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“New review. Previous one removed due to threats of legal action fr. Drummond L.” 1 of 5 stars
Review of The Drummond Lodge

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The Drummond Lodge
1405 Cariboo Highway, Williams Lake, British Columbia V2G 2W3, Canada   |  
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Hotel website
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Hotel amenities
Ranked #4 of 8 Hotels in Williams Lake
Victoria, BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“New review. Previous one removed due to threats of legal action fr. Drummond L.”
1 of 5 stars Reviewed December 18, 2008

Hello fellow travelers,

We previously had a review of Drummond Lodge Motel posted here, but we received an email from them threatening legal action.

Our review was entirely true, but granted, was a mixture of facts and opinions. I don't think they actually would have had a case against us, but we really can't afford a costly legal battle, so we were happy to remove our previous review, and we've rewritten it with the facts only:

1. On May 20, 2008, we booked a room at the Drummond Lodge for June 26th over the internet. We received an email response from [--].

2. On May 28th, we had to change our plans and cancel our trip. We replied to the previous email response ([--]) and told them we needed to cancel. This email was well within the time allowed by the policy Drummond Lodge posted on their website. We, however, did NOT receive a reply to that cancellation.

3. On June 24th, we sent a second email (again, to [--]) to make sure they got the cancellation. We did not receive a reply to that either. This is the last attempt that we made to cancel, and we felt we had no reason to believe that they didn't receive it. We did not receive any "Mail not delivered" messages about the email.

4. Drummond Lodge made a charge of $128.95 to our VISA.

5. When we saw the charge, we called Drummond Lodge to complain. We thought they should refund us the money, but they refused. The owner was rude to us on the phone, and accused my wife of lying about canceling the reservation.

6. We decided to let VISA decide, so we gave the facts to them, and sent copies of the cancellation emails to them.

7. We wrote a poor review of Drummond Lodge on TripAdvisor.com. In that review were the same facts as listed above, and our opinions of their business practices.

8. VISA refunded our money.

9. Drummond Lodge called our house several times. We were not home, and they did not leave messages, but we saw that it was them from call display.

10. We received the email from Drummond Lodge (from [--]) saying that this was the "last notice", though in fact it was the first we heard that they were upset.

11. We immediately contacted TripAdvisor.com to remove the previous review, and replace it with this review, which contains only facts.

12. We emailed Drummond Lodge ([--]) to let them know that we contacted TripAdvisor.com to remove the review, let them know that we are resubmitting a new review with only facts, and asked that they not phone us, but email us if they wish to discuss this further.

There you go. You make your decisions about Drummond Lodge based on these facts!

Thanks all!

  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    5
    16
    2
    2
    1
See reviews for
5
12
2
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Shanghai, China
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed October 10, 2008

We only stayed for one night, on the way from wonderful Bella Coola to Jasper.

The Drummond Lodge came up on Tripadvisor as the number 1 accomodation in Williams Lake. Having driven past some of the other properties this might be right (as some of the others look quite grim), but doesn't mean The Drummond Lodge is a nice place to stay.

The rooms were clean, the bed was just ok but the room was nothing special. The toilet was broken and we couldn't flush it anymore halfway through the night.

The balconies are indeed overlooking the lake as mentioned on their website, however they fail to mention the other half of your view is on some industrial site.

If you HAVE to stay in Williams Lake not a bad place to spend one night. However, having driven around Wiliams Lake I would suggest it's best to avoid the place if at all possible.

  • Liked — not much
  • Disliked — see review
  • Stayed August 2008, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 11, 2008

This motel is a gem. . The owners Kevin and Jennifer Joung have really turned this place around and are a lovely couple. They are very willing to accomodate your needs. Many of the rooms have been updated and have new bathrooms. The beds are comfortable and the rooms are nicely decorated and most importantly, everything is spotless. It's not 4 star (nothing is in Williams Lake) but it is comfortable and clean. Jennifer serves the continental breakfast in the morning. We were treated to warm cinnamon buns, manderin oranges, yougurt and fresh coffee or tea. Wouldn't stay anywhere else again. Thank you Kevin and Jennifer.

  • Liked — It's cleanliness and polite owners
  • Disliked — Noise from hot water in pipes under the cabin.
  • Stayed February 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 26, 2007

What a wonderful surprise! Excellent view from every room over the beautiful Williams Lake. Almost all rooms have a wood deck facing the lake with a very nice grassy and shady garden area. The rooms are spotless and well appointed. DSL ethernet connections in every room. This motel is owned by a very nice fellow who was gracious and accomodating. The rates are very reasonable. There is a nice easy walk to the nature island on the lake. So far, the nicest place we have stayed in all of Canada at any price.

  • Liked — Very nice owner who provides excellent service, very well appointed rooms.
  • Disliked — Hi-Speed internet is not wireless but Ethernet. Not really a problem at all.
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Drummond Lodge

Address: 1405 Cariboo Highway, Williams Lake, British Columbia V2G 2W3, Canada
Phone Number:
Location: Canada > British Columbia > Cariboo > Williams Lake
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Williams Lake
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
Our welcome mat is within easy walking distance to downtown Williams Lake, the stampede grounds, restaurants, and Scout Island beach and nature trails. The motel features 18 regular and deluxe rooms and 6 large suites and junior suites with decks offering wonderful views of Williams Lake. ... more   less 
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Also Known As:
The Drummond Hotel

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