Don't waste your time or money on Pine Bungalows. It was recommended in our well-known travel guide, but things have certainly gone downhill.
We went to Pine Bungalows with a week-long reservation. We were looking forward to a nice escape to peace and quiet along the Athabasca River. We wanted to hike and spot wildlife by day and relax by the woodburning fire by night. No TV, no radio, a rustic cabin in the woods....sounded ideal.
As experienced backpackers, hikers, and cabin-dwellers, we know what to expect from certain accommodations. However, this place is overrated and very poorly maintained. At $150/ night, we were promised a basic but cozy cabin by the river. What we got was a run-down shack with dirty, damaged laminate floors. The cabin was so far removed from the river that we couldn't see it or hear it. The bed linens and towels were unclean, and there was a sign above the sink reading "$5 charge for all unwashed dishes." So, we're hoping the previous guest did a nice job cleaning the plates.
The room was full of mosquitos due to the 2" gap in the front door, and the dank smell was overwhelming.
When we expressed our concerns with management, we did not get an apology. We let them know we would not stay as the accommodations were unacceptable. We provided my cell phone number for contact information for any questions. No one attempted to call us on that number. The individual working the front desk refunded my husband's credit card. 6 weeks later, a charge on my credit card appeared for the night we cancelled. (I had provided my number when we made the reservation 4 months earlier.)
In addition to the poor property management, their business practices should be examined.
- Official Description (provided by the hotel):
- Pine Bungalows provides a peaceful and awe-inspiring setting with self-contained cabins and bungalows for 2, 4 and 6 people on 11 acres of naturally landscaped property situated on the banks of the Athabasca River just 2 km outside the Town of Jasper. We are reasonably priced and family-friendly with discounts for Seniors and early bookings. Low season rates are available as well as Accessibility Units. We offer rustic yet modernized bungalows with kitchens and fireplaces available. We also boast Jasper's newest Conference Centre. It features 25 motel-style rooms with air conditioning, Wifi and guest amenities. On the main floor we have a spacious dining area with a 50-seat capacity along with a well-equipped self-catering kitchen available to private groups. We also have the Lazy Bear Lounge and meeting room on the lower level. Enjoy a simpler life where YOU set the pace. Relax and experience an authentic cabin in the mountains. Connect with Nature and your loved ones at your own campfire under our own Dark Sky. Excellent wildlife viewing for elk and Canada geese. ... more less
- Reservation Options:
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- Also Known As:
- Pine Bungalow Cabins Hotel Jasper