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“Middle of the road hotel” 3 of 5 stars
Review of Lobstick Lodge

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Lobstick Lodge
2.5 of 5 Hotel   |   94 Geikie St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada   |  
Hotel amenities
Ranked #16 of 17 Hotels in Jasper
Upton, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Middle of the road hotel”
3 of 5 stars Reviewed February 17, 2014

Not a good start when faced with a load of steps to get up to the lobby on arrival. No ramp to pull your cases up. Very off hand reception who volunteered little info. Certainly should have told us about ski bus etc. Room adequate but broken power sockets and wallpaper peeling off under the window. Also had ice on the inside of the windows in the mornings. It was -30C however. They did their best to remedy these problems in all fairness. Hotel seems more suited to school parties and was rather 'soulless'. Upstairs dining room very plain but downstairs for breakfast was fine. Reception need a lesson in customer service. On asking could they check the time the train was leaving for Vancouver for us, I was given the number on a piece of paper and told to ring it myself. Not what I expected and not the usual response in Canada. Not a place I will return to because of this.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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manchester
Top Contributor
523 reviews 523 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed February 8, 2014

I agree with others that it I sin need if some tlc. Rooms do have very good amenities and there is an outside hot tub which again is very good but needs some attention. The company own a few other properties and are renovating another hotel so perhaps this one is next. Certainly, I should note that the room was too hot even though the heating was off. The receptionist said that the whole building was warm and that they themselves had fans on their desks.

Breakfast was very average.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 20, 2014

Stayed here for a couple of nights before continuing our journey. On arrival we were met by a very stroppy hotel receptionist, not the norm and our first and last in Canada. The hotel is quite old, but clean and tidy rooms are large and well equipped if a little dated. The food in the restaurant is cheaper than some of the nearby restaurants and we found it very good. A bit of a trek to the main town. Backs onto countryside a pleasant hotel with a swimming pool inside and jacuzzi inside and out.

Stayed June 2013, traveled as a couple
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Stevenage
Top Contributor
126 reviews 126 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed January 7, 2014

Our first impressions from the outside was of a very run down and much unloved hotel.
Inside the décor was in need of some TLC and we found hundreds of suitcase scuff marks along the corridor to our room.

The floor boards were really noisy throughout the hotel and we ended up playing a game of who could walk to our room from the reception area without making a sound.

This was impossible!

Our room was clean but was located near the stairwell which also gave you access to the rear car park. So every time anyone used the stairs or entrance it sounded like a herd of elephants coming in. The Hotel was extremely hot and the heat in our room was unbearable which made us both feel sick upon entering. We eventually had to sleep both nights with our windows wide open just to keep the room cool. The Bathroom was okay but again in need of some TLC.
Our LCD TV’s picture quality had more snow on it than outside of the hotel.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gibbons, Canada
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 27, 2013

We found our stay at the lobstick lodge to be quite a pleasant place to stay and the staff were very accommodating...the rooms are large and clean and modern....the food was good, we had Christmas buffet as well as breakfast buffet, prices are good for what you get....the facilities were maintained properly....the pool was a cold pool which was a definite surprise at first but the hot tubs were what they were....hot tubs....for being an older hotel the lobstick has managed to keep relevant and kept up with the times....we will be returning!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
3 of 5 stars Reviewed November 28, 2013

The hotel was clean and the rooms had all the modern conveniences (refrigerator, coffee pot, flat screen tv etc). Staff was pleasant enough. My only complaints was the company Christmas party (was informed that it was Lobstick management) that was held on our floor. The party goers couldn't seem to contain themselves to the banquet room, but rather drizzled out into the hallways, being very loud and rowdy. My husband asked them more than once to please keep it down and finally had to complain to staff. I find it ironic that it was the management team that was making the ruckus. My second complaint is that no food services are available between breakfast and supper. The restaurant closes until 5. I was confined to the hotel room with my son who was sick and no vehicle and was unable to get anything decent to feed him other than local pizza delivery. The fact that the Lodge is so far removed from the downtown corridor makes that fact a little inconvenient. There was also a little gift shop that coincidentally was closed the entire weekend that we were there.

Room Tip: Request that your room be far away from the 3rd floor banquet room OR inquire as to any functions th...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 22, 2013

Black mold found in first room after noticing wall paper was coming off the walls. We were given another room, in this room the security chain was broken and the oven did not work, ended up using the microwave for our family dinner. No apology given by the management group or staff. We have stayed at the Lobstick previous years but this experience.has reassured our family not to stay at the Lobstick. So, properly back to the Best Western or stay in Hinton.

Room Tip: If you want a good care free experience find a different location. This is only my opinion.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_Higginson, Manager at Lobstick Lodge, responded to this review, December 3, 2013
Dear Guest,
I am sorry that your experience at the Lobstick Lodge was not up to your or our standards. The problems you encountered have been repaired however I am very disappointed that we did not apologize for this situation. It is my understanding that the clerk working that night tried to rectify the issues but did not explain or apologize properly and that is not acceptable. For the record I am sorry for the issues during your stay and while the alternatives you have listed are very good I do hope you will give us a chance to redeem ourselves.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lobstick Lodge

Address: 94 Geikie St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 17 Hotels in Jasper
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Lobstick Lodge 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Recently renovated and located within the town of Jasper, Lobstick Lodge is near all the area's major attractions. With 139 spacious guestrooms and rooms with kitchenettes, this Jasper resort offers an excellent family restaurant, Season's Cafe, meeting and catering facilities, an indoor pool and sauna, 3 outdoor Jacuzzis, 1 indoor Jacuzzi and a fitness center. Lobstick Lodge is also a great skiing destination with friendly, knowledgeable staff. ... more   less 
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Also Known As:
Lobstick Hotel Jasper

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