Generally, Bear Hills' advertising does not match up with Bear Hills' reality. The site is dusty and the "park like" area pictured on the web site behind the studio units is nothing more than a utilities right of way between some private homes and a neighboring hotel parking lot. I must agree with the reviewer who noted that the Bear Hills management was confrontational. It was interesting to note in other reviews that there appeared to be a change for the worse with the new ownership a few years back. Our summer 2009 experience was quite negative. The units were very dark and worn. Bathrooms were in rough condition and the towels were like sandpaper. There is no dishwasher in the kitchen units (an appliance that I would consider a necessity in a kitchen used by myriad travelers), but there is a curt note informing the guest that you had better wash your dishes or you will be charged a fee! We bought disposables, as we were uncertain of the cleanliness of dishes that strangers had washed by hand (with rather worn and dirty looking dishcloths and tea towels). The unit we were in was a studio with the sleeping area near the kitchen area. The kitchen sink had a sleep-disturbing drip. Upon reporting this to the office after our first night, we were told they would not likely "get to it" during our stay and that we should perhaps leave a dish cloth at the bottom of the sink to catch the drips. We did this, and the cloth was drenched by morning. Obviously, a persistent drip existed. And we were not offerd aclean dish cloth to use for our dishes! Even so, we were told upon leaving a few days later (no one ever addressed the matter with us personally) that there was no drip. Management disregarded our side of the story entirely. Finally, there was a mix-up in the reservation (partly our fault) and when we returned to our unit on what we thought was our last night at the "lodge" we found all our belongings piled in the unlocked breakfast room. Staff had gone through our personal items and dumped them in a heap in dirty plastic cartons. We were told that "there was nothing they could do" and "for all we knew you had been in a accident and were dead". Not a professional approach. We were offered a discount on our bill, but that was little compensation for a ruined week. Avoid Bear Hills!
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- Also Known As:
- Bear Hill Hotel Jasper