Luckakuck Way, Chilliwack, British Columbia V2R 3C7, Canada
Phone Number:
Location: Canada > British Columbia > Chilliwack
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Chilliwack
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
Welcome to the Comfort Inn, we have a variety of guest rooms available consisting of two Queen beds, two Double beds, Executive rooms with one Queen bed and hideaway bed and some guest rooms have Fridge and microwave. All guest rooms include complimentary 32"LCD TV with cable, hairdryer, Keurig coffee maker, iron/iron board, guest bathroom amenities and wireless WIFI. A complimentary morning continental breakfast with homemade pancakes is served daily in the lobby and a complimentary 24 hour Van Houtte coffee station and cookies are available in the Lobby. The Hotel also offers parking and local telephone calls free of charge. ... more   less 
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Also Known As:
Comfort Inn Chilliwack
Chilliwack Comfort Inn

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