Front desk is very inexperienced. I made 3 reservations through expedia:
room 1 from 8/19-8/21
room 2 from 8/19-8/20
room 3 from 8/20-8/21
The reason I booked room 2 and room 3 separately was solely because room 2 was not available for 2 nights when I made the original reservation. At a later date I made reservation for room 3 when it became available.
Front desk told me she would cancel my room 3 and make room 2 for 2 nights (8/19-8/21). Sounds good. Now I was still charged for room 3 as a no-show fee. When I contacted them again they refused to make corrections since I don't have the cancellation number - the front desk never gave it to me.
Hotel was old, small, hot during the day, and smelly. It is really a motel (except for the pool). This is the most expensive hotel during my 9 days trip in Banff-Jasper, but the worst one. My stay at Mystic Springs Chalets was 10 times better.
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- Also Known As:
- Best Western Jasper Hotel Jasper
- Jasper Inn Jasper