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“Basic stay but best location on Icefield Parkway” 3 of 5 stars
Review of Sunwapta Falls Rocky Mountain Lodge

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Sunwapta Falls Rocky Mountain Lodge
2.0 of 5 Resort   |   Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)   |  
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Hotel amenities
Calgary, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Basic stay but best location on Icefield Parkway”
3 of 5 stars Reviewed October 13, 2012

Stayed in a Sunwapta 2 bedroom suite. Huge rooms smell from the wood-burning fire-places in the rooms. Bed linen is old and torn in places. Bathrooms are small but functional.
The on-site restaurant is however completely worth the stay. Advance reservations are a requirement. Every dish was a gastronomical masterpiece that required ample preparation time.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Delta, Canada
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 10, 2012

The room was in need of some major updates and the blinds were filthy. The only place to get any food is the attached restaurant and they were putting on a buffet for $39 a plate. For that kind of money we were naturally expecting a high quality meal but what we got instead was a few cold salads (had to ask for any dressing), inedible turkey and cold supermarket ham at the carvery.Such a huge price tag for such cheap, poor food. We felt totally ripped off. Better drive on and avoid this place.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcorlett, Director of Sales at Sunwapta Falls Rocky Mountain Lodge, responded to this review, October 22, 2012
Dear Tsawtravel,

Thanks for taking the time to leave your review on TripAdvisor and for challenging us to the higher level of service and care we normally provide. We are all very sorry that you did not receive the care, quality, value and service we are so highly rated on TripAdvisor for.

It is difficult for me to repair a negative experience after it has occurred, so I would first like to apologize that I was not made aware of the situation immediately. I am confident that our usual level of care and conscientious consideration of our guests' needs would have come across.

There is no doubt we could have worked out a meal option for you that would have been exceptional, and fit into your price expectations. We generally receive high ratings for our evening dining, so your review was quite disheartening. Our Restaurant Manager extends his apologies and we are happy to refund your food and beverage charges.

While we are a 4 circle rating on TripAdvisor, we are a 2 star hotel. Our rooms are basic, however, they are normally exceptionally clean. Our rooms are inspected annually by AAA and the AHLA (Alberta Hotel and Lodging Association) and we have received the AHLA award for housekeeping practices for decades running. The comfort and cleanliness of our rooms are usually highly rated.

Again, it is so unfortunately that I was not made aware of your situation at the time as I would have been more than happy to arrange another room for you, or at least to have it re-done to our usual standards while you joined us for dinner.

Overall Tsawtravel, I feel that we really didn't make our usual caring connection with you and if we would have I believe your experience would have been substantially different. In lieu, if you felt that you wasted your good money here, I would like to make sure you get your good money back. I hope you can take an offer of compensation as a sign that we care, we're sorry, and if you have a chance to come back, we'd love another shot!

Please email me directly at: matthew@sunwapta.com.

Thanks again Tsawtravel!

Matthew Corlett
Director of Sales
Sunwapta Falls Rocky Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manzanita
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2012

The lodge is over 20 miles from Jasper but great place to spend a couple of nights. The cabins are quaint with a fireplace but the chairs are not too comfortable. The personnel were fantastic, helpful, and friendly.
The location worked out perfect for us. We made it there mid afternoon from Banff and had time to visit Sunwapta Falls. Next day we went to Athabasca Falls and on to Jasper and took the Maligne Lake boat trip which was beautiful. Then after leaving the Lodge we went to the Columbia Ice Field.
Don't forget to visit Patricia Lake while in Jasper. A great surprise in scenery and picture taking - a favorite spot for artists.
Although the restaurant was a bit expensive it was one of the best meals we had on our trip. Highly recommend eating there (although it is the only place around).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poulton Le Fylde, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 8, 2012

Found this place as we wanted somewhere to stay between Lake Louise and Jasper from where to explore the Glaciers.
Slightly expensive restaurant prices, but this is the only place for miles around! Good motel accommodation - dodgy Wifi, but again that's the location!
Sunwapta falls are amazing.

Room Tip: Good position to break journey between Jasper and Lake Louise
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 28, 2012

We tried to get accommodation for Jasper just to find out that this hotel is around 50km from Jasper. Next time I should be more careful in checking the distance from city center when I book my hotels.
When we got there we were a little bit scared of how the resort looks from outside but after a while we started to like it. The resort has a first class look at the peak just next to it and it's within walking distance of Sunwapta falls. The resort is quite close to the highway but there is basically no traffic after night fall. The room was very basic but clean. It has no A/C but you don't need one in that location. The staff was very friendly and helpful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anglesey
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 27, 2012

My friend and I spent three nights in this hotel and we were very happy there. From the moment we booked in, everyone was so helpful to us. Joey at reception helped us book a trip and also helped us with another query. Nothing was too much trouble. The rooms were lovely, little small cabins. The bed was so comfortable, wifi was a bit up and down but only to be expected in the area. The restaurant was also good and the servers were very friendly and again helpful.
I would highly recommend this hotel.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 25, 2012

Although the accommodation itself is only average I give a very good rating for the customer care and the restaurant. We stayed here overnight since the prices in Jasper were rather high and the price here although a bit high compared very favourably with those in Jasper.

The cabins are comfortable and its very peaceful, the wi fi is very slow but in a fairly remote area to be expected.The restaurant food was very good, far better than we had expected for such a remote location--the steak was one of the best I have eaten for some time. The staff from France, UK and Canada were great- very helpful-- for anyone travelling on the Icefields Parkway and not wanting to pay the high prices in Japer then I would recommend stopping off here.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunwapta Falls Rocky Mountain Lodge

Address: Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Suites
Hotel Style:
#3 Romantic Hotel in Jasper National Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sunwapta Falls Rocky Mountain Lodge 2*
Number of rooms: 53
Official Description (provided by the hotel):
A recent recipient of TripAdvisor's Certificate of Excellence, Sunwapta Falls Rocky Mountain Lodge is an ideal choice if you're looking to unplug from the hectic pace of regular life. Most often chosen for our location, the lodge is a scenic 45-minute drive south of downtown Jasper. We're open from mid-May to early-October.Our location provides a less distracted experience of our natural surroundings. Located just off the Icefields Parkway, our cabin-style accommodation is nestled in the forest between mountains and lakes with just a short walk to the beautiful Sunwapta Falls and many major attractions nearby. In the evenings its just us, the stars, the sound of the falls and the scent of wood burning as it crackles in our many fireplaces. There's no cell phone reception and there are no phones in the rooms. Despite our rustic setting, our accommodations are immaculately kept with award wining housekeeping practices, and our evening dining is not to be missed. Satellite internet is provided via WiFi at no charge and satellite TV is also provided at no charge. With only 50 rooms, the service at Sunwapta is exceptionally high. Our front desk commits time to each guest, providing complementary expert advice and daily customized sightseeing agendas to help you experience those WOW moments. We also act as ticketing agents for all the major and minor attractions. During your stay with us, we will take care of all your activity bookings and daily planning. Each and every one of our staff is entirely committed to helping you have a truly memorable experience in Jasper National Park. Prepare to be 'treated like royalty'!A 2 star property, Sunwapta offers a mix of cabin-style accommodations with real wood-burning stone fireplaces (includes complementary wood and service), and contemporary hotel style rooms. Our accommodations are suitable for romantic getaways and family vacations. We look forward to helping you experience the best of Jasper... wonderful by nature. ... more   less 
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Also Known As:
Sunwapta Falls Rocky Mountain Hotel Jasper
Sunwapta Falls Hotel
Hotel Sunwapta Falls

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