We recently stayed with friends at the Tonquin Inn over New Years. The hotel was ok. It wasn't terrible, but it also wasn't great.

The beds were comfy and clean. There was a microwave available if requested, although we didn't need one.

The room was clean when we checked in, but was never really cleaned through the duration of our stay. With the snow and ice the parking lot was sanded, and with this being a motel, you track in alot of sand/dirt into the rooms. We always left our shoes near the front door, but the carpets were full of rocks and sand. which isn't great when you get out of the shower...

The hot tubs and pool were dirty with lots of sand.
The outdoor hot tub desperately needed water, and there was one time when the hot tub was COLD! at 4pm after returning from skiing. The front desk staff advised they had just filled it, even though this could have been done when the pool is closed at night.

The staff was friendly, and the hotel is a good location with walking distance to shops, but we probably would try another hotel next time.

Busy check in but all good. Came back down as the keys didn't work but quickly solved.
Clean and quiet up stairs.
Noticed tub plug was missing and help staff replaced within 15min.s
Polite counter staff.
Would return again.
Friend was not used to having sink outside from tub and toilet. Can see sink by beds. Minor.
Will come bk if we ever are in Jasper.
Good rate.
At end of Jasper town but so easy to walk to all restaurants/shops.

Our overall experience:
The good:
- clean beds, pillows
- free, fast wifi

The bad:
- unwelcoming and awkward front desk experience
- paper thin walls (can hear guests in their rooms and in the hallways)
- very small and old bathroom
- cold (unregulated temperature) shower
- indoor pool and hot tub were freezing (women's locker room floor was flooded)
- extremely busy (small) outdoor hot tubs
- restaurant isn't open in the mornings
- expensive for what you get

Every time my family and I travel to Jasper for skiing, hockey, or through Jasper (as we have a new 6 month old daughter and the 8 hour trip to Kamloops is a little long for a one day adventure) we stay at the Tonquin Inn. We have been staying here for the past 3 years and enjoy the hotel set up; and of course the price.

The rooms are nice, the beds are great, and the showers are hot after a day of hiking, skiing, or travel. Internet is good, and free!

Keep in mind Jasper is an old town which hasn't seen any new development (I'm speculating but decades???) due to it being in a national park.

Agreed, the parking can be a hassle and the walls are a little thin during ski season but if you have been to any resort during the height of ski season, you will find Jasper significantly more relaxed.