The first "non-smoking" room I was put in smelled very strongly of smoke and perfume, so I asked for a new room. The lady at the front desk was very friendly, apologetic, and promptly put me in a new room. The new room didn't smell like smoke, but it was like a cheap honeymoon suite. It had old carpet that was partly torn, and that had a few stains (one VERY large) on the carpet. I wore my shoes/slippers the entire time I was in the hotel because it felt dirty. My bed also had the old-style blankets and I couldn't help but wonder how many people had used them over the decades. There were fake plants in the room, an old four-poster bed, and mirrors surrounding the bedside-jacuzzi -- not the type of room I was looking for on my business trip. I kept imagining where the carpet stains came from in such a "romantic" suite. I didn't sleep well because I just felt uncomfortable and unclean. Also, the breakfast choices were quite limited. The location is good in the sense that it is close to lots of amenities, but it is also in a shady part of town. I went for a short (2-3 blocks) walk to the grocery store, and encountered a woman stumbling across the street and a man with his pants down passed out on a bench. I travel a lot, and I never feel homesickness, but this trip made me feel very lonely for home. This hotel could use a good renovation!n Many of the halls were also very smoky. Otherwise, the workout room was ok (tiny, but good enough). Parking was included and fairly good (although half of it was across the street). The lady at the front desk was considerate enough to call and ask if my second room was better, and although it wasn't good, it smelled better than the first one and I didn't want to ask for another switch. Next time I'm in Fort McMurray, I'll try a different hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 1, 2013
Thank you for your candid comments about your recent stay with us. Reviews like this show us where we can improve. First of all, I am happy to hear that our Guest Service team tried to assist you and thank you for mentioning that good service. We have addressed with our housekeeping team, the smoke smell that was in a non-smoking room. We do have procedures in place for when this occurs and apologize this was not the case for your stay. We will continue to enforce and monitor these procedures so that our Guests comfort is not sacrificed. With regards to the final room assigned during your stay, that room is one of the last of our rooms to benefit from our recent refurbishment. It was one of the last available rooms on that day to offer you and we were hoping that it would be seen as an upgrade, I apologize that it was not the case, due to your comments we have addressed the points you highlighted with our maintenance and housekeeping teams. Again, thank you for taking the time to review our hotel and we hope we can provide another opportunity to serve you in our newer rooms.
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GM Nomad Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.