After a lovely stay in Banff we arrived here. The check-in was smooth and staff was friendly. When we got to our room though, the disappointment began. I checked the room over (as I always do) and discovered a whitish-gray powder sprinkled all over behind all of the beds. I was a little suspicious, but then totally freaked out to discover a tiny bug crawling on one of the pillows! I do not know exactly what the bug was and I was not staying around there long enough to find out, or to see if there was more bugs!
The lady at the front desk was quick to come by and offer us another room...which still had the ugly powder behind the beds (she said it was just a 'preventative' measure). No bugs though, so we thought we would make the best and stay. The whole room just felt dark, dated, and dirty. There was hand drawn graffiti on the welcome booklet that (among other offensive items) said 'Welcome to hell"! The whole experience had me totally put off within 30 minutes of arrival.
Plus. the room was hot and also noisy at times with the windows open. Internet was super slow too.
Luckily, Jasper and its majestic views calmed me down and made the stay bearable. We just made sure to spend as little time as possible in our unpleasant room!
For the price this certainly was not worth the $$ paid! I would not recommend this hotel and would certainly not stay there again.
Oh, and by the way there was another family staying in the room we vacated not long after....obviously nothing was really cleaned before they got the 'pleasure' of staying there! =(
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are very sorry to hear of your disappointment during your recent stay with us.
The powder in the rooms is Diatomaceous earth also known as diatomite or kieselgur/kieselguhr, is a naturally occurring, soft, siliceous sedimentary rock that is easily crumbled into a fine white to off-white powder. This is a natural and human friendly substance (and is actually edible). It is used as a pest preventative, as a safe alternative to an invisible insecticide spray. We hope this information will put you at ease. With the recent and extensive amount of rain we experienced as well as our location in the mountains, we sometimes have harmless insects that find their way inside.
Please note, If a guest is moved from a room, it is checked and cleaned again by our housekeeping staff before another guest is checked in.
The Best Western Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.