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“Inexpensive, clean and helpful staff” 4 of 5 stars
Review of Imperial Motor Inn

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Imperial Motor Inn
2.0 of 5 Hotel   |   3282 - 13th Avenue SE, Medicine Hat, Alberta T1B 1H8, Canada   |  
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Ranked #11 of 18 Hotels in Medicine Hat
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Inexpensive, clean and helpful staff”
4 of 5 stars Reviewed August 17, 2014 via mobile

We were able to get into our rooms early, which helped greatly travelling with 3 children. Our rooms were clean with new bedding and some renos having been recently done. When we called with some issues or requesting items it was taken care of very quickly. We will stay again

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
Your time and feedback is much appreciated, Thank you, I am pleased the staff responded to your requests. We are proud of the new renovations and will continute to upgrade this property. Its our location right off the Trans Canada with six restuarants within walking distance that makes us a great stop. We love having families and our gated swimming pool help with the childrens safety. We look forward to your return. We hope we helped in making your holiday enjoyable.
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77 reviews from our community

Traveler rating
    13
    30
    16
    7
    11
See reviews for
23
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
1 review
1 of 5 stars Reviewed August 15, 2014

We had to leave at midnight because of an incessant beeping in our room that kept waking us and our baby. When we called the front desk they couldn't figure it out.. We decided to leave. She told us there would be no charge, gave us a receipt to reflect zero charge and we packed up our baby and looked for alternate accommodations until 1:30am. Three days later we noticed they charged our credit card anyway. When I called I was told that I was wasting their time-- the person who told me this laughed and said he was the owner. I was told they decided to charge my card because booking.com not only gives them permission to at anytime but that they also needed to pay their commission. I was told the beeping was likely a smoke alarm and we could have fixed that. And since we were in the room for six hours they changed their minds and decided to charge us after all. Sketchy and wrong! It took two days of calling and a threat of fraud charges to fix.
Aside from this, the room was filthy and musty and the window would not lock. Pair with this the drunken fools floating out of their rooms trying to interact with us as we packed up our baby in the middle of the night and the others looking for drugs and you get the idea.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
I am sorry to hear you where not statified with your acccommodations. We tried our best to move you to another room when we where unable to correct the beeping noise. You would not concider another room. I am the owner and at no time would I talk to a guest in that manner nor would our staff. Guest satisfaction is our number one priority. You did not allow us to correct the issue with a new room. Booking.com charges are not refundable.
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Salem, Oregon
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2014

Close to restaurants, shops and stores, but in a quieter, less busy area, only blocks away. Very friendly, helpful and knowledgeable staff. The receptionist recommended a great restaurant and a beautiful park where we could walk after a day of being cooped up in the car. It appears that the entire hotel has now been remodeled and everything is freshly painted. The AC had the latest digital controls and was very quiet. The pool area is very nice, completely redone and has an iron railing around it to protect younger children who might stray. The continental breakfast was good, with a fair variety. The area is fairly utilitarian, with little landscaping. It's between another hotel and the back of a a retail area. It's a nice place to spend a night or two while traveling through Medicine Hat and a great value for the area. We'd stay again!

Room Tip: Our 2nd floor room was great. Ask for a room farther away from the street.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
Thank you for taking the time to review our property. Renovations are ongoing, with guest rooms and service being the priority. Our common areas will be completed this fall. Every rooms has self controled digital air and heat controls for your comfort. Glad you noticed. Feedback helps us do better. Thank you for staying with us, we look forward to your return.
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Calgary, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 14, 2014

We stayed overnight on our way across Canada. The front desk staff were pleasant and helpful. The room, which was newly renovated, was very comfortable and clean. I especially liked the bedside lamps which were tall enough to read under, not usual in motels. The beds were comfortable. Bathroom was clean and spacious. Breakfast was scrambled eggs, cereal and breads and pastries. I would have liked a gluten free option but it may now be available on request. The hall carpet was worn but is now being replaced.

