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“Terrible” 1 of 5 stars
Review of Paradise Inn & Conference Centre

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Paradise Inn & Conference Centre
3.0 of 5 Hotel   |   11201 100th Avenue, Grande Prairie, Alberta T8V 5M6, Canada   |  
Hotel amenities
Ranked #14 of 20 hotels in Grande Prairie
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Terrible”
1 of 5 stars Reviewed June 17, 2012 via mobile

The service from the staff was just OK, until i checked out, the old man that was at the front desk was a bit dude, i stood in front of him for a couple minutes before he payed attention to me. I said hi, im checking out. He looked at me and said "from???" with a look that says dont bother me. It took about 20 minutes to check the room for me to get my safety deposit back. Plus not that i care but he had his dog with him! Behind the counter! With some dog toys laying arround! I dont know but...
As far as the room, the air conditionning wasent working for 3 days i was there. It was awfully hot in there. Guests would leave there door open to have air circulating. I started doing the same thing! Me and my friend were watching tv, in the bed, with the door opened! Ridiculous. There was no water pressure in the morning, and hot water was definetly lower. The sink was half blocked and so was the drain in the bath thub. The toilet didnt flush well...... Needless to say its my last time there!

  • Stayed June 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 people have reviewed this hotel

Traveler rating
    11
    8
    4
    6
    17
See reviews for
7
7
4
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Grande Prairie, Alberta, Canada
1 review
5 of 5 stars Reviewed May 24, 2012

Thank you to Lisa O'Brien, Chef C. Hangst, Harvey and his banquet staff and all the other staff who helped make our wedding reception PERFECT and memorable. Many of our guests commented that they were treated so well and that the staff were very professional, and of course, the food was absolutely delicious! The main comment about the food was that the meat was cooked perfectly! The banquet room was clean as well as the bathrooms, the concourse, the bar - it was all perfect. Thank you, thank you and thank you.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2012

If the completely dated building exterior wasn't enough to raise question then let me tell you the rooms are no better. To top it off paper thin walls will insure you hear every movement of your neighbour. I can't believe I payed $130 to stay here. Time to put a little money back into this dump.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton, alberta
2 reviews
1 of 5 stars Reviewed March 6, 2012

Just a terrible hotel. Could have overlooked the aged hotel that has never had any upgrades or renovations if it wasnt for the worlds filthiest carpet in the rooms and halls, the rooms overcrowded with crappy furniture, the dusty rooms that have never seen the light of day, and paper thin walls. To top it off the hotel is frequented by out of town rig pig workers (most of whom are decent men) but some of whom, are on their 'days off away from camp' and decide to have a drinking party with 8 people in their room till 4 am, throwing furniture and smashing bottles, despite frequent visits from the security guard asking them to quiet down. Oh and the guy next door who decided to treat me to the privilege of listening to his half hour with a prostitute. The hotel reception staff was over the top rude, refused to change me rooms despite several noise complaints about the drinking party next door, which never did quiet down from the security guards request.
Anyhow, RUN dont walk away from this ghetto fabulous hotel. there are plenty of other nicer hotels in GP within the same price range.
And no, I'm not a travel snob or complainer by any means, Ive travelled to some less than desirable places with rugged accommodations, but truly this hotel is the worst. I cant believe my work booked me here. Its disgusting.

Room Tip: Stay somewhere else. There are no good rooms in this hell hole.
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  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Number27SB, General Manager at Paradise Inn & Conference Centre, responded to this review, March 15, 2012
We would like to thank you for sharing your response with our Trip Advisor reviewers. We appreciate your input as it affords us the opportunity to improve our service and product.

We provide nightly security to ensure these type of issues do not occure at our property. We are reviewing our policies with all of our staff members to ensure quality of service and that these type of issue do not occure again. As hoteliers we take pride in the service we provide to all our valued guests, and please rest assured that this is not the norm for our hotel.

If I can be of any further assistance in the future please do not hesitate to contact myself directly at the hotel.

Many Thanks,

Walter Bradley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitscoty
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 29, 2012

My Company booked this room for me the location was good close to shopping malls. It was ok for me. as all I needed was a place to stay before catching a company ride to my next posting. The bed was comfortable and the linens were clean. The hotel shows its age and is in need of a renovation.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Number27SB, Manager at Paradise Inn & Conference Centre, responded to this review, March 2, 2012
We would like to thank you for sharing your comments with our TripAdvisor visitors.

We were very pleased to read that you enjoyed your stay in our hotel.
It is always encouraging for us to learn that our guest are pleased with our services and facility as it is what we strive for everyday. We are truly focused on providing magical customer experiences.

If I can be of any assistance in the future, please do not hesitate to contact me directly at the hotel.

Walter Bradley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 18, 2012 via mobile

Went to stay at this hotel because I was passing through grande prairie, arrived at midnight an approached is ignorant on duty clerk, asked about a room, he said yea we have rooms available do you have ID I handed my ID to the clerk and he responded " I cannot rent you a room because you have a grande prairie address" I moved to Edmonton a few months ago and never changed my ID yet I replied, he then responded nothing I can do for you in a snotty tone. Why is it that a paying client that wants to catch a few hrs sleep before he travels 10 more hours north gets refused? Don't worry I invested the extra 20 bucks and stayed at the holiday inn.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Number27SB, Manager at Paradise Inn & Conference Centre, responded to this review, March 2, 2012
We appreciate your input as it affords us the opportunity of where we can do better. We pride ourselves on service levels which are our primary concern.

Thank you again for sharing this and providing us the opportunity to improve. If I can be of any assistance in the future, please do not hesitate to contact me directly at the hotel.



Walter D.Bradley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 23, 2012

Staff were unprofessional and rude. Phone didn't work. Toilet wouldn't flush. They moved us immediately to the room next door. Beds were comfortable. Everything else in the room was poorly and cheaply finished and old. Toilet and sinks were old and chipped. Grouting appeared unsanitary. Spend a few more dollars to go elsewhere.

Room Tip: Go elsewhere.......
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  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Number27SB, Manager at Paradise Inn & Conference Centre, responded to this review, March 2, 2012
We appreciate your input as it affords us the opportunity of where we can do better. We pride ourselves on service levels which are our primary concern.

Thank you again for sharing this and providing us the opportunity to improve. If I can be of any assistance in the future, please do not hesitate to contact me directly at the hotel.

Many thanks

Walter D. Bradley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Paradise Inn & Conference Centre

Address: 11201 100th Avenue, Grande Prairie, Alberta T8V 5M6, Canada
Location: Canada > Alberta > Grande Prairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 20 hotels in Grande Prairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Paradise Inn & Conference Centre 3*
Reservation Options:
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Also Known As:
Quality Hotel And Conference Centre
Quality Inn Grande Prairie
Paradise Inn & Conference Centre Grande Prairie, Alberta

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