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“Family getaway” 4 of 5 stars
Review of Holiday Inn Lethbridge

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Holiday Inn Lethbridge
3.0 of 5 Hotel   |   2375 Mayor Magrath Drive South | Hwy 4 & Mayor Magrath Drive, Lethbridge, Alberta T1K 7M1, Canada (Formerly Ramada Hotel and Suites Lethbridge)   |  
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Ranked #9 of 20 Hotels in Lethbridge
Okotoks, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Family getaway”
4 of 5 stars Reviewed February 27, 2013

Check in was quick BUT when I compared the online pricing through online trip booking-won't mention name-the price was higher and was going to charge for additional family members to stay in room--Hotel does not charge additional fees for additional family. We stayed in a suite which accomodates up to 8. Room was clean. Beds were comfy. Even though we overlooked the pool area we could not hear the activity from the room. No meals or continental breakfast included but small fridge and microwave in room. Separate sink/vanity as well as full bathroom was nice as well. Close to shopping.

Room Tip: Book directly with hotel to get a better rate. Not all rooms have windows to outdoors but the inter...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Red Deer, Alberta, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 13, 2013

we stayed here for a hockey tournament the weekend of January 25, 2013. check in was fast, stayed on 3rd floor interior room, view of waterpark, 1st mistake, rooms is sooo hot and humid, cranked air conditioner, didnt work, just sucked in more warm air from the pool im guessing, tried to switch rooms, but there were 2 or 3 other teams staying there, was told there was no rooms available at the time. No Breakfast included, but hey do have a Mr |Mikes, if you have early hockey games, your going to have to g somewhere else to eat, as even though it says it opens at a certain it didnt for us, the door was closed and upon entering i was asked how i got in i said the door was unlocked, and she asked me who unlocked it???!!!!!! Wifi worked grea tin rooms, took my ipad , upon returning to my room after going to hockey, room was made up and charger for my ipad was "missing". my fault for leaving it out.lesson learned i did fill out the survey and informed them of all this, and have recieved no follow up.

Room Tip: if you stay here, make sure you ask for a exterior room.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Lethbridge, responded to this review, February 27, 2013
Dear Pamela M,

Thank you for your review regarding your recent stay at Holiday Inn Lethbridge. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Adrian D.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EDMONTON
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed February 3, 2013

Used to stay here for work trips when it was the previous owners. Since the change of brands this was my first stay. All in all, not bad, but I do miss the free breakfasts that Holiday inn's usually have. The attached restaurant is okay, but for breakfast, I want something simple and easy. Ended up going to Tim's the second day morning.
One other issue I ran into is the lack or wired Internet in the rooms. My regular laptop died and I had to resort to my old coal powered. One without a wireless card. No wireless card, no net access for me. And the front desk did not have a loaner wifi card.
Over all, service was good and quick, the room was nice, but the cleaners missed cleaning the outside of the toilet bowl and there was a residue left behind from a prior guest.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Lethbridge, responded to this review, July 17, 2013
Dear Falling_Ken,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Calgary, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 30, 2013

We just returned from a weekend in Lethbridge, we stayed at the Holiday Inn with our minor hockey team. It was a wonderful experience. My family stayed in a suite (room 230) and there was more than enough space for the 4 of us. There were 2 Queen beds and 2 hide-a-beds. Our boys really enjoyed having their own hide-a-beds. The room was clean and spacious.

The waterpark was the selling point for our team. It was the main reason we chose to stay there. There was also another minor hockey team staying at the holiday and with that many kids you'd think the hotel would have been noisy and chaotic but it was very pleasant. The kids really enjoyed their stay, it is the perfect hotel to stay in if you are travelling with kids.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 19, 2013

I haven't stayed here in a few years, not since it was running as a Ramada. The front desk staff were nice and check in went smoothly and quickly which is always a pro. Our room looked pretty good at first glance, it appeared that they had made some updates such as new bathroom counters and what was possibly new carpet. When you looked closer though you realized that while some things had been replaced and updated many things had not. The bathroom wall paper was peeling in the corners due to humidity and looked older than the hills. The ceiling in the bathroom was literally yellow....and we noticed other small things like cracked tile and a cracked tub among a few other things. Not that I expect perfection, just making note of it. Our room had three beds and a pull out and one of the comforters had yellow stains all over it, I know that the average hotel does NOT wash anything but sheets and maybe pillow cases for each guest but a yellowing comforter, come on. One of the beds in the room was terribly uncomfortable and might as well have had rocks for pillows because they were so firm. The set up of the room was nice, a family suite with two rooms in one. Very handy for those with kids, no one even had to share a bed. All in all it was alright, had its pros and cons. The location was nice, a variety of stores and restaurants all within a few minutes.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Lethbridge, responded to this review, August 14, 2013
Dear fishy1121,

Thank you for sharing your honest feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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Winnipeg, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed at the Holiday Inn in Lethbridge at the end of December. We stayed in one of the family suites. It was great! What they don't tell you on the website is that, yes, it has three queen beds, but it also has 2 separate rooms! Perfect for travelling with kids. There are 2 in one room and one in the other, along with a couch. It was so great to be able to put the kids to bed and watch tv in our own space. The staff was great and it was very clean. The water park was awesome! Our kids had a blast on the big slides as well as in the kiddie area. My only slight complaint is that the pool was a little dirty and the hot tub jets didn't work. Other than that, I would definitely recommend and stay here again!

Room Tip: The family suite was great!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed December 29, 2012

So disappointed in the temperature of the pool and kiddie pool. We took our toddler to the kiddie pool and he wouldn't even play in it because it was actually SO cold. They might as well drain it and not even have it running. Also the main pool feels a lot cooler than normal pools should be. Too bad because its a great space. Otherwise everything was good.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Lethbridge, responded to this review, January 11, 2013
Dear Mindinlall,

Thank you for taking the time to complete a review on your stay. I apologize for the inconvenience you had at the pool area. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We all hope that you would give us another chance to make your stay as best as it can be.

Snicerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Lethbridge

Address: 2375 Mayor Magrath Drive South | Hwy 4 & Mayor Magrath Drive, Lethbridge, Alberta T1K 7M1, Canada (Formerly Ramada Hotel and Suites Lethbridge)
Phone Number:
Location: Canada > Alberta > Lethbridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 20 Hotels in Lethbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Lethbridge 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn Lethbridge Hotel Lethbridge
Ramada Inn Lethbridge
Ramada Lethbridge
Ramada Hotel Lethbridge
Lethbridge Ramada
Holiday Inn Lethbridge Alberta

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