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“Disappointing accommodation at Sunwapta” 2 of 5 stars
Review of Sunwapta Falls Rocky Mountain Lodge

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Sunwapta Falls Rocky Mountain Lodge
2.0 of 5 Resort   |   Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)   |  
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Hotel amenities
Announcement
Open May 14!
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Disappointing accommodation at Sunwapta”
2 of 5 stars Reviewed September 16, 2006

We stayed at Sunwapta Falls Resort in August. We were very disappointed with the shabby chalet type rooms. They are definately due a refurbish. However the restaurant, staff and food were great. Also one of the best gift shops around. Best bit about the stay was we saw a bear. As for the title Resort, this may be a slight exaggeration as all we found was a run down play area.

  • Liked — Restaurant
  • Disliked — shabby rooms
  • Tips/Secrets — This is the only stop we could find between Jasper and Banff but we wished we had stayed at Jasper as the journey is not as far as we thought.
  • Stayed August 2006, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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381 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Lincolnshire, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2006

With 4 of us travelling, we booked a Sunwapta Suite - a Hideaway and a Rocky Mountain double with a connecting door.
The rooms were large enough, clean and cosy; the staff friendly, polite and efficient; and the food excellent.
Like everywhere in the Rockies in August, it was a little more expensive than we would have liked, but well worth it.

  • Liked — The food!
  • Disliked — Distance from nearest town
  • Tips/Secrets — Take a hike to Sunwapta Falls in the evening!
  • Stayed August 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, California
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed August 20, 2006

This is a beautiful location, convenient to the Columbia Ice Fields and Jasper. While we were there, people were constantly being turned away because there were no vacancies. But, frankly, we were disappointed. First, there were the pipes... When the adjoining cabin flushed the toilet in the middle of the night, I sat up in bed startled by the sudden noise. We discovered that it was morning by the sounds of the sink and the shower next door. Second, the staff were "snippy." There's no other description. It was clear that we were lucky to stay there -- not that they were lucky to have us. The breakfast was outrageously expensive, but their pina colada muffins were excellent. The shower was wonderful and powerful, but went cold on me for a moment. And, some small things: no hair drier or clock in the room; towels were thin. The setting is very nice -- an evening stroll by the falls is valuable. If it weren't for the setting, there'd be no reason to stay there.

  • Liked — Location
  • Disliked — Pipe noise from other travelers
  • Tips/Secrets — Check out the cabins outside of Jasper
  • Stayed August 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 9, 2006

Stayed here for two nights in the Rocky Mountain Double. The rooms were clean, pleasant and comfortable with a fridge included. We found the staff to be very helpful and pleasant and numerous people keeping the surrounding areas clean and neat. The only downfall is the fact that it is half an hour at least outside Jasper but if you don't mind then it is the place for you.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 3, 2005

This place is a charming and rustic motel located centrally on the Jasper Banff parkway allowing for lots of daytime exploring.

Staff are great and our "fireboy" the guy who comes and lights the fire for you (no charge for firewood - but leave the guy a tip)he was great as were other staff - including the fellow at the desk who ran out at 6:30 in the morning to help us scrape of the first hints of frost.

We had only two issues with this place - on night one we had a group (3 or 4) talkers in the adjoining room (with paper thin wall separating us) - they were reasonable and chatted and laughed till 1:30 in the morning when we finally had enough and had to yell through he wall for them to go to bed. Night two was as peacefull as we had expected even with guests in the adjoining room.

The evening meal was exceptional and could have been served at any fine restaraunt. However, breakfast was an embarrassment to all Canadians - considering the international guest we encountered I could not recommend they eat there in the morning! a cold "continental" ceral, muffins etc for $8.00 or a hot steamer - hard scrambled eggs, soggy hash browns? sausage and bacon. $13.00 I've had better breakfast at most B and Bs and other hotels around the world. (They have enough staff to cook fresh if they tried)

Rates are fine - its a national park - nothing is cheap!

