Totally not what I expected. Great impression walking through the front doors . . . greenery, dead animals, restaurant, humid, children screaming from the open area pool. Ok the greenery was nice. Made me think it was a big hotel I needed to tour, it wasn't.
Front desk people: always great and always attempted to be helpful. Whether I was in front of them or calling down (which I did a lot). Manager did give us a discount off the room after this list of complaints.
Beds and Pillows: Best part of the whole experience here. Seriously, I need to get some of those pillows.
Rooms: Walked straight to the balcony, opened the screen door and if fell off in my hand. Awesome. Maintenance was up there super quick to fix it. TV and alarm clock ancient and yellow like it used to be in a smoking room. Couldn't attach my ipod to anything. Wasn't there to watch movies but wouldn't really want to on an old school tube tv anyways, especially when I would have to pay for it.
Room Service: Went out on Friday night because it was Jasper in January and came home late and starving! Purposely didn't buy food for the room because they advertised room service ALL day and night. When we called were told "sorry! we have no food, would you like chocolate bars?". Very upset by this.
Bathroom: Small and not as clean as I would have hoped for. Toilet wasn't cleaned properly . . . as in someone else's excrement was still on the back of the seat. Called and they came to clean it right away (which was great) until I inspected the toilet after he left and he somehow MISSED that spot. I ended up doing it myself. The sink was clogged the whole time. Took five minutes to drain. Bathtub drain, clogged. Had a foot soak in my own washed off soap and skin, nice right?
Pool: Decent size but in the middle of the hotel and wide open. Sound travels, especially kid sounds. Would be better enclosed or outside.
Spa: Called and booked the massage and facial package day before. Showed up, got great massages. Matt has magic hands and listened when I asked him to not touch my feet. My friend ended up with a foot rub when she specifically asked for no feet touching. However, when it came time for the facial there was no booking for that part. They asked us to come back in a few hours or the next day. I refused because it was supposed to be a package. They blamed it on the "new girl" but it was the registered massage therapist who gave my friend the massage who answered the phone. They offered us 10% off the package if we agreed right then.
Buffet Breakfast: Surprisingly good selection. Hot and Tasty. Service was terrible!! Offered ONE coffee. No water, no refills. Needed to flag someone down for water and it wasn't our server. Waited too long for the bill when we waited at the door to leave. .
Truthfully shocked at the overall terrible service in Jasper (not the front desk). Seems like most people who work there aren't happy to be there and are annoyed that people even showed up in the winter. A little disappointed.
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- Also Known As:
- Sawridge Inn And Conference Centre Jasper Hotel Jasper
- Sawridge Hotel Jasper National Park