I am sorry to write this review but I wouldn't want others to experience what I had to experience. I am also sorry because, beside the cleanliness and small portions at their restaurant, the staff was kind, respectful and knowledgeable. My husband, four daughters and I have recently returned from our trip this August 2012. We stayed at the Pocahontas cabins this summer. We had chosen to stay at their luxury two-story cabin, overlooking the pool. First issue was an ashtray with a cigarette in it on our second floor veranda. Second issue was the poor window coverings which could only close with great difficulty, and the mousquitoes in the room. Their mosquito lamp is not effective at all to get rid of mosquitoes or flies. Third issue was the dirty, dusty rugs throughout. I was convinced that they had not vacuumed for awhile. Fourth issue was the back of all washroom doors were plastered in a quarter inch dust and grime on the hindges, ridges and trims. The baseboards, corners, etc, were all full of dust collected there over the years. It was an awful sight. Fifth issue was that the tub/shower enclosure showed evidence of a previous use. There was soap scum with shavings of hair splattered on the bathtub enclosure as well as water stains, evidently the wall inside the shower has absolutely never been cleaned. Sixth issue was that all the beds were sloppily made, almost as though someone had slept there during the night and in the morning had clumsily pulled the covers to hide the evidence. The bedsheets, blankets and bed covers were bumpy showing evidence that they were bunched up, not straightened flat. At the sight of all that uncleanliness, I did not feel comfortable drinking from their glasses or sleeping in their beds. I was questioning if the pillows had been placed on the floor, etc. Even though I complained to them directly and filled out their comment card, I was not offered any discounts for the room and no manager came to apologize and never attempted to rectify the situation while we were there. We did receive a small discount at the restaurant, though. One issue separate from the cleanliness was the room set-up. In the upper floor, there was a bedroom with an en-suite. That bedroom had a door, but had two queen size beds in it and a large television. There was outside of the room, in a little den, another queen size bed and a window but no door and no television. As you go up the stairs and reach the top, you are faced immediately with that bed. Therefore, there was no privacy at all in that room. Well, I had to put my children somewhere because they had to share beds. I ended up having to put my children in the private bedroom with the en-suite and I ended up having to sleep in the den with no doors and no privacy for my husband and I. When we needed to use the washroom we had to go through that room or go downstairs.This was extremely inconvenient for both my husband and I and was truly an illogical set-up. I became quite paranoid with the whole affair and was truly disgusted by my visit. I have decided that I will never return there again.
I have tried a few years ago the Miette Hot Springs Resort and I truly enjoyed all. I also favor it...
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