  • Stayed September 2005
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed August 27, 2005

There are good points about this place, but I'm afraid the overall impression is going to be disappointment. For the sky high price you're paying, it just doesn't cut it. The main positive point is the staff: from the front desk guy to the waiters and waitresses at breakfast, the young staff from various countries and backgrounds were friendly and helpful. But everything else is a letdown. Our log-cabin style room was average, but the bathroom was dreadful: a basic showerhead from which the spray was so fine it felt like it was cutting into your back, and a flimsy nylon curtain which was sucked into the spray, forcing you to push it off your body as you showered. The walls were clad in a plastic material. Too fussy? I wouldn't be if it was a cheap place, but we were paying more than $180 per night plus tax. No reduction for early booking, no breakfast included despite the fact you had no option of going anywhere else, very basic TV although there was nothing to do after dark, no view, and no fireplace in our room: I wonder what people lucky enough to have one of those were paying. I see the management reads these reviews, but I don't see anything other than rebuttal of points raised: how about an occasional "fair point, we'll do something about that"? You can argue that it's a hotel in a wilderness setting for a different kind of holiday, but that's not an excuse for charging Hilton prices for cheap fitments and no extras.

  • Stayed August 2005
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 23, 2005

We stayed hear for 2 nights in July 850CAD for a 2 bedroom suite (which we were happy to pay when we booked until!!!!! it turned out to be 2 bedrooms with an ajoining door, our room had a mouse trap in and the ajoining room had mouse droppings on the table, the staff were the worst we had come acrossed (accept the guy in the gift shop very friendly and informative) all very young and uncaring, a coach party were being served in a separate restaurant upstairs they seem to take priority over the main restaurant or the kitchen could not cope!!! as we waited over a 1 hour for our food it was only the fact that there was no where else to go that we waited, breakfast was just as bad plenty of staff but no food you had to ask for the bread, the cooked food and the juice to be topped up. When you are paying separately for this which is not cheap I do not call this good service. BE WARNED!!!!! never again. over priced would not reccommend.

  • Stayed July 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunwapta Falls Rocky Mountain Lodge

Address: Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Suites
Hotel Style:
#4 Romantic Hotel in Jasper National Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sunwapta Falls Rocky Mountain Lodge 2*
Number of rooms: 53
Official Description (provided by the hotel):
A recent recipient of TripAdvisor's Certificate of Excellence, Sunwapta Falls Rocky Mountain Lodge is an ideal choice if you're looking to unplug from the hectic pace of regular life. Most often chosen for our location, the lodge is a scenic 45-minute drive south of downtown Jasper. We're open from mid-May to early-October.Our location provides a less distracted experience of our natural surroundings. Located just off the Icefields Parkway, our cabin-style accommodation is nestled in the forest between mountains and lakes with just a short walk to the beautiful Sunwapta Falls and many major attractions nearby. In the evenings its just us, the stars, the sound of the falls and the scent of wood burning as it crackles in our many fireplaces. There's no cell phone reception and there are no phones in the rooms. Despite our rustic setting, our accommodations are immaculately kept with award wining housekeeping practices, and our evening dining is not to be missed. Satellite internet is provided via WiFi at no charge and satellite TV is also provided at no charge. With only 50 rooms, the service at Sunwapta is exceptionally high. Our front desk commits time to each guest, providing complementary expert advice and daily customized sightseeing agendas to help you experience those WOW moments. We also act as ticketing agents for all the major and minor attractions. During your stay with us, we will take care of all your activity bookings and daily planning. Each and every one of our staff is entirely committed to helping you have a truly memorable experience in Jasper National Park. Prepare to be 'treated like royalty'!A 2 star property, Sunwapta offers a mix of cabin-style accommodations with real wood-burning stone fireplaces (includes complementary wood and service), and contemporary hotel style rooms. Our accommodations are suitable for romantic getaways and family vacations. We look forward to helping you experience the best of Jasper... wonderful by nature. ... more   less 
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Also Known As:
Sunwapta Falls Rocky Mountain Hotel Jasper
Sunwapta Falls Hotel
Hotel Sunwapta Falls

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