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“Disappointed” 2 of 5 stars
Review of Jax Grill & Lounge

Jax Grill & Lounge
10612 99 Ave, Grande Prairie, Alberta, Canada
780.830.4241
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Ranked #32 of 160 restaurants in Grande Prairie
Cuisines: Canadian
More restaurant details
Restaurant details
Good for: Special occasions, Entertaining clients
Dining options: Reservations, Late Night
Description: Located in the Podollan Inn & Spa, Jax Grill & Lounge is decidedly different from the traditional hotel dining room. Perfect for relaxing and enjoying breakfast,lunch, dinner, cocktails or gathering after a long day. Our elegant ambiance offers plush leather furniture. Jax's showcases a new and innovative menu and offers a large selection of martini's, spirits, wine and ale. Join us and taste the difference.
Peace River
Contributor
12 reviews 12 reviews
5 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Disappointed”
2 of 5 stars Reviewed December 30, 2012

We are not from town and have stayed at Pollodan 3 times in the last few months. First experiences with Jax in October and mid December 2012 were very good. Last time I was there December 12/13th and the fajitas were soo good! Begged my husband to take me for lunch there again at end of of December. I guess the menu has changed from December 12 until December 29th. The fajitas came with totally different items and were cooked very differently. Todays fajitas were oily and not near as good! Last time fajitas came with lettuce,tomato, jalepenos, cheese. The ones today did not come with any of this and came with beans and rice. Yuck!

  • Visited December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie L, Director of Sales at Jax Grill & Lounge, responded to this review, January 29, 2013
Thank you for staying with us and returning to eat our fajitas three times! We appreciate your input. On occasion, different Chefs vary the recipe. We will share your commetns with the Chefs. Hope to see you soon.
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47 reviews from our community

57% Recommend
    14
    13
    7
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent food and great service”
5 of 5 stars Reviewed November 27, 2012

Simple but well done dinner, great service. I had an issue and called for a manager, he solve the problem with a glance. Decent breakfast next day. Coming back for sure!

Visited November 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie L, Director of Sales at Jax Grill & Lounge, responded to this review, January 29, 2013
Thank you for sharing. We are delighted that you enjoyed your meals and the customer service was great. See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Terrible food, terrible service, uncomfortable atmosphere.”
1 of 5 stars Reviewed November 13, 2012 via mobile

We decided to try Jax for lunch based on reviews we read. The sign at the entrance said Please Wait To Be Seated. We entered and waited as directed. As we stood in the door way, we watched and listened to employees argue, and totally ignore us. It became kind of awkward, and I was tempted to turn around and walk out, but for some reason, we didn't.
As we were waiting for our food, a girl behind the bar yelled to another employee if she should throw out the glass rimmer as "it looks like its gross and full of germs".

Finally our food arrives, both of our orders are messed up. Husband orders a bison burger, with feta cheese infused. His comes with no feta. I ordered the crispy chicken burger. It came with a slice of mozerella on top, which I did not order. The reason I ordered this burger, is that It came with a lemon aoli. Well, there was no aoli. I asked if I could please get some on the side. The waitress asked me again what it was, she clearly had no idea what aoli was. She walked in and out of the kitchen a few times, stood behind the bar for a few minutes, then returned to me and said "Sorry, we don't have any of them left, hopefully we get them in soon for next time".......... Them? It became very clear she had no idea what I had asked for and therefore didn't ask the kitchen staff at all.
Proceeded to eat my burger, which was thin and so unbelievably dry. It was hard to eat. There was no chicken in parts, and an overwhelming amount of bread. I should also mention, it was advertised as coming on a seseame seed bun, which it didn't.

After finishing, our waitress is no where to be found. Another girl comes to our table to take our plates and said our server had to step out.

The environment was totally unprofessional, and the food and service were terrible. Not even that the quality was not worth the price, it wasn't worth anything at all. For the first time in my life, I left without tipping a single penny. We will not be returning.

    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie L, Director of Sales at Jax Grill & Lounge, responded to this review, January 29, 2013
We apologize for your experience. We now have better training in place which will create an overall better dining experience.
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Contributor
12 reviews 12 reviews
5 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not Worth It”
1 of 5 stars Reviewed November 5, 2012

Not at all worth the money. Under staffed, under stocked and mediocre food. Large portions do not compensate for bland flavours and the price of the bill will leave a bad taste in your mouth.

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie L, Director of Sales at Jax Grill & Lounge, responded to this review, November 9, 2012
We now have a new award winning Executive Chef and management. A new pub-style menu will be introduced within the next couple of weeks, including more drink options. We hope you will enjoy these changes.
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High Level, Canada
Senior Contributor
29 reviews 29 reviews
11 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Mmmm prime..”
4 of 5 stars Reviewed November 2, 2012

All you can eat prime rib and crab legs!! Who does this?? Jax does and does it very well. I had to undo my belt. yumm.

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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