We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Matrix Hotel and Edmonton?

We'll send you updates with the latest deals, reviews and articles for Matrix Hotel and Edmonton each week.

  • Save Matrix Hotel
  • E-mail this page
BOOK NOW!

Matrix Hotel: Traveler Reviews


Matrix Hotel
Hotel class 3 of 5
Back to Matrix Hotel
10640 100th Avenue | 107th Street NW, Edmonton, Alberta T5J 1J1, Canada
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates

Traveler Reviews

89% Recommend
4.0 of 5 stars 39 reviews
Excellent
Very good
Average
Poor
Terrible
0
By trip type
All (39)
[ Date ] [ Rating ]
It's a 4-star hotel experience at 2-star hotel price!

Matrix Hotel

Save Review
5 of 5 stars
HappyTravleBug 6 contributions
Edmonton, AB Canada
Jul 7, 2009 | Trip type: Business, Solo travel

I was so much excitingly surprised when I first opened the room door. wow, it's a 4-star hotel design inside the room for sure! And with $89 per night(expedia rate), where else can you get such a good deal???
The bed is so comfortable, the bathroom is so clean and every small details in the room has been taken great consideration.
The lobby design is very elegent and trendy, front desk staff are very polite and efficent.
Free breakfast is very nice too.
It's 100% Hidden Gem in Edmonton downtown!!!
This is a hotel that I would confidently recommend to everybody who travels to Edmonton!
And this review is for our two stays here within a week in June!
This hotel is the best value in Edmonton!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35_49
  • Member since January 27, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Modern Trendy Interior w/ decrepit exterior and customer service

Matrix Hotel

Save Review
4 of 5 stars
sofaonasock1 2 contributions
Bay Area, CA
Jun 25, 2009 | Trip type: Family

Was in town for a family wedding. Booked this hotel as this was the trendiest hotel w/ a really good price! ~$89/nite for 2 double beds!

The inside of the hotel is trendy, chic, and modern. According to the staff, this hotel was fully remodeled in late '07. The beds were comfy and so was the mattress. I was extremely impressed w/ the flat screen TV, Harmony universal remote (retails for ~$100 each), as well as satellite TV box in each room!

The exterior of the hotel was decrepit. Downtown Edmonton leaves much to be desired. Word on the street is that crime is a concern thus the bellman was patrolling the parking lot on a hourly basis. The parking lot was a decrepit lot behind the hotel. The asphalt was mostly broken and it seemed like a city lot more than a hotel parking lot. The exterior of the hotel was obviously also not part of the remodel in '07...

Service left much to be desired. As we requested two rooms, we requested for rooms next to each other, on the same floor, away from the elevator, and on a high level, all of which were denied since the hotel was "full" and we had a late check-in...fair. As I was about to take a shower, I noticed that the bathroom door, a sliding closet-type door, was unable to close.... Bellman came up to our room immediately and reassigned us to the room next door....WHAT? .... yup... so two rooms next to each other were available and the front desk agent LIED!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since December 03, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Management2009, General Manager
(Management representative)
Jul 15, 2009
Thank you for your comments regarding your recent stay at Matrix Hotel. We were delighted to hear you were pleased with the furnishings and comfort of our guestrooms, however, disappointed to learn we were unable to accommodate your guestroom location request. We continuously work with our front line associates to ensure that guest requests are top priority and we accommodate any requirements as effectively and efficiently as possible. I sincerely apologize that in your case we fell short.

As additional value to our guests, we provide parking on a complimentary basis. Due to the fact Matrix has limited parking, we do utilize the public lots behind the hotel in order to provide this service. We have taken a pro-active approach to ensure our guests and their vehicles are safe, by ensuring our bellman & security routinely patrol the parking area.

Again, our apologies that your stay with us was less than perfect and we certainly look forward to the opportunity to welcome you back. Please do not hesitate to contact me directly to assist you with any future bookings.

Sharon Long, Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $137 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful Hotel

Matrix Hotel

Save Review
4 of 5 stars
Pillowseeker 3 contributions
Canal Flats
Jun 11, 2009 | Trip type: Business, Solo travel

I decided to try this Hotel out as I have always had success at their other hotels (The Met and Varscona). On this trip to Edmonton I needed to be in the downtown area so the location was excellent. Parking was very convenient for a downtown hotel. The complimentary breakfast was excellent and had a wide variety. The room itself was very trendy and hip.

I will definetely be back.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35_49
  • Member since June 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A hip choice

Matrix Hotel

Save Review
4 of 5 stars
chantelles 1 contribution
Canada
Jun 10, 2009 | Trip type: Business, Solo travel

I usually go with my preperred hotel chains. This is the first time I picked a boutique hotel. Stayed there for 3 nights. Happy with the experience.

Good:
1. Breakfast included was better than Holiday Inn Express Downtown.
2. Win and cheese every day except weekends. You are entitled to two glass of wine, so you can even invite a friend over.
3. Room is clean with modern decor.
4. Hairdrier is not attached to the wall. :-)
5. Staff very friendly.
6. Starbucks downstairs for coffee lovers.
7. Very comfy and light weight bath robe in the room.

Not so good:
1. Room is tiny. They don't have a point system, so I can't work my way up to an upgrade
2. The air conditioner is loud.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since June 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel, good breakfast, easy parking,good location

Matrix Hotel

Save Review
5 of 5 stars
rjacobson 2 contributions
montreal
Jun 2, 2009 | Trip type: Family

We took 2 rooms for 3 nights. We enjoyed the breakfast and wine and cheese at night. Parking was easy and walking downtown accesible.
The only small complaint was I had to call each day to have rooms cleaned.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 50-64
  • Member since August 28, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Edmonton, Alberta
$139*
Check Rates
Location: Edmonton, Alberta
$142*
Check Rates
Location: Edmonton, Alberta
$218*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Matrix Hotel? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Matrix Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Matrix Hotel Address

10640 100th Avenue | 107th Street NW, Edmonton, Alberta T5J 1J1, Canada