Room Tip: Ask for one of the newly renovated rooms if possible.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
Your feed back is important to us, Thank you. Great idea to add gluten free options, we will look into providing this. 90 % of our rooms have been renovated and 100% should be completed in this year. We hope you had a safe and enjoyable trip accross Canada our beautiful country. Thank you for staying with us in Medicine Hat.
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Top Contributor
268 reviews 268 reviews
31 hotel reviews
Reviews in 77 cities Reviews in 77 cities
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed August 7, 2014

Great check in, large room clean, outside and inside access to pool! Also there is a great Pull door that separates a large bath area! This door also cuts down any noise from the pool, smart idea! Great Location opted to not dine in, lovely Dining Room called the Beefeater! Very expensive for just stopping while travelling! Great for a lovely dinner, watch your steak being grilled, bar area, and table cloths! Kind of a Romantic or Lovely touch! Pool area very clean and no high smell of chemicals! Microwave, bar fridge, coffee maker! Good television and excellent Wifi! Quiet area to stay! Will definitely stay again when travelling through! Lots of Dining options in the area, close to shopping and grocery store!
Plus excellent Price and Breakfast included a real gem!

Room Tip: We opted for first floor easy access to car! We were assigned one with internal access to pool, and...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
Thank you for taking the time to write your review. We are happy to hear that you enjoyed our renovated rooms. The guest rooms and service are our priority. Next time you stay, there are 6 additional restaurants within walking distance, including Tims accross the street, Ralphs Texas steak house, Fresh, Pizza Hut. Joeys Only Seafood, Pastabillities and The Beefeater being one of the best in the City. Our front desk can direct you. Looking forward to your return.
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Edmonton
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Overall positive experience. Checking was pleasant. Front desk attendant friendly and helpful. Room was clean and well stocked with towels, shampoo, and soaps. Breakfast was very impressive. Excellent selection including scrambled eggs and home made muffins.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, August 22, 2014
Thank you for taking the time to provide feedback from your recent stay. It is good to know our staff follow through with our priority to make sure our guests needs are met. I will pass on your comments to them, they are the heart of our property. We look forward to your next stay.
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2014

My fiancé and I stayed here about two weeks ago on our way to Alberta from Ontario. The rooms were clean, the service at the front desk was great, and the selection for breakfast was good. Most importantly, the price was right. We didn't have enough time to enjoy the indoor pool area but it looked okay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harp N, Manager at Imperial Motor Inn, responded to this review, July 22, 2014
Thank you for taking the time to post your comments on Trip Advisor. We hope you have had a safe and enjoyable holiday. We thank you for staying with us in Medicine Hat. We have recently renovated the rooms including new carpet, furniture, bedding, flat screen TVs, in room coffee, microwaves, and fridges. We pride ourselves on providing value, a clean safe comfortable place to stay. We look forward to you staying with us on your travels through Medicine Hat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Imperial Motor Inn

Address: 3282 - 13th Avenue SE, Medicine Hat, Alberta T1B 1H8, Canada
Phone Number:
Location: Canada > Alberta > Medicine Hat
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #11 of 18 Hotels in Medicine Hat
Price Range (Based on Average Rates): $
Hotel Class:2 star — Imperial Motor Inn 2*
Number of rooms: 102
Official Description (provided by the hotel):
New Owners and management. Imperial Inn is completing major renovations to proved our guest with clean modern facilities. New carpet, bedding, drapes, air conditioning, 35 renovated kitchenettes complete with laminated flooring and full size fridge and stove. We offer hot items in our Breakfast Bar. Fresh coffee served 24 hours. All rooms are equipped with coffee pots, microwaves, fridges, high speed internet and hair blowers. Beefeater Steak House on property.We are walking distance to Tim Horton's, London Drugs, Co-op Market Place, Liquor store, Pizza Hut, Ralph's Texas Bar and Steakhouse. ... more   less 
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Also Known As:
Imperial Hotel Medicine Hat
Imperial Motor Inn Medicine Hat, Alberta

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