My husband made reservations for Kudos for Valentines Day. We showed up on time only to see every table in the place full. The owner approached us and we told him we had reservations. He began gesturing towards the full tables and smiling apologetically. I asked if he had our reservation written down and he just shrugged and walked away. Two women who were sittling at a small cramped, unset table right beside the door got up and offered us their table. They said they also had reservations that weren't honoured so they were leaving. We took their table and quickly realized why they were leaving. We were wedged between a chest freezer and a window with dirty vertical blinds hanging in it. The cold coming from the window and the door was intolerable. I asked my husband to pull the cord on the blinds to close them and hopefully block some of the cold air. He did so but most of the vanes were missing so it made no difference - and like I said - they were filthy and off-putting. We waited about 15 minutes and the owner/waiter didn't come back to ask if we wanted anything. Just as we were giving up, another couple walked in and got the same gesturing and sad smiles from the owner. I asked them if they had reservations and sure enough, they did - for the same time that we did. We offered them our table and warned them of the cold and cramped quarters. Another couple came in behind them only to find out their reservations were not honoured either. Everyone left unhappy and the owner didn't seem too upset - he had a full house so why would he care? Our evening was rescued by the Saltair Pub down the road who made room for us at a nicely set and cozy table in the corner. We got a great meal, complimentary champagne and dessert and live (quiet) entertainment. We've been to Kudos in the past and the place is kind of grungy and the food is overpriced but we enjoyed the food so were willing to pay the price and ignore the less than appealing surroundings. But, their lack of respect for patrons who make reservations, drive a distance and make sure to get there on time trumps the food no matter how good. We will never go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.