First impressions on arrival were okay. The room was decent, and the pool and water slide were fun. However, we soon discovered the walls were made of rice paper!! We were cursed by being near a sports team whose adult escorts did nothing to curb their enthusiasm. After about 4 hours, I called the front desk to complain. One came up, but the uproar continued after they left. I heard another guest came out of her room to complain to these "guests". I yelled through my wall TWICE...and my husband went down to the desk to officially complain again. By this time it is after 10:30 pm. Upon checkout, I tell the morning girl about the nights antics and all I got was, "Yeah, some teams can be really bad." THAT'S IT!!!????!!! I was not very happy to say the least. Worst hotel experience I have ever dealt with!! Anything "good I felt...went out the window. (All specific hotel ratings I leave here are tainted by the team, and the lack of ANYTHING from the staff)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Management Response
random1111, General Manager
(Management representative)
Oct 10, 2007
Thank you for taking the time out of your schedule to comment. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues has already been addressed with my staff for the upcoming sports season.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.