Not a good start when faced with a load of steps to get up to the lobby on arrival. No ramp to pull your cases up. Very off hand reception who volunteered little info. Certainly should have told us about ski bus etc. Room adequate but broken power sockets and wallpaper peeling off under the window. Also had ice on the inside of the windows in the mornings. It was -30C however. They did their best to remedy these problems in all fairness. Hotel seems more suited to school parties and was rather 'soulless'. Upstairs dining room very plain but downstairs for breakfast was fine. Reception need a lesson in customer service. On asking could they check the time the train was leaving for Vancouver for us, I was given the number on a piece of paper and told to ring it myself. Not what I expected and not the usual response in Canada. Not a place I will return to because of this.
- Official Description (provided by the hotel):
- Recently renovated and located within the town of Jasper, Lobstick Lodge is near all the area's major attractions. With 139 spacious guestrooms and rooms with kitchenettes, this Jasper resort offers an excellent family restaurant, Season's Cafe, meeting and catering facilities, an indoor pool and sauna, 3 outdoor Jacuzzis, 1 indoor Jacuzzi and a fitness center. Lobstick Lodge is also a great skiing destination with friendly, knowledgeable staff. ... more less
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- Also Known As:
- Lobstick Hotel Jasper