Three fire alarms from 2:30 to 5:00 am. No direction from staff. Two trips out to vehicle with -40 weather and a very rude front desk lady. ( big lady with neufy accent)
Charged full rate and we checked out at 6am due to them having the fire alarm now on silent mode.
The second alarm people actually stayed in their rooms!
I see from past posts this is ongoing and feel that if you choose to stay at this chain of hotel once they got your credit card your on your own.
I will ensure I spread this information via social media so hopefully other families are not subject to this torture.
I have three children aged 8,7,5 and the girls are totally scared to stay at hotels anymore....
Business such as Pomeroy should have consequences for faulty equipment and bare minimum should cover the costs of a traumatic stay.
I was told by the lady at the front desk that she thinks it's fair to charge the full rate a the fire alarm is there for our protection!
I'm sure the manager will sugar coat it with some statement by I will never stay with any hotel associated to Pomeroy.
- Official Description (provided by the hotel):
- Presenting Pomeroy Inn & Suites - your first choice for hotels in Grande Prairie, Alberta. We want to be your home away from home when you travel to Grande Prairie, and we work hard to guarantee your complete comfort and satisfaction. You'll find our 152 luxuriously designed and exceptionally clean suites set new standards for amenities and conveniences among Grande Prairie hotels. And you'll appreciate the warm hospitality of our attentive staff, who are here to serve you 24 hours a day. ... more less
- Reservation Options:
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- Also Known As:
- Pomeroy Hotel Grande Prairie
- Holloway Inn & Suites Grande Prairie, Alberta