We were really looking forward to our stay at the Matrix last weekend. Check in went smoothly and we were very impressed with the decor and feel of the hotel. Unfortunately we had serious problems with the room temperatures, the remotes, and the wifi.
We asked the front desk if they could adjust the heat down in our room as it was hovering around 23 degrees C and the thermostat did not appear to be working. They advised us to open a window (not possible, all were secured shut). They sent up a fan for us, but just left it in the room without plugging it in. We had to move the bed to find an outlet to use in the bedroom, plugged the fan in...and it didn't work. Neither did the wi-fi connections or the TV remotes. They moved us to another room but all 3 problems recurred...apparently in the winter the rooms cannot be cooled, you just take what you get which was far too warm and stuffy for us. We considered leaving to find another hotel at 9pm but thought we would make the best of it. Only to be woken up an hour later by 6 eight year old boys in full soccer uniforms playing soccer in the hall outside our room.
The worst part is, when we told the front desk staff at checkout that we did not enjoy our stay and would likely not return, they were mildly apologetic but basically just shrugged and said that since we had prepaid for our room through Expedia they could not adjust the rate.
The Matrix reminded me of a shiny red apple that looks so appetizing and juicy but when you bite into it, it is mealy and bitter. Very misleading.
- Official Description (provided by the hotel):
- Matrix Hotel’s luxurious surroundings highlight the urban lifestyle of downtown Edmonton. All Matrix guestroom rates are inclusive of Deluxe Continental Breakfast, Evening Wine Tasting, Parking, High Speed and Wireless Internet Access, Business and Fitness Centre Access, Local and Calling Card Telephone Access. The hotel is conveniently situated within walking distance of light rail transit, the Legislative Assembly of Alberta, major corporate office towers, boutiques, restaurants, entertainment and Edmonton’s incredible river valley park system. Naturally inspired by elemental design, Matrix combines the sleek sophistication of custom-designed furnishings with the simplistic beauty of natural materials to produce an environment that is both elegant and serene. The Lobby features rich soft grey and black leather seating and dazzling two story stone fireplace with water feature. A dramatic floating staircase leads you from the Lobby to our Hospitality Suite also featuring a second cozy fireplace and outdoor glass terrace. Interesting artifacts punctuate warm hues of silver, pewter and platinum throughout the Hotel’s public spaces. ... more less
- Reservation Options:
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- Also Known As:
- Matrix Hotel Edmonton, Alberta