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“Terrible Experience” 1 of 5 stars
Review of iHOTEL 67 Street

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iHOTEL 67 Street
3.0 of 5 Hotel   |   6500 67 Street, Red Deer, Alberta T4P 1A2, Canada   |  
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Hotel amenities
Ranked #4 of 25 Hotels in Red Deer
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
“Terrible Experience”
1 of 5 stars Reviewed June 5, 2013

I come into Red Deer for business and our company has corporate accounts with a couple other hotels. We thought that we would try out the hotel as two of the sales guys from the hotel had stopped by in April to visit us and the whole staff loved them.

My experience when I arrived was that the hotel was decorated nicely and the front desk staff were ok at check in however when I left the desk that is when issues started. One of the elevators is broken and the other elevator sounds and acts like it will be broken soon. I got upstairs and they had checked me into a room that was not cleaned from the previous guest. I go downstairs and the front desk staff were apologetic and placed me in a different room which was fine. The rooms are clean but nothing at all that is extravagant considering they market it as a boutique hotel. The real kicker is the restaurant and the food. Considering this hotel is marketed as a boutique hotel I would think that the food would not only taste good but look great. This is not the case, when you open the menu it is very generic and is similar to a humpty's menu at best. I ordered my food and when it came to the table it looked awful. Nothing was presented well the food obviously is frozen and reheated and even though the server checked with me twice he got the side of fries wrong........not sure how you can get that wrong. I ate my sub par food went upstairs and the rooms were so hot you could not sleep ( as the ac does not work ).

I checked out two weeks early and went too another hotel. I have been trying to contact the General Manager however to date I have not received a response back. Obviously customer service is not a focus here.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amin S, General Manager at iHOTEL 67 Street, responded to this review, June 6, 2013
Dear ScottM,

I am sorry but this is the first time that I am hearing about your complaint however please accept my sincere apology. I understand if this had happened to me that I would not be happy. If there is anything that I can do to make it right, please do not hesitate to call me.

Please again accept my sincere apology and I would like to discuss your stay. I invite you to call me direct at 403.357.1101 at your convenience.

Warmest regards,
Amin Suleman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    176
    88
    28
    19
    10
See reviews for
70
36
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140
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Airdrie
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2013

I have stayed in this hotel before it was a iHotel, it has definitely gone down hill since then. 1. One of two elevators out of service. 2. Elevator door of "working" elevator failed to close for a couple minutes while I was in it. 3. First room - cant watch movies, maintenance couldn't figure it out, so I finally asked for another room. 4. Second room, still can't watch movies. 5. Spoke with a co worker in another room and they can't get the wifi working. Won't return!

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankD367, Assistant Front Office Manager at iHOTEL 67 Street, responded to this review, June 2, 2013
Dear Guest:

We appreciate the points that were raised in your comment and sincerely apologize for the inconvenience that this has caused you.

Our elevators are currenlty undergoing major renovations and our cable signal was recently switched over to RHD and is in the test phase.

Please accept our deepest apologies and be assured that we will get things on track so as to be able to exceed the expectations of our guests. I am sure that on your next visit things will be better.

Once again, thank you very much for bringing this to our attention and I look forward to having you with us in your next trip to Red Deer.

Sincerely,

Frank Dilmaghani, Assistant Front Office Manager
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Sherwood Park, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 30, 2013

I enjoyed staying here, as we were at a women's conference and it was quite close and accessible to restaurants, etc. nearby. The beds were really comfortable to sleep in, the staff were VERY helpful, and the food was delicious in the dining room. I would definitely stay here again. Having conscientious staff really makes a difference. GOD bless you all, and THANK YOU!

Room Tip: Since I appreciate having a comfortable bed, it didn't matter where we were, and I did get a rea...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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FrankD367, Assistant Front Office Manager at iHOTEL 67 Street, responded to this review, June 2, 2013
Dear Guest:

Thank you very much for taking time in sharing with us your wonderful experience. It is good to know that you enjoyed the food and was pleased with our staff. I will make sure that the good news gets to them.

We would like to thank you for your patronage and look forward to serving you in you next stay with us.

Warmest Regards,

Frank Dilmaghani, Assistant Front Office Manager
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Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 29, 2013

Don't be too fooled by the nice pictures - this is a basic hotel (a remodelled Holiday Inn). Location is convenient but don't look for a view! We were overlooking the parking lot and the International truck dealership. Staff was friendly even though there and were having to deal with a power outage, so our room was not available for quite some time. Was not aware there was a breakfast available - not mentioned at front desk and no signs in lobby. Might stay here again but not likely.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

We were gathering with friends and family for the long weekend in May. This hotel was a great choice as the hotel is very clean and the service was excellent. They have a large buffet for breakfast which is served until 10:00 am if you sleep in a bit.

Room Tip: One thing is that on the fourth floor you do have to walk passed a smoking section to get to the non...
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed May 26, 2013

Recently had an event at the iHotel 67 St and had the most amazing interaction with the banquet team. Chris (supervisor) was on top of his game; He called me to ensure i knew when the event location would have been prepared and ensured that all was taken care of for my set up. To add to the experience, a follow up call was made to verify that all went well and all my needs were met.

The event went off without a hitch and Cliff was careful to ensure that all the agreed details of my BEO was delivered on time.

Chris & Cliff are truly valuable members of this hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
1 review
5 of 5 stars Reviewed May 25, 2013

Our company recently hosted an event at this hotel. The staff there were very helpful and professional. A special thank you to Chris MacIntosh who really went above and beyond to make everything run smoothly.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about iHOTEL 67 Street

Address: 6500 67 Street, Red Deer, Alberta T4P 1A2, Canada
Phone Number:
Location: Canada > Alberta > Red Deer
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Red Deer
#3 Business Hotel in Red Deer
Price Range (Based on Average Rates): $$
Hotel Class:3 star — iHOTEL 67 Street 3*
Number of rooms: 142
Official Description (provided by the hotel):
IHOTEL 67 Street features 142 deluxe guest rooms featuring King & Queen sized accommodations. We feature standard rooms with 2 Queen beds or a single King bed, Queen & King Executive Suites, Family Suites, Soaker & Jacuzzi Suites. All our guests receive complimentary Continental Breakfast as well as complimentary access to our private fitness club, Planet Fitness, with state-of-the-art equipment, large saltwater pool, hot tub & steam room. We offer complimentary local calls, newspaper, wired & wireless Internet access. Other amenities in the hotel include 2 Executive Boardrooms, 3 Ballrooms, & 20,000 square feet of meeting space, Cocktail Lounge, Business Center, Family Restaurant & Smoothy & Oxygen Bar (Planet Fitness). Nearby Taylor Center features multiple restaurants including numerous fast food, casual dining, grocery stores, casino, hardware and much more. Minutes from Edgar Industrial area, Burnt Lake Business Park, and close to Downtown Red Deer (1.5Km). Companies in close proximity to us are Trican, Nova Chemicals, BJ Services, Chrysler, Parkland Fuel Corporation, ATCO Gas, Schlumberger, Ferus, Finning and Quinn. Nearby places of interest in Red Deer include GH Dawe Community Center with Waterslide, 2 miles from downtown Red Deer, ENMAX Centrium, Kerry Wood Nature Center, Heritage Ranch, AB Sports Hall of Fame, Collicut Center, with Sylvan Lake only a short drive out of town. We look forward to welcoming you, and making your experience exceptional at the iHOTEL 67 Street. ... more   less 
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Also Known As:
Holiday Inn 67 Street Red Deer Hotel Red Deer
Holiday Inn Red Deer
Red Deer Holiday Inn
iHOTEL 67 Street Red Deer, Alberta